Central Texas TeleCommunications

FOR YOUR INFORMATION

REFUSAL OF SERVICE CTTC may decline to serve an applicant until such applicant has complied with the state and municipal regulations and approved rules and regulations of CTTC on file with the Commission governing the service applied for or for the following reasons: 1. Applicant's facilities inadequate: If the applicant's installation or equipment is known to be hazardous or of such character that satisfactory service cannot be given, or 2. For indebtedness: If the applicant is indebted to any utility for the same kind of service as that applied for; provided however, that in the event the indebtedness of the applicant for service is in dispute, the applicant shall be served upon complying with the deposit requirement. 3. Refusal to make deposit: For refusal to make a deposit if applicant is required to make a deposit under these rules. BEWARE OF PHONE SCAMS Hundreds of people are cheated everyday by fraudulent sales callers who use high pressure tactics to get you to buy something. Beware of telephone callers who promise you a "free" trip, expensive accommodations, or gifts.

To protect you and your business from telemarketing fraud, remember these tips: 1. Be very cautious in giving out your credit card number over the phone. 2. Be careful if the caller says you must make the investment or agreement immediately. Ask for information to be sent to you. 3. Ask the salesperson for the name, address, and telephone number of the company, and the names and titles of its officers. 4. Check with the local Better Business Bureau or Consumer Protection Agency concerning the offer and the company. 5. Be wary of offers for free merchandise or prizes; the handling fees you pay for the gifts may be higher than their value. In summary: remember, an offer that sounds too good to be true probably is. Also, realize you are often better off saying a strong "no" or "not interested" to a pushy salesperson, than receiving hundreds of dollars worth of bills unknowingly charged to your account. NATIONAL DO-NOT-CALL REGISTRY The federal government and many states have created an opportunity for consumers to reduce unwanted telemarketing telephone calls. Consumers simply register with the National Do-Not-Call Registry by telephone at 1-888-382-1222. For TTY call 1-866-290-4236. You must call from the phone number you wish to register. You may also register by Internet at https:// www.donotcall.gov . Inclusion of your telephone number on the National Do-Not-Call Registry will be effective thirty one (31) days following your registration. As a result of consumers registering on the national list, telemarketers must remove the registered consumer's name and number from their calling lists and cease calling until the consumer requests their number be removed from the list or discontinues service. The National Do-Not-Call Registry is a free service to consumers. The Federal Communications Commission requires that this notice be provided to our customers on an annual basis.

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