Central Texas TeleCommunications

FOR YOUR INFORMATION

BLOCKING OF PAY-PER-CALL INFORMATION SERVICES

Under certain circumstances, CTTC provides free blocking to Pay-per-call information services upon customer request. Pay per-call services include both 1-900 numbers and 976 numbers. You may order the blocking by calling the Business Office at 800-535-8904, or 648-2237. No service charge will be applied if block is requested at the time your service is connected. A non recurring service charge will apply to 900 & 976 changes made after initial application request. For billing disputes or inquiries, please call 1-800-535-8904. You have 60 days from the date of your bill to dispute a billing error. You have the right to withhold payment of the disputed charges during the billing error review. No collection activity for disputed charges will occur while the charges are under investigation. After investigation, if it is determined that the disputed charges are legitimate, the Information Provider may proceed with outside collections against your account. Your local and long distance service cannot be disconnected for nonpayment of 900 charges. Failure to pay legitimate 900 charges may result in involuntary blocking of your access to 900 services. Voluntary blocking of access to 900 services is available upon request from your local exchange carrier. STATEMENT OF BILLING RIGHTS FOR INTERSTATE PAY-PER-CALL SERVICES.

You should not be billed for pay-per-call services not offered in compliance with Federal laws and regulations. The enclosed consumer rights are provided under the Federal Telephone Disclosure and Dispute Resolution Act. If you orally communicate an allegation of a billing error via the toll free number on the 900 bill page, it will be considered sufficient notification of a billing error. The billing entity forfeits the amount of any telephone billed purchase (up to $50.00 per transaction) if it fails to comply with the stated billing error resolution requirements. RECORDING OF TELEPHONE CALLS If you hear a short "beep" tone on your telephone, it means that the person with whom you are talking is recording your conversation. This signal is provided for your protection. Use of a recorder without this signal is unlawful. If you do not want a record made of what you are saying, ask the person with whom you are talking to disconnect the recording machine. When he disconnects, you will no longer hear the "beep" tone. OWNERSHIP OF TELEPHONE NUMBERS The ownership of all telephone numbers is vested with CTTC, and CTTC reserves the right to change the telephone number or numbers of the subscriber's telephone station or stations, or the central office name associated with such number or numbers, or both, as the operation of the business may require.

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