OneidaTelephone

Rights & Responsibilities

Basic Local Service - Your basic Local Service is the group of services that are necessary to provide you with dial tone, and all taxes and surcharges that apply to these services. Charges for unpublished numbers, construc tion, and touch-tone are included in this group. Non-Basic Local Service - This group includes the optional services that you choose to enhance your telephone service. Custom Calling Features, Inside Wire Maintenance, Directory Assistance are non-basic services. IntraLATA Toll Service - Per minute charges for calls placed to points that are within your LATA but out of your local calling area are separated from all other types of long distance charges. Other Services - Our telephone company bills for some other companies that provide long distance service, operator services, recorded information services or group conversation programs. Payments Your payments should reach us by the due date shown on the cover page of your bill. This will give us time to process and credit your payment. If we do not receive your payment by the time your next month’s bill is prepared, unpaid charges will appear on your next month’s bill and they will be added to your next month’s charges. Late Payment Charge - Residence customers whose payment is not re ceived when due will be charged a 1.5% per month late payment charge on the overdue portion of their bill. If you have installment billing, you will not pay a late payment charge on the deferred amount. If you have a deferred payment plan, all amounts covered by the plan will be exempt from a late payment charge. Any amounts not covered by a deferred payment plan will be subject to a late payment charge. The late payment charge does not apply to unpaid balances of charges you are questioning (known as “disputed charges”). However, undisputed amounts on the same bill will be subject to the late payment charge if you do not pay them on time.

As an Oneida County Telephone customer, you have certain rights and re sponsibilities. These rights and responsibilities result from New York State Public Service Commission (PSC) Rules Governing Provision of Telephone Service to Res idential Customers. Questions Or Problems When you have a problem with telephone service, you deserve our best ef forts at solving it. Start by talking with a telephone company representative. If you are not satisfied, you should ask to speak with a supervisor. If you are still not satisfied, you may write to the Public Service Commission (PSC), Three Empire State Plaza, Albany, New York 12223. Or call the PSC in Albany, (518) 474-5527. All other areas, call toll free 1-800-342-3377. Billing Customers are mailed monthly bills that state several types of charges. Charges for basic service are billed one month in advance. A detailed listing of the items and charges that are included in your service appear on your monthly bill. Charges for installing or changing services usually appear on the first bill after your order is completed. Installation charges may be paid for in up to 12 interest-free installments.

Most customers have four categories of service: Basic Local Service, Non-Basic Local Service, IntraLATA Toll Service, and all other service.

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Holland Patent, NY