GrandRiver2021
Grand River, MO is published annually by GRM Networks
GRM NETWORKS ® SCC NETWORKS ® JANUARY 2021 040654
®
®
Advanced Technology. Exceptional Service.
JANUARY 2021
LORIMOR
THAYER
MURRAY
DERBY
WELDON
GRAND RIVER
MILLERTON
VAN WERT
GARDEN GROVE
CORYDON
LEON
ALLERTON
IOWA
DAVIS CITY
BLOCKTON
STATE LINE
LAMONI
SOUTH LINEVILLE LINEVILLE
SOUTH LAMONI
SOUTH DAVIS CITY
MISSOURI
POWERSVILLE
SHERIDAN
EAGLEVILLE
MERCER
LUCERNE
CAINSVILLE
PARNELL
PRINCETON
WASHINGTON CENTER
NEWTOWN
RIDGEWAY
DENVER
RAVENWOOD
GENTRY
HARRIS
MOUNT MORIAH
NEW HAMPTON
CONCEPTION JUNCTION
SPICKARD
BETHANY
GRAHAM
DARLINGTON
BRIMSON
GALT
BARNARD
GILMAN CITY
facebook/grm.net grm.net
LAREDO
JAMESPORT
BROWNING
CHULA
PURDIN
LINNEUS
MEADVILLE LACLEDE
WHEELING
We Are Here To Help
Name
Address
Phone
GRM Networks GRM Networks GRM Networks
800-551-1930
3406 Miller Street, Bethany, MO 64424
800-551-1940
600 NW Church Street, Leon, IA 50144
1001 Kentucky Street, Princeton, MO 64673
800-451-2301
SCC Networks
800-782-7932
600 NW Church Street, Leon, IA 50144
24/7 Tech Support and After Hours Outage Reporting Line
800-721-2577
GRM Networks Bethany: 800-551-1930 GRM Networks Leon: 800-551-1940 GRM Networks Princeton: 800-451-2301 SCC Networks: 800-782-7932 Call Us Today to Connect or Upgrade Your Internet. Fast and Reliable Internet know and trust. from a source you
/grm.net
www.grm.net
®
®
GRM Networks ® and SCC Networks ® are equal opportunity providers and employers. GRM Networks ® y SCC Networks ® son proveedors y empleadors que ofrece igualdad de oportunidades.
GRM Networks ® & SCC Networks ® Contact Information & Table Of Contents
GRM Networks & SCC Networks Contact Information
Repair Services Dial 333 (from within our serving area)
Business Office Locations You may apply for phone and Internet service, purchase a phone, pay your bill and perform other related services at our offices located at:
Or. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 800-721-2577 After Hours Trouble Reporting . . . . . . . . . . . . . . 800-721-2577
600 NW Church St., PO Box 240, Leon, IA 50144 Dial 777 (from within our serving area)
Buried Cable Locations Missouri One Call . . . . . . . . . . . . dial 811 or 800-344-7483 Iowa One Call . . . . . . . . . . . . . . . dial 811 or 800-292-8989
Or. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 641-446-4222 Or. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 800-551-1940 1001 Kentucky St., PO Box 167, Princeton, MO 64673 Dial 777 (from within our serving area) Or. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 660-748-4235 Or. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 800-451-2301
Directory Assistance Information Dial 1 + area code + 555 + 1212
3406 Miller St., PO Box 408, Bethany, MO 64424 Dial 777 (from within our serving area)
Or. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 660-425-2227 Or. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 800-551-1930
Table Of Contents
Access Line Charges . . . . . . . . . . . . . . . Page 11 Area Codes . . . . . . . . . . . . . . . . . . . Pages 29-30 Billing Information. . . . . . . . . . . . . . . . . . Page 12 Buried Cable Location Number . . . . Pages 1, 10 Business Office Locations . . . . . . . . . . . . Page 1 Calendars (2021-2022) . . . . . . . . . . . . . . Page 32 Customer Information . . . . . . . . . . Pages 13-14 Customer Rights And Responsibilities . . Page 9 Directory Assistance. . . . . . . . . . . . . . . . . Page 1 Emergency Numbers . . . . . . . . . . . . . Pages 2-5 Enhanced Features . . . . . . . . . . . . . Pages 18-27 Exchanges Included In This Directory . . Page 7 General Information . . . . . . . . . Pages 8 & 10-11
Supporting Our Communities . . . . . . . . . Page 6 Installation and Service Charges . . . . . Page 12 Internet . . . . . . . . . . . . . . . . . . . . . . . Pages 16-17 1 + Distance Dialing . . . . . . . . . . . . . . . . Page 29 0 + Distance Dialing . . . . . . . . . . . . . . . . Page 29 International Dialing . . . . . . . . . . . . . . . . Page 29 Local Calling Area . . . . . . . . . . . . . . . . . . . Page 8 Relay Service . . . . . . . . . . . . . . . . . . Pages 13-14 Repair Service . . . . . . . . . . . . . . . . . . . . . Page 15 Voice Mail. . . . . . . . . . . . . . . . . . . . . . . . . Page 28 Zip Codes. . . . . . . . . . . . . . . . . . . . . . . . . Page 31
1
Emergency Numbers
If the number you are calling from
Exchange
begins with
Fire
Police
Sheriff
Ambulance
Albany, MO
660-726
911
911
911 or 660-726-3721
911 or 660-726-3200
Allendale, MO
660-786
911 or 660-564-2122
911 or 660-564-2222
911
Allerton, IA
641-873
911
911
911
Barnard, MO
660-652
911
911 or 660-582-7451
911
Bethany, MO
660-425 & 660-426
911
911 or 660-425-3199 911 or 660-425-3199
911
Blockton, IA
641-788
911 or 641-788-3222
911 or 800-432-4386
911 or 641-788-3222
Taylor Co 641-464-3921 Ringgold Co
Brimson, MO
660-789
911 or 660-359-5552
911 or 660-359-2828
911
Grundy Co
Browning, MO
660-946
911
911 or 660-895-5312
911 or 660-258-2261
Linn Co or 660-265-3313 Sullivan Co
Cainsville, MO
660-893
911 or 660-893-5221
911 or 660-425-3199
911 or 660-867-3340 Eagleville
Chula, MO
660-639
911 or 660-639-3255
911 or 660-646-0515
911 or 660-646-2332
Conception Jct., MO 660-944
911 or 660-944-2424
911 or 660-726-3721
911
Gentry Co 660-582-7451 Nodaway Co
Corydon, IA
641-872
911
911
911
Darlington, MO
660-666
911 or 660-726-3323
911 or 660-726-3721
911 or 660-726-3200
Davis City, IA
641-442
911 or 641-446-4111
911 or 641-446-4111
911 or 641-446-4111
Denver, MO
660-326
911 or 660-564-2122
911 or 660-726-3721 Gentry Co 911 or 660-564-2222 Worth Co
911 or 660-564-3310
Derby, IA
641-533
911
911
911
Eagleville, MO
660-867
911
911 or 660-425-3199
911 or 660-867-3340
Gallatin, MO
660-663
911
911 or 660-663-2031
911 or 660-663-3535
2
Emergency Numbers
If the number you are calling from
Exchange
begins with
Fire
Police
Sheriff
Ambulance
Galt, MO
660-673
911
911
911 or 660-265-3244 Sullivan Co
Garden Grove, IA
641-443
911
911
911
Gentry, MO
660-448
911
911 or 660-726-3721 Gentry Co 911 or 660-564-2222 Worth Co
911 or 660-726-3200
Gilman City, MO
660-876
911
911 or 660-425-3199
911
Graham, MO
660-939
911 or 660-939-2115
911 or 660-582-7451
911
Grand River, IA
641-773
911
911
911
Grant City, MO
660-564
911 or 660-564-2122
911 or 660-564-2222
911
Harris, MO
660-794
911
660-265-3313
911
Humeston, IA
641-877
911
911 or 641-872-1566
911 or 641-872-2627
Jamesport, MO
660-684
911
911 or 660-359-2828
911 or 660-663-3535
Grundy Co
Daviess Co
660-663-2031 Daviess Co
Lamoni, IA
641-784
911
641-784-8711
911 or 641-446-4111
911 or 641-446-4111
Laredo, MO
660-286
911 or 660-286-3075
911 or 660-359-2828
911
Leon, IA
641-446
911
911
911
911
Lineville, IA
641-876
911
911 or 641-872-1566
911 or 641-446-4111 or 641-872-2627
Linneus, MO
660-895
911 or 660-895-5135
911 or 660-895-5312
911 or 660-258-2261
Lorimor, IA
641-763
911
911
911
Lucerne, MO
660-793
911
911 or 660-947-2515
911 or 660-947-3711 Putnam Co 660-748-4162 Mercer Co 911 - Sullivan Co
Meadville, MO
660-938
911
911 or 660-895-5312
911 or 660-258-2261
Mercer, MO
660-382
911
911 or 660-748-3165
911 or 660-748-4162
3
Emergency Numbers
If the number you are calling from
Exchange
begins with
Fire
Police
Sheriff
Ambulance
Millerton, IA
641-897
911
911
911
Mt. Moriah, MO
660-824
911 or 660-824-4411
911 or 660-425-3199
911 or 660-748-4162
Murray, IA
641-447
911
911
911
New Hampton, MO 660-439
911
911 or 660-425-3199
911 or 660-726-3200
Newtown, MO
660-794
911
911 or 660-265-3313
911
Parnell, MO
660-986
911
911
911
Princeton, MO
660-748
911
911 or 660-748-3165
911 or 660-748-4162
Powersville, MO
660-592
911
911 or 660-947-2515
911 or 660-748-4162 Mercer Co 660-947-3711 Putnam Co 641-872-2627 Wayne Co, IA
Purdin, MO
660-244
911
911 or 660-895-5312
911 or 660-258-2261
Ravenwood, MO
660-937
911
911 Gentry & Nodaway Co
911
Ridgeway, MO
660-872
911
911 or 660-425-3199
911
Sheridan, MO
660-799
911
911 Nodaway Co
911
660-564-2222 Worth Co
South Davis City, MO 660-735
911
911 or 660-425-3199
911
South Lamoni, MO
660-878
911
911 or 660-425-3199
911
South Lineville, MO 660-875
911
911 or 660-748-3165
911 or 660-748-4162
Spickard, MO
660-485
911 or 485-6133
911 or 660-359-2828
911 or 660-359-4357 Grundy Co 660-748-4162 Mercer Co
Stanberry, MO
660-783
911
911
911
4
Emergency Numbers
If the number you are calling from
Exchange
begins with
Fire
Police
Sheriff
Ambulance
Thayer, IA
641-338
911
911 or 641-782-7717
911
Trenton, MO
660-359
911
911
911
911
339
Van Wert, IA
641-445
911
911 or 641-446-4111
911
Washington Center, MO 660-845
911
911 or 660-425-3199
911
Weldon, IA
641-445
911
911 or 641-446-4111
911
Decatur Co 641-342-2914 Clark Co
Winterset, IA
515-462
911
911 or 515-462-3575
911
OTHER EMERGENCY NUMBERS
State Highway Patrol
Macon, MO
660-385-2132 816-387-2345 800-525-5555
St. Joseph, MO Missouri & Iowa
Federal Bureau of Investigation F.B.I. Iowa
515-223-4278 816-512-8200
Kansas City, MO
Poison Control
800-222-1222
Report Child Abuse & Neglect Missouri
800-392-3738 800-362-2178
Iowa
Domestic Violence/Sexual Assault 24-hour Hotline North Star Advocacy Center
866-382-7867
Report Elderly Abuse & Neglect Missouri
800-392-0210
Road Conditions
Iowa
dial 511
5
Supporting Our Communities
GRM Networks ® Gives Back GRM Networks Community Improvement Grant Program Clubs and organizations within the GRM Networks service area are eligible to apply for the GRM Networks Community Improvement Grant Program. Groups must submit an application describing a project that will better their community, and are eligible for grants ranging from $500 to $1,500. Applications are available at grm.net/ grants . Aureon Charity Grant Program and FRS Community Grant Program Two partners of GRM Networks also offer grant programs to our members. Aureon invites public and private non-profit agencies to submit proposals for consideration in assisting in charity drives and/ or funding of a specific project for your respective communities. Only those communities served by Aureon participating telecommunications companies in Iowa (like GRM Networks) are eligible to submit proposals. As part of its ongoing commitment to rural communities across the country, the Foundation for Rural Service provides annual grants for communities served by NTCA members, which includes GRM Networks. The goal of this program is to support local efforts to build and sustain a high quality of life in rural America. More information on both grant programs can be found at grm.net/grants .
GRM Networks Scholarship Program As a local cooperative business, GRM Networks places great importance on the education of students in our service area. To provide support to the students in rural Iowa and Missouri, GRM Networks has created the GRM Networks Scholarship program. GRM Networks will award up to $5,500 to graduating high school seniors, and all seniors are eligible to apply as long as their parents or guardians are customers of GRM Networks in good standing at the time of the application deadline. Instructions on how to apply for the scholarship are posted at grm.net/scholarship each year in January and applications are due in early March.
FRS/GRM Networks Scholarship High school seniors whose parents or guardians are members of GRM Networks can apply for The Foundation for Rural Service’s (FRS) scholarships. FRS will fund $2,000 of each scholarship, with GRM Networks providing a $500 match. FRS also provides a number of named scholarship opportunities. More information can be found at grm.net/scholarships . Iowa Communications Alliance and Aureon Scholarship Program GRM Networks and SCC Networks ® are proud to partner with the Iowa Communications Alliance and Aureon to make these scholarships available to students in the Iowa GRM Networks and SCC Networks service area. Information on eligibility and how to apply can be found at grm.net/scholarships .
FRS/GRM Networks Youth Tour to Washington, D.C. Every year students who are juniors in high school and whose parents or legal guardians are members of GRM Networks have the opportunity to apply for an all-expense paid trip to Washington, D.C. The five day, four night trip offers an exciting and fast paced tour of our nation’s capital. Applicants are interviewed by a panel of GRM Networks board members. Applications are available in January at grm.net/youthtour , at the local business offices and from high school guidance counselors.
6
Exchanges Included In This Directory
Exchanges Served By GRM Networks ®
641-873 660-652 641-788 660-789 660-946 660-893 660-639 660-944 660-666 641-442 660-735 641-533 660-326 660-867 660-673 641-443 660-448 660-876 660-939 641-773 660-684 641-784 660-878
Allerton, IA Barnard, MO Bethany, MO Blockton, IA Brimson, MO Browning, MO Cainsville, MO
660-286 641-446 641-876 660-875 660-895 660-793 660-938 660-382 641-897 660-824 660-439 660-794 660-986 660-592 660-748 660-244 660-937 660-872 660-799 660-485 641-338 660-845 641-445
Laredo, MO
Leon, IA
660-425/426
Lineville, IA
South Lineville, MO
Linneus, MO Lucerne, MO Meadville, MO Mercer, MO Millerton, IA
Chula, MO
Conception Junction, MO
Darlington, MO Davis City, IA
Mount Moriah, MO New Hampton, MO Newtown/Harris, MO
South Davis City, MO
Derby, IA
Parnell, MO
Denver, MO Eagleville, MO
Powersville, MO Princeton, MO Ravenwood, MO Ridgeway, MO Sheridan, MO Spickard, MO Purdin, MO
Galt, MO
Garden Grove, IA
Gentry, MO
Gilman City, MO Graham, MO Grand River, IA Jamesport, MO
Thayer, IA
Washington Center, MO Weldon/Van Wert, IA
Lamoni, IA
South Lamoni, MO
Exchanges Served By SCC Networks ®
641-872 641-447
Corydon, IA Murray, IA
641-763
Lorimor, IA
Exchanges Served By AT&T Trenton, MO
Exchanges Served By CenturyLink Maryville, MO Winterset, IA
Exchanges Served By Windstream Communications Inc. Centerville, IA Chariton, IA Humeston, IA
Mt. Ayr, IA Osceola, IA Promise City, IA Seymour, IA Woodburn, IA
7
General Information
Local Calling Area
Calling Number Begins With
Exchange
Local Calling Area
641-338
Thayer, IA
X
641-442 & 660-735
Davis City, IA
289, 446, 572, 784, 660-878
641-443 641-445
Gardon Grove, IA Weldon/Van Wert, IA
446, 572
223, 340, 342, 414, 446, 572
641-446/572
Leon, IA
442, 443, 445, 660-735
641-447 641-533 641-763 641-773
Murray, IA Derby, IA Lorimor, IA Lamoni, IA Blockton, IA Corydon, IA Allerton, IA Lineville, IA Millerton, IA Purdin, MO Laredo, MO Denver, MO Mercer, MO Bethany, MO Grand River, IA
223, 340, 342, 414 (one way only), 763
877
447, 515-462, 515-468
X
641-784/289 & 660-878
442, 660-735
641-788
660-799
641-872/523/870
873, 874, 897, 898
641-873
523, 870, 872, 876, 660-875
641-876 & 660-875
873
641-897 660-244 660-286 660-326 660-382 660-439 660-448 660-485 660-592 660-639 660-652 660-666 660-673 660-684 660-789 660-793 660-794 660-799 660-824 660-845 660-867 660-872 660-876 660-893 660-895 660-937 660-938 660-939 660-944 660-946 660-986
573, 870,872
895
339, 357, 358, 359, 635, 654
448
365, 748, 953
660-373/425/426/868
439, 824, 845, 867, 872, 876, 893
New Hampton, MO Gentry, MO Spickard, MO Powersville, MO
373, 425, 426, 868
326
339, 357, 358, 359, 635, 654
793
Chula, MO
X
Barnard, MO Darlington, MO
939
X
Galt, MO
339,357,358,359,635,654
Jamesport, MO Princeton, MO Brimson, MO Lucerne, MO
X
660-365/748/953
382
339, 357, 358, 359, 635, 654
592, 794
Newtown/Harris, MO
793
Sheridan, MO Mt. Moriah, MO
641-788
373, 425, 426, 868 373, 425, 426, 868 373, 425, 426, 868 373, 425, 426, 868 373, 425, 426, 868 373, 425, 426, 868
Washington Center, MO
Eagleville, MO Ridgeway, MO Gilman City, MO Cainsville, MO
Linneus, MO
244, 938, 946
Ravenwood, MO Meadville, MO
986 895 652
Graham, MO
Conception Jct., MO
X
Browning, MO
895 937
Parnell, MO
8
Customer Rights And Responsibilities
When Will I Receive My Bill? GRM Networks ® and SCC Networks ® mail bills at or near the first day of each month. You should receive your itemized bill within the first few days of the month. If you do not receive your bill, please call our business office by dialing 777 from your landline phone or by calling one of the office phone numbers on page 1; we will mail you a copy of your current bill at no charge. Relay Service for hearing and speech impaired customers can be reached by dialing 7-1-1, and a Communications Agent will assist you in reaching our offices. How Can I Pay My Bill? You may mail your payment as directed on your bill, or you may pay in per- son at your local business office. We also offer automatic bank deduction, debit card and credit card payment options. Contact your local business office to sign up for eBill to save time and pay online. Sign up for eBill and Autopay and receive a $1.00 per month bill credit. There is a charge for each returned check. When Does My Bill Become Delinquent? Your payment due date appears on your bill. Your payment is considered past due if not paid by that date. How Can I Dispute A Charge On My Bill? If you believe a charge appearing on your bill is in error, you can inquire and/or dispute a charge by calling, writing or coming in to our office. You may call us by dialing 777 or you may come to the office at the addresses given on page 1, between the hours of 8am and 5pm Monday through Friday, except holidays. Some locations are closed daily 12pm - 1pm. When Can My Service Be Disconnected? Your service can be disconnected when you have not paid delinquent charges, fail to pay a required deposit, fail to comply with a settlement agreement, misrepresent your identity, or refuse to allow inspection of Company’s facilities as provided by any state and/or federal law. Basic local phone service cannot be disconnected for non-payment if delinquent charges are for other products and services on the account. Phone service will not be disconnected on days when the office is not open for business or on the day before the office will not be open for business. Phone service may not be disconnected prior to 5 business days after notice has been given of the company’s intent to do so in Iowa, and prior to 10 calendar days after notice has been given of the company’s intent to do so in Missouri. The company sends reminder notices by mail or email. The Company may block access to toll and eliminate any optional services and/or features for non-payment of charges for those services. How Can I Prevent Discontinuance Of Service During An Absence? Contact our business office and inquire about pre-payment. How Can I Have My Discontinued Service Restored? You may have your discontinued service restored by paying all undisputed charges and the required deposit, if any, or the Company may elect to enter into a settlement agreement with you that would restore your service. You may be assessed a charge for restoring service and the Company may require a deposit. When Is A Deposit Or Guarantee Required? You may be required to post a deposit or provide a guarantee of payment if you fail to meet our credit-worthiness criteria. Call our office to inquire about our credit-worthiness criteria.
How Can I File A Dispute/Complaint? If you have a dispute/complaint with GRM Networks or SCC Networks, it may be resolved by contacting the District Manager at your local busi- ness office, or call one of the numbers given below. A “dispute” must be registered with the company prior to the delinquent date in order to avoid discontinuance of service. If your complaint is still not resolved, Missouri customers may contact the Missouri Public Service Commission. You may also contact the Office of Public Counsel. They represent the public (resi- dential customer) before the Public Service Commission. Iowa customers may contact the Iowa Utilities Board.
Missouri Public Service Commission Governor Office Building 200 Madison Street P.O. Box 360 Jefferson City, MO 65102-0360 800-392-4211
Missouri Office of Public Counsel Governor Office Building 200 Madison Street, Suite 650 P.O. Box 2230 Jefferson City, MO 65102-2230
Iowa Utilities Board 1375 E Court Ave Des Moines, IA 50319
515-725-7321 877-565-4450
573-751-4857 866-922-2959
Statement of Nondiscrimination In accordance with Federal civil rights law and U.S. Department of Agriculture (USDA) civil rights regulations and policies, the USDA, its Agencies, offices, and employees, and institutions participating in or administering USDA pro- grams are prohibited from discriminating based on race, color, national origin, religion, sex, gender identity (including gender expression), sexual orientation, disability, age, marital status, family/parental status, income derived from a public assistance program, political beliefs, or reprisal or retaliation for prior civil rights activity, in any program or activity conducted or funded by USDA (not all bases apply to all programs). Remedies and complaint filing deadlines vary by program or incident. Persons with disabilities who require alternative means of communication for program information (e.g., Braille, large print, audiotape, American Sign Language, etc.) should contact the responsible Agency or USDA’s TARGET Center at (202) 720-2600 (voice and TTY) or contact USDA through the Federal Relay Service at (800) 877-8339 . Additionally, program information may be made available in languages other than English. To file a program discrimination complaint, complete the USDA Program Discrimination Complaint Form, AD-3027, found online at http://www.ascr. usda.gov/complaint_filing_cust.html and at any USDA office or write a let- ter addressed to USDA and provide in the letter all the information requested in the form. To request a copy of the complaint form, call (866) 632-9992 . Submit your completed form or letter to USDA by: (1) mail: U.S. Department of Agriculture Office of the Assistant Secretary for Civil Rights GRM Networks and SCC Networks are equal opportunity providers and employers. Call your local business office from your landline phone by dialing 777 or calling one of the business office numbers on page 1. Relay Service for hearing and speech impaired customers can be reached by dialing 7-1-1, and a Communications Agent will assist you in reaching our offices. 1400 Independence Avenue, SW Washington, D.C. 20250-9410 (2) fax: (202) 690-7442 ; or (3) email: program.intake@usda.gov.
9
General Information
Warning - Buried Cable Your home telephone and/or Internet service is provided by buried cable. Damage to these lines impairs your service, and the cost of repairs is expensive. According to the website www.call811.com , “Anyone who plans to dig should call 811 or use your state 811 cen- ter’s website before digging to request that the approximate location of buried utilities be marked with paint or flags so that you don’t uninten- tionally dig into an underground utility line. You should call 811 or use your state 811 center’s website a few business days before you begin any digging, including common projects like planting trees and shrubs or installing fences and mailboxes. The specific amount of advance notice that you are required to provide varies by state.” Before digging or trenching, contact one of the following: 800-292-8989 Iowa One Call or dial 811, or visit www.iowaonecall.com 800-344-7483 Missouri One Call or dial 811, or visit www.mo1call.com Abbreviated Dialing Codes Abbreviated dialing codes were established by the Federal Communications Commission (FCC) for communities to use to provide access to special services. The FCC intended the abbreviated dialing codes to be easy-to-remember and universally recognizable numbers that would enable a critical connection between individuals and fami- lies in need and the appropriate community-based organizations and government agencies. 2-1-1 : Community Services, United Way 3-1-1 : Municipal Government Services, Non-Emergency 4-1-1 : Directory Assistance (fees may be charged) 7-1-1 : TDD Relay Services 7-7-7 : Telephone Company Customer Service 8-1-1 : Underground Public Utility Location Request Service 9-1-1 : Emergency Medical, Police or Fire Service All abbreviated dialing codes may not be available in your community. 900/976 Call Blocking Dialing 900 and 976 prefix numbers allows you to reach a variety of “pay-per-call” sources. All phones are capable of completing a call to any 900 or 976 prefix numbers unless call blocking is requested. If you so desire, GRM Networks and SCC Networks will block call attempts to these prefixes from your phone. If you have any questions about this offering, please call your local business office.
Statement of Nondiscrimination (cont’d) Spanish Translation De acuerdo con la ley federal de derechos civiles y las reglamentaciones y políticas de derechos civiles del Departamento de Agricultura de Estados Unidos (U.S. Department of Agriculture, USDA), se prohíbe al USDA, sus agencias, oficinas, y empleados, e instituciones que partici- pan o administran los programas del USDA, discriminar por motivos de raza, color, origen nacional, religión, género, identidad de género (inclui- das las expresiones de género), orientación sexual, discapacidad, edad, estado civil, estado familiar/parental, ingresos derivados de un programa de asistencia pública, creencias políticas, o reprimendas o represalias por actividades previas sobre derechos civiles, en cualquier programa o actividad llevados a cabo o financiados por el USDA (no todas las bases se aplican a todos los programas). Las fechas límite para la presentación de remedios y denuncias varían según el programa o el incidente. Las personas con discapacidades que requieran medios alternativos de comunicación para obtener información sobre el programa (por ej., Braille, letra grande, cinta de audio, lenguaje americano de señas, etc.) deberán comunicarse con la Agencia responsable o con el Centro TARGET del USDA al ( 202) 720-2600 (voz y TTY) o comunicarse con el USDA a través del Servicio Federal de Transmisiones al (800) 877-8339 . Asimismo, se puede disponer de información del programa en otros idiomas además de inglés. Para presentar una denuncia por discriminacion en el programa, com- plete el Formulario de denuncias por discriminacion en el programa del USDA, AD-3027, que se encuentra en línea en http://www.ascr.usda. gov/complaint_filing_cust.html , o en cualquier oficina del USDA, o escriba una carta dirigida al USDA e incluya en la carta toda la infor- mación solicitada en el formulario. Para solicitar una copia del formulario de denuncias, llame al (866) 632-9992 . Envíe su formulario completado
o su carta al USDA por los siguientes medios: (1) correo: U.S. Department of Agriculture
Office of the Assistant Secretary for Civil Rights 1400 Independence Avenue, SW Washington, D.C. 20250-9410
(2) fax: (202) 690-7442 ; o (3) correo electrónico: program.intake@usda.gov. GRM Networks ® y SCC Networks ® son proveedos de servicios con igualdad de oportunidades.
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General Information
You May Be Eligible For Assistance With Your Phone Bill
Listings Not Appearing In The Directory Between directory issues, many phone numbers do not appear in the current issue of the directory due to changes and new installations. Patrons may obtain these phone numbers from “Directory Assistance” by dialing 4-1-1 Use Of Residential Phones For Business Purposes Residential phones are installed with the understanding that they will be used for domestic purposes. A residential phone will be changed to business service if used primarily or substantially for business purposes or if the residential phone number is advertised in connection with the sale of products or services. Access Line Charges Listed below are the prevailing monthly access line charges. These rates do not include the Federal subscriber line charge nor applicable taxes. Rate Residential Business
LIFELINE is a federal government program that enables low-income applicants to receive a discount for telecommunications service. Applicants meeting certain eligibility criteria are able to receive a monthly federal discount of $5.25 for Voice or $9.25 for Broadband Internet. Qualified Missouri applicants are eligible for a state discount of $18.75 for Voice or $14.75 for a bundle of Voice and Broadband Internet, for a total monthly discount of up to $24.00. Toll blocking is available at no charge to all eligible LIFELINE applicants. ONLY ONE LIFELINE OR DISABLED SERVICE IS AVAILABLE PER HOUSEHOLD. To be eligible for LIFELINE , an applicant must qualify under one of the following: 1. Medicaid Missouri disabled customers or Missouri customers with a disabled dependent may qualify for $24.00 in monthly support through the MoUSF. If you feel you qualify for the LIFELINE Program or the Disabled Program, call your local business office and ask your customer service representative to explain the application process. Phone Directories Numbers are frequently changed and the use of obsolete directories results in calling wrong numbers. Please transfer all special information to your new directory and destroy the old directory. If you do not receive the new directory, or if additional copies are needed, call, stop by or write the business office. An electronic version of this directory is available at grm.net/phone/directories . Additional Listings For each customer, a single line insertion in the alphabetical list is made without charge. Customers may arrange for additional listings. Rates for additional listings may be obtained from the business office. Directory Errors And Omissions Claims for damages due to errors or omissions in directory listings will be limited to prorated charges for the directory listing that is affected. 2. Supplemental Nutrition Program (SNAP) 3. Supplemental Security Income (SSI) 4. Veterans Pensions or Survivors Benefit Programs 5. Federal Public Housing Assistance (FPHA) 6. Income of 135% or less of the Federal Poverty Guidelines
GRM Networks ® Exchanges SCC Networks ® Exchanges
$23.50 $23.50
$23.50 $28.15
The above rates were correct as of the date this directory was printed. Current rates and charges are always available from your business office and at grm.net/phone .
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Service & Billing
Establishing Or Transferring Phone Service
To establish or transfer residential and/or business phone service, please call your local business office. To enable us to process your order to establish phone service, we will need to know your complete address and how you want to be listed in the directory. We also need to know about previous phone service in your name and other credit information. We will ask for identification and a contact number. Deposit Policy Customers may be asked to pay a deposit to establish service. The amount of your deposit is determined when you apply for service. You Will Be Billed For Installation And Changes In Your Service All changes, except termination of service and disconnection of cer- tain options, require a service charge. The amount you are charged depends on the type of change requested. • Service order - you are charged for the processing of your order when you install or make changes in service. • Central office connection charge - this charge is for the work we do to connect your line to the central office. Additional charges may apply if special construction is needed to connect your service. • Time and material charges - this includes an hourly rate for straight time, an hourly rate for overtime, a charge for the material used and work performed, and an equipment charge if applicable. • Trip charge - this charge is for the cost of making the trip to your location. • Programming charge - this charge applies for programming changes in the digital central office equipment after the initial installation. There is no charge to disconnect phone service. Contact your local business office for current rates and charges. How You Are Billed Charges for local service, Internet access, and Skitter TV are billed one month in advance. Toll calls and repair charges are billed after they occur.
Error On Your Bill If you have a question on your bill, call your local business office. Explain the possible error to a customer service representative. If the error cannot be resolved, please pay the undisputed charges on time so you’ll maintain a good payment record while the problem is being investigated. Paying Your Bill On Time, So Your Service Will Not Be Disconnected If your payment is not received by the due date, or you do not meet payment arrangements, your service may be disconnected. How To Get Your Service Restored All relevant past charges must be paid before your service can be reconnected and you will be charged a restoral fee. You may also be asked to pay a deposit. CPNI Under FCC rules governing the use and disclosure of Customer ProprietaryNetwork Information (CPNI), we canonly discussCPNI at our retail locations with those individuals listed as an authorized user on the account and presenting a government issued photo ID. CPNI includes call detail information and certain account information, including the amount of your bill. For phone inquiries, other rules dictate how we authenticate a customer. Youmay add authorized users to your account by contacting your local business office.
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Customer Information
Access To Services Both 711 and the 800 numbers are toll-free calls and provide access to the same Relay services. If you are experiencing trouble dialing 711 to reach Relay, please call Relay Customer Service. Consumers may place relay calls to English and Spanish speaking persons within Iowa and Missouri, across the United States and even internationally. There is no charge to access Relay, although standard long distance charges apply. Placing A Call With Relay Iowa TTY/ASCII . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 800-735-2942 Voice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 800-735-2943 Spanish . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 800-264-7190 Voice Carry Over . . . . . . . . . . . . . . . . . . . . . . . . . 800-735-4313 Speech-to-Speech . . . . . . . . . . . . . . . . . . . . . . . . 877-735-1007 Visually Assisted Speech-to-Speech . . . . . . . . . 800-855-7400 Hearing Carry Over . . . . . . . . . . . . . . . . . . . . . . . . 800-735-2942 Customer Service Information English . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 888-516-4692 Spanish . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 866-670-9134 1006 12th Street • Aurora, NE 68818 Email: iarelay@hamiltonrelay.com Web: www.hamiltonrelay.com/iowa/ www.relayiowa.com Captioned Telephone Customer Service . . . . . . 888-269-7477 To Call a Captioned Telephone User English . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 877-243-2823 Spanish . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 866-217-3362 Placing A Call With Relay Missouri To Place a call using Relay Missouri, Dial 7-1-1 or dial one of the toll free numbers below: TTY/ACSII . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 800-735-2966 Voice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 866-735-2460 Spanish . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 800-520-7309 Voice Carry Over . . . . . . . . . . . . . . . . . . . . . . . . . 800-735-0135 Speech-to-Speech . . . . . . . . . . . . . . . . . . . . . . . . 877-735-7877 Customer Service Information . . . . . . . . . . . . . . 800-676-3777 PO Box 29230 • Shawnee Mission, KS 66201-9230 Email: accessibility@sprint.com Web: www.relaymissouri.com Captioned Telephone . . . . . . . . . . . . . . . . . . . . . . 877-242-2823 To place a call using Relay Iowa dial 7-1-1 or dial one of the toll free numbers below:
Relay Iowa & Relay Missouri Relay makes it possible for individuals who are deaf, hard of hearing, deaf-blind or have difficulty speaking to make and receive telephone calls. Traditional Relay calls are based on TTY (also known as a TDD or text telephone). However, there are many different types of Relay calls, such as Voice Carry Over and Hearing Carry Over, that accom- modate individual calling preferences. Here’s How Relay Works Relay calls are simple - just dial 711 or the appropriate toll free num- ber and you will be connected with a highly trained Communication Assistant (CA) that will facilitate your call. Regardless of how you connect, the CA will “voice” everything you type to the other party, and type everything the other party says so that you can read the conversation on the screen of your assistive device. The CA is an invisible link between the calling parties. There are no restrictions or time limits on any call, and Relay is avail- able 24 hours a day, seven days a week, 365 days a year. Whether you’re making personal calls or business calls, by law all Relay calls are confidential and there are no records or recordings of any Relay conversation. Specialized Services Relay offers specialized services for individuals who have difficulty speaking and for Spanish speaking residents. Specially trained CAs are on hand to assist in these types of calls and may be reached by dialing the associated number provided. Since Relay offers a vari- ety of services, please refer to the website or call your state Relay Customer Service for more detailed instruction on how a particular call is processed. Captioned Telephone, or CapTel, is also available and ideal for indi- viduals with hearing loss who are able to speak for themselves. A Captioned Telephone works like any other phone with one important addition: it displays every word the other person says throughout the conversation. Captioned Telephone users can listen to the caller and read the captions on the display window of the Captioned Telephone.
13
Customer Information
Telecommunications Access Program And Telecommunications Access Iowa Are you, or someone you know, frustrated trying to use the telephone? Is it difficult to hear or understand the conversation? Do others have a hard time hearing you, or ask you to repeat yourself often? Is it challenging to dial a phone with small buttons or hard-to-read displays? Perhaps you don’t always hear the telephone ring or can’t get to the telephone in time before the caller hangs up. The Telecommunications Access Program (TAP) Missouri and Telecommunications Access Iowa can help you get specialized telecommunications equipment at little or no cost. For more information: in Missouri, call 816-655-6700 or visit www. at.mo.gov/telecom-access-program ; in Iowa, call 515-282-5099 or 800-606-5099 or visit teleiowa.com . Emergency Calls Please note that 7-1-1 is only to be used to reach Relay. In an EMERGENCY you should continue to use 9-1-1. For emergen- cies, call 9-1-1 or your local emergency service TTY number directly. The Americans with Disabilities Act (ADA) requires that all 911 centers have TTY and be prepared to handle emergency calls placed in this manner. Relay will make every effort to assist you in an emergency. However, it is important to understand that Relay centers are not 911 centers and do not assume responsibility for emergency calls. Customers’ Rights To Own And Provide Their Own Inside Station Wiring You have the right to provide your own inside wiring. Customers are not required to use the services of GRM Networks ® or SCC Networks ® for the installation of new inside wiring. Upon request, GRM Networks will provide technical information. You are responsible for maintaining all inside wiring. GRM Networks and SCC Networks will maintain inside wiring for single-line Business and Residence customers on a contractual basis for $.50 per month per line. Inside wiring maintenance is also available for multi-line business customers. Contact your local business office for rates. The above rates were correct as of the date this directory was printed. Current rates and charges are always available from your business office.
Customers’ Rights Under Federal Communications Com-mission (FCC) guidelines, you may supply your own phone or other terminal equipment and connect it directly to the nationwide phone network. You are not required to obtain your phone or other terminal equipment from GRM Networks or SCC Networks in order to receive service. Rates and services are provided on an equal basis whether you provide your own equipment or obtain it from GRM Networks or SCC Networks. If you supply your own phone or other terminal equipment it must be approved by the FCC and you are responsible for its proper connection, maintenance and repair. GRM Networks or SCC Networks will verify the condition of a line if requested at no charge. A charge will apply for each visit by GRM Networks or SCC Networks to a customer’s premises in connection with a service difficulty when it is determined that the difficulty was due to a condition in a customer provided phone or other terminal equipment. Fraudulent Charges It is illegal to charge any calls to another person’s phone number or calling card without his/her permission. Persons placing such calls are subject to prosecution, and, if convicted, are subject to a fine and/or imprisonment. Harassing Calls State and federal law make it a crime to place obscene or harassing phone calls. The penalty is a fine and/or imprisonment. Unlawful Wiretapping It is a crime under federal and state laws to wiretap or otherwise intercept a phone call unless the consent of one or both of the parties actually participating in the call has been obtained. (The exceptions are properly authorized law enforcement offices, acting under court order, according to state and federal law.) The penalty for illegal wiretapping can be a fine and/or imprisonment.
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Phone Repair Service
To Report A Problem With Your Phone Service : (8am-5pm Monday-Friday)...........................................333 (from a GRM landline phone) (After Hours, Holidays & Weekends)............................................................ 800-721-2577
Why Won’t My Phone Work? These tests can help you determine why your phone isn’t working:
1. If you have only one phone and it unplugs, take it to a friend’s home or office and plug it in. If it doesn’t work there, you probably have a phone equipment problem . 2. If you have two or more phones that unplug, unplug all of them. Then try each one, one at a time in each phone jack or outlet. If one phone doesn’t work anywhere, you probably have a phone equipment problem. If none of the phones work in any jack, you may have a jack or inside wiring problem. 3. Borrow a friend’s phone and try it in each one of your jacks. If it doesn’t work in a particular jack you probably have a jack or inside wiring problem . If it doesn’t work in any jack, you may have a line problem . 4. If your phone doesn’t unplug, contact the company that sold or leased it to you for directions on how to remove it. 5. If you have phone accessories such as answering machines, speaker phones, cordless phones, security systems or night bells, make sure the equipment is working. If your phone service works without the added equipment, the problem may be with the accessories. If You Hear Noise On Your Line: It may be caused by the weather, aerial satellites, poor grounding or other conditions that are only temporary. If the noise persists, the troubleshooting tips listed above may help isolate the problem. The interference may also be caused by radio frequency signals from amateur citizens band (CB) and AM/FM broadcast stations. The installation of a modular filter, obtainable from most stores selling phone equipment, may help. Because cordless phones operate on radio frequencies, they can also receive interference from radio transmitters. Contact your cordless phone equipment supplier or manufacturer for assistance with these problems.
If You Hear A Rapid Busy Signal: While making a local or long distance call, it means that all phone circuits are busy. Wait a few minutes, then try your call again.
15
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For more information and current rates, call your local business office or visit grm.net/Internet/computer-security-solutions/.
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