NEAlabama2021

Important Notices & Business Transactions with F.T.C.

Alabama Do-Not-Call Registry The Alabama Public Service Commission is proud to announce that it’s partnering with the Federal Trade Commission to help Alabama consumers who want to reduce the number of telephone solicitations they receive. Alabama has adopted the National Do Not Call Registry and has merged its register with the national list administered by the FTC. Persons wishing to register may do so by logging onto http://www.donotcall.gov/ . Alabamians can also register by phone at 1-888-382-1222, TTY 1-866-290-4236. Federal Trade Commission To Submit a Complaint Federal Trade Commission 600 Pennsylvania Avenue, NW Washington, DC 20580 Telephone: (202) 326-2222 www.ftc.gov Customer-Provided Equipment Under the Federal Communications Commission’s Registration Program, you may supply your own telephone or other terminal equipment and connect it directly to the nationwide telephone network if the equipment and method of connection are in compliance with the requirements of the Registration Program. If you choose to provide your own equipment covered by the Registration Program, you are responsible for its proper connection, maintenance, and repair. For installa- tion instructions and diagram to install your phone, please contact the F.T.C. office. Customers who install their own wiring and equipment accept responsibility for maintaining it when connected to a phone jack or to the protector (the gray box on the outside of the house). If customer owned wire/equipment causes a problem on their line, and the F.T.C. repair person determines the prob- lem is the customer’s wire/equipment, an isolation service charge will apply. To ensure that the problem is not caused by your equip- ment (customer owned) unplug/disconnect and re-check the line before calling repair service. REMEMBER!!! Telephones leased from Farmers Telecomm- unications Cooperative may eliminate service charges for routine maintenance. Separate wire maintenance agree- ments are available from F.T.C. at low monthly fees. Unlawful Wiretapping or Eavesdropping It is a crime under both federal and Alabama law for any person, including a telephone subscriber, to wiretap or

otherwise intercept a telephone call, unless that person has first obtained the consent of one of the parties actually par- ticipating in the call. Properly authorized law enforcement officers can engage in interceptions without the consent of either party when proceeding under court order issued pur- suant to applicable provisions of federal law. Under federal law, the penalty for illegal wiretapping can be imprisonment for five (5) years, a $10,000 fine, or both. In the event service is interrupted due to malfunc- tion of telephone company equipment and not by the negligence or willful act of the customer and it remains out of order for more than 48 consecutive hours after being reported and access is made available for repairs, appropriate pro rata adjust- ments shall be made to the customer upon request. Request for the following services may be made by calling our office: new service, additions to existing service, and discontinuance of service. Employee Identification Cards For your protection, each Farmers Telecommunications Cooperative employee carries an official identification card showing his or her name, photograph and employee number. Our outside plant employees wear a F.T.C. shirt with their name prominently displayed. If you have the slightest doubt about the person’s identity, please ask to see their card. Then call F.T.C. to confirm their identity. Telephone Directories Between directory issues certain numbers do not appear in the current directory due to changes and new installa- tions. These numbers may be secured by calling Directory Assistance. No liability shall attach to or be assumed by the Company or its publisher, DPS Media, Inc. for any errors or omissions in the compiling, printing or distribution of its directories. In order that the directory record may contain correct listings at all times, notifications of changes or errors should be given at once to the Business Office of the Company. Service Applications, Changes and Discontinuances

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