SouthwestTexas2025Archive

General Information

TIME ALLOWED TO PAY OUTSTANDING BILLS

You are responsible for payment of all charges for exchange service and equipment furnished and toll messages (including special service billing charges) originating at your station, and for all toll messages received at your station on which charges have been reversed with consent of the person called. All charges for local services and facilities are billed monthly in advance. Toll message service (including charges for special billing services) charges are due when billed. Itemized toll statements are included in each bill. All bills for local, toll, and miscellaneous services are due and payable at our office or at an authorized payment agency on or before the due date which is sixteen (16) days after issuance. A bill for telephone service is delinquent if unpaid by the due date. The postmark, if any, on the envelope of the bill, or an issuance date on the bill, if there is no postmark on the envelope, shall constitute proof of the date of issuance. If the due date falls on a holiday or weekend, the due date for payment purposes shall be the next work day after the due date. If for whatever reason you do not receive a telephone bill, you should call our office and inquire about the due date and about receiving a copy of the bill. The Company may disconnect telephone service after giving ten (10) days written notice to the customer for: • Failure to pay a delinquent account for utility services or failure to comply with the terms of a deferred payment agreement. The Company has no control over mail delivery. • Failure of the customer to reimburse, or make good to the Company, a check or monies not honored by the bank on which issued. • Violation of the Company's rules as pertaining to the use of service in a manner which interferes with the service of others, or the operation of nonstandard equipment, if a reasonable attempt has been made to notify the customer and the customer is provided with a reasonable opportunity to remedy the situation. GROUNDS FOR TERMINATION OF SERVICE BY THE COMPANY

GEN INFO ENGLISH

The Company may disconnect telephone service without giving notice to the Customer for: • Failure to comply with a PLTS agreement. • For tampering with the Company's equipment. • Where a known dangerous condition exists for as long as the condition exists.

• Unless a dangerous condition exists or unless the customer requests disconnection, service shall not be disconnected on a day, or on a day immediately preceding a day, when personnel of the Company are not available to the public for the purpose of making collections and reconnecting service. • Please call our office if you need to inquire about your account and timelines of your payment.

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Rocksprings, Texas