TwinLakes2025Telco

TROUBLESHOOTING

• restarting, check to see if your device is connected to the network. • restarting, check to see if your device is connected to the network. • If none of the solutions above work, pleasereach out to our tech support team. Problem: I am not able to connect to the internet on all devices. Possible Solutions: • Try restarting the router. • check your devices to see if they have an internet connection. º If devices still don't have an internet connection, check the internet Problem: I am unable to get a signal. Possible Solutions: Reboot (turn on and off again) your Set Top Box. Problem: There is no picture on my TV and the light is on the digital box. Possible Solutions: Your TV input settings have been accidentally changed. Use the remote control that came with your TV to change the TV inputs. Scroll through the button on your remote. It may be called, “Input,” “Source,” or “A/V.” For a standard definition/picture tube TV: Check to ensure your TV is tuned to channel 3. control are charged and in good condition.

status light on the router. º If it is lit up red or not lit up at all, please check the ethernet cable going into the Internet/WAN port on the router to make sure it is plugged in securely. • If you are using a 3rd party router, you may be able to try bypassing it using a computer. º To do this, unplug the ethernet cable from the Internet/WAN port on the router, and plug it straight into a laptop or desktop computer. If you get an internet connection, there may be an issue with the router. If this works, please contact the router vendor for support. • If none of the solutions above work, pleasereach out to our tech support team. Or Verify it is currently set for the input mode you are trying to control. Inputs include: “AV1,” “AV2,” “Video 1,” “Video 2,” “HDMI 1” or “HDMI 2.” Verify that it’s set for the input mode you are trying to control. The inputs include “HDMI,” “Component” or “Color Stream.” If you do not know which input it should be on, check your cables to verify. Below are the commonly used cables for set up.

Problem: I am not able to connect to the internet on one device. Possible Solutions: • Check the network settings on your deviceto see if it shows that you are connected to a network (wired or wireless) º If the device isn't connected,

connect to your Wi-Fi network using the password that was provided. If you have a 3rd party router, the password for your network may be located on an information sticker on the bottom of the router.

Set Top Boxes The TV has a Volume Control and the STB (Set Top Box) has a Volume Control. If the STB is set low, then the TV volume will have to be set high in order to hear. If the STB is set at 0 then the TV will not have any volume.

Problem:

• There is no red light. • I cannot change the channel. • I cannot bring up the Guide.

Possible Solutions: Verify that the STB button on the top of the remote control is illuminated so that the remote will communicate with the STB. Verify that the batteries in the remote

8