GrandRiver2021

Customer Information

Access To Services Both 711 and the 800 numbers are toll-free calls and provide access to the same Relay services. If you are experiencing trouble dialing 711 to reach Relay, please call Relay Customer Service. Consumers may place relay calls to English and Spanish speaking persons within Iowa and Missouri, across the United States and even internationally. There is no charge to access Relay, although standard long distance charges apply. Placing A Call With Relay Iowa TTY/ASCII . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 800-735-2942 Voice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 800-735-2943 Spanish . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 800-264-7190 Voice Carry Over . . . . . . . . . . . . . . . . . . . . . . . . . 800-735-4313 Speech-to-Speech . . . . . . . . . . . . . . . . . . . . . . . . 877-735-1007 Visually Assisted Speech-to-Speech . . . . . . . . . 800-855-7400 Hearing Carry Over . . . . . . . . . . . . . . . . . . . . . . . . 800-735-2942 Customer Service Information English . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 888-516-4692 Spanish . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 866-670-9134 1006 12th Street • Aurora, NE 68818 Email: iarelay@hamiltonrelay.com Web: www.hamiltonrelay.com/iowa/ www.relayiowa.com Captioned Telephone Customer Service . . . . . . 888-269-7477 To Call a Captioned Telephone User English . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 877-243-2823 Spanish . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 866-217-3362 Placing A Call With Relay Missouri To Place a call using Relay Missouri, Dial 7-1-1 or dial one of the toll free numbers below: TTY/ACSII . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 800-735-2966 Voice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 866-735-2460 Spanish . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 800-520-7309 Voice Carry Over . . . . . . . . . . . . . . . . . . . . . . . . . 800-735-0135 Speech-to-Speech . . . . . . . . . . . . . . . . . . . . . . . . 877-735-7877 Customer Service Information . . . . . . . . . . . . . . 800-676-3777 PO Box 29230 • Shawnee Mission, KS 66201-9230 Email: accessibility@sprint.com Web: www.relaymissouri.com Captioned Telephone . . . . . . . . . . . . . . . . . . . . . . 877-242-2823 To place a call using Relay Iowa dial 7-1-1 or dial one of the toll free numbers below:

Relay Iowa & Relay Missouri Relay makes it possible for individuals who are deaf, hard of hearing, deaf-blind or have difficulty speaking to make and receive telephone calls. Traditional Relay calls are based on TTY (also known as a TDD or text telephone). However, there are many different types of Relay calls, such as Voice Carry Over and Hearing Carry Over, that accom- modate individual calling preferences. Here’s How Relay Works Relay calls are simple - just dial 711 or the appropriate toll free num- ber and you will be connected with a highly trained Communication Assistant (CA) that will facilitate your call. Regardless of how you connect, the CA will “voice” everything you type to the other party, and type everything the other party says so that you can read the conversation on the screen of your assistive device. The CA is an invisible link between the calling parties. There are no restrictions or time limits on any call, and Relay is avail- able 24 hours a day, seven days a week, 365 days a year. Whether you’re making personal calls or business calls, by law all Relay calls are confidential and there are no records or recordings of any Relay conversation. Specialized Services Relay offers specialized services for individuals who have difficulty speaking and for Spanish speaking residents. Specially trained CAs are on hand to assist in these types of calls and may be reached by dialing the associated number provided. Since Relay offers a vari- ety of services, please refer to the website or call your state Relay Customer Service for more detailed instruction on how a particular call is processed. Captioned Telephone, or CapTel, is also available and ideal for indi- viduals with hearing loss who are able to speak for themselves. A Captioned Telephone works like any other phone with one important addition: it displays every word the other person says throughout the conversation. Captioned Telephone users can listen to the caller and read the captions on the display window of the Captioned Telephone.

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