OneidaTelephone

Rights & Responsibilities

Disputed Charges - If you have a complaint that is related to a charge that is under investigation, you do not have to pay the amount being questioned until the complaint is resolved. However, all other amounts must be paid when they are due. Returned Checks - Should a bank return your check because of insufficient funds, and your check was a late response to a service disconnection no tice, we may turn off your service. However, if we have not received a check for insufficient funds from you within the past 12 months, we will make two attempts to reach you within 24 hours of receiving your check. If we reach you, you will have 24 hours to pay the amount of the returned check. If we cannot reach you, we may turn off your service There is a charge for any returned check. Payment Plans - If you are having problems that make it difficult to pay your bill on time, we will work with you to come up with a payment plan. We will take into account your financial situation and any income limits you have when working out a down payment and payment schedule. When you arrange for a deferred payment plan (DPA), you agree to make monthly payments toward past-due bills and to pay any new charges in full each month. Currently, a deferred payment plan is usually for up to $150 in past-due bills for basic local service and IntraLATA toll. It may be for more in certain special cases. Payment agreements are for a period of not less than 5 months unless you request a shorter period. You may participate in only one payment plan at a time. Quarterly Payment Plans are available. If you are 62 or older and your yearly telephone service costs are $150 or less, you may arrange to pay your bills every three months. Call your service representative to apply.

Partial Payments - If your payment is less than the total amount due, the telephone company will apply your payment to basic local service before we credit the other groups of service. In this way, you will not experience an interruption in your basic service. Your ability to use the other services, such as access to your long distance carrier, will be blocked until you have paid the full amounts owed for these services. (This policy does not apply to 4-party line customers.) Termination Of Service We may mail you a service disconnection notice for your service if we do not receive your payment of telephone charges 25 days from the date of your bill. If you do not contact us to pay your bill or arrange a payment agree ment, we may temporarily disconnect your service 20 days after the notice is mailed. Before turning off your service, we try to notify you at least once outside of normal business hours. We turn off service between 8AM and 4PM, Monday through Thursday. We do not turn off service when our business office is closed, on the day before a holiday, from December 23-26 or December 30 - January 2. If your service has been turned off, we will turn it on within 24 hours if you have paid the amount you owe or made a down payment as part of a de ferred payment plan. You will be charged a fee to restore your service and you may be required to pay a deposit.

15

Holland Patent, NY