SouthwestTexas2025Archive

General Information

PAYMENT LOCATIONS AND BILLING INFORMATION

Service representatives are available at the Business Office to explain billing questions and provide rates for various classes and grades of service and accept applications for service arrangements. Call our business office. 830-683-2111

Our business hours are 8:00 A.M. to 12:00 P.M. and 1:00 P.M. to 5:00 P.M. Weekdays (Except New Year's Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving and Christmas)

Pay by mail - P.O. Box 128, Rocksprings, TX 78880 Pay by draft - Contact customer service for assistance Pay by phone - Contact customer service for assistance: 833-425-1819 Night Deposit - Rocksprings Only - Phone Store Online Payments - www.swtexas.com Pay in person at our convenient locations Rocksprings - Phone Store - 122 N. Well St. 830-683-6220 Camp Wood - First State Bank of Uvalde - 308 N. Nueces St. 830-597-2288 Utopia - Utopia General Store - 406 N. Main St. 830-966-3444

GEN INFO ENGLISH

BILLING DISPUTES

We strive to ensure that our bills are completely accurate, but errors are sometimes made. If you have not been properly credited for a payment or if you believe that you are being improperly billed for long distance calls or other charges, please call a service representative at our office or write us at P.O. Box 128, Rocksprings, TX 78880. If the service representative's explanation is unsatisfactory, your customer rights include a supervisory review which will be provided within ten (10) days of your request. You must pay by the due date for all undisputed charges but are not required to pay for the disputed charges pending investigation. Service will not be disconnected for disputed charges pending investigation. These extensions, however, will not exceed sixty (60) days.

OVERBILLING AND UNDERBILLING BY THE COMPANY

If billings for telephone services are found to differ from the Company's lawful rates for the services being purchased by the customer, a billing adjustment will be calculated by the Company. If you are due a refund, an adjustment will be made for the entire period of overcharges. If you were undercharged, we may back bill you for a period not to exceed six (6) months from the date we initially notified you of the amount of undercharge and the total additional amount that will be due. The amount will be added to the next regular billing. If the underbilling is $25.00 or more, we will offer you a deferred payment plan option for the same length of time as that of the underbilling. If you question any long distance charges, you may be asked to contact your long distance company, and the particular calls in question may be deducted from the bill, upon notification to the Company, until the charges have been verified or adjusted. The balance of the bill is due and payable by the due date.

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Rocksprings, Texas