NEAlabama2021

instructions for signing up for smarthub

1. Go to www.farmerstel.com. 2. In the top right corner of the screen, select “Customer Tools.” 3. Click on “SmartHub” and then enter your account number, last name on the account or business name (just as it appears on your bill) and enter an email address and click “Submit.” (Most of this information can be found on your most recent bill or by calling a customer service representative.) 4. For security purposes, you will then need to select two questions and enter the correct answers. These can include your zip code and a recent bill amount. 5. Type in the requested security characters, accept the terms and conditions and click “Submit.” 6. Check your email inbox for an email with a temporary-access password.

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7. Log in to SmartHub using your registered email address and temporary password. You will then be required to change your password to access your account. (Passwords must be at least eight characters, include at least one capital letter and one number or symbol.) 8. Manage your contact notification preference – email, text, phone or mail.

9. Enjoy online access to your account, where you can make changes to your account profile, pay your bill, sign up for the auto pay program, report a problem with your service, send us a message, change your printed bill settings and more. 10. Download the app for your mobile devices.

144 McCurdy Ave. N. • Rainsville, AL • 256-638-2144 • www.farmerstel.com FOLLOW US ON SOCIAL MEDIA: @farmerstel

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