TwinLakes2025Telco

TROUBLESHOOTING

• How do I set up the Twin Lakes TV App? • Download the “Twin Lakes TV” app from your applicable streaming device. You will be prompted to enter your username and password on the next screen. • Your username and password will be provided by the Twin Lakes Customer Service Team when you sign up. • What devices support Twin Lakes TV? • You can use the Twin Lakes TV App on: • iOS Mobile Devices and Tablets (iPhone, iPad) • Roku Devices • Amazon Fire TV Devices (Fire TV Stick, Fire TV Cube, etc.) • Android Mobile (Samsung Galaxy, Pixel4, etc.) • Android TV (Nvidia Shield TV, TiVo Stream, etc.) • Smart TV (Running Android TV, Roku TV, Fire TV) • Google Chromecast • Apple TV • Approved Twin Lakes Set Top Boxes (Amino and Specific Entone Models)

Where can I watch Twin Lakes TV?

Tips for streaming devices If your device is slow, unresponsive, or apps are not loading properly, then Restart the Device - Unplug it from power for about 10-15 seconds, then plug it back in. Check for Updates - Goto Settings update. Keeping the device updated can improve performance. Clear Cache - On Firestick, navigate to Settings > Applications > Manage Installed Applications , select Twin LakesTV andchoose ForceStop then Clear Cache . For Roku, a full restart by unplugging from power for 10-15 seconds will clear app cache.VPNs can slow down streaming—try turning it off to troubleshoot buffering issues. You might also try pausing the video for a moment to allow data to build, limiting the number of active devices in your home, andclosingany background downloads and apps.

You must be connected to a Twin Lakes broadband connection to watch the Twin Lakes TV App. You can still manage all CloudDVR recordings from the TV App when away from home, but watching any type ofcontent is only available when connected to your Twin Lakes broadband connection. What broadband speed do you recommend with Twin Lakes TV? We recommend having a minimum of our 200/200 Mbps broadband speed for the required bandwidth for streaming on your device. However, the higher your download and upload speed, the less likely you are to experience buffering while streaming. Twin Lakes offers speeds up to 8 GIG (8,000 Mbps) to provide the best streaming experience for you and your family. What causes buffering? • Slow internet speeds (Twin Lakes offers speeds up to 8 GIG – make sure you have the speed you need!) • Weak or degraded Wi-Fi signal due to signal interference. • Other users on your internet network using up all of your bandwidth.

For additional information regarding Cloud DVR, TV Guide, Playback Controls, and more, a detailed Quick Start Guide is available at:

twinlakes.net/support/tv

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