Central Texas TeleCommunications

YOUR RIGHTS AS A CUSTOMER CTTC shall promptly refund the deposit plus accrued interest to the customer, or void and return the guarantee, or provide written documentation that the contract has been voided, when the customer:

11. WHERE CAN I PAY MY TELEPHONE BILL AND REPORT SERVICE PROBLEMS? You may mail your payments to: CTTC P.O. Box 1619 Goldthwaite, TX 76844 Or Make payment at the business offices located at: 1012 Reilley Street, Goldthwaite, TX 208 E. Brown Street, San Saba, TX Office Hours: 8:00 AM to 5:00 PM Monday through Friday For your convenience, you may also make payments at the following locations: Online at: www.centex.net/ or First National Bank, Evant, Texas 115 S. Memory Lane Evant, TX 76525 You may report service problems and make inquiries by calling: 325-648-2237 or 1-800-535-8904 Customers may also contact the Public Utility Commission with a complaint. Contact information is through the PUC Customer Protection Division, P.O. Box 13326, Austin, TX 78711-3326, telephone 512-936-7120 or toll-free at 1-888-782-8477. A fax number is 512-936-7003 and their e-mail address is customer@ puc.state.tx.us . For hearing-impaired customers, the TTY number is 512-936-7136 and Relay Texas toll-free is 1-800-735-2989. KEEPING YOUR SERVICE CURRENT 12. HOW LONG DO I HAVE TO PAY MY TELEPHONE BILL AFTER I RECEIVE IT? Your bill for local, toll and miscellaneous services is issued monthly and is due and payable at the payment offices of CTTC on or before the due date which is sixteen (16) days after issuance. Your bill for telephone service will become delinquent if unpaid by the due date. The postmark, if any, on the envelope (continued on next page)

A. paid bills for 12 consecutive residential billings or for 24 consecutive non-residential billings without having service disconnected for nonpayment; B. was not late in paying a bill more than twice in the last 12 consecutive billings (24 for non residential); and C. is not delinquent in the payment of the current bill. If the customer does not meet the refund criteria listed above, CTTC may retain the deposit and interest or the letter of guarantee. 8. HOW WILL I KNOW ABOUT THE COOPERATIVE'S RULES AS RELATED TO MY SERVICE, ESTABLISHING AND MAINTAINING CREDIT, BILL PAYMENT, AND DISCONNECTION OF SERVICE FOR FAILURE TO MAKE PROMPT PAYMENT? Every six (6) months CTTC will provide a statement printed on your bill or a billing insert showing the location of "Your Rights As A Customer" in the Telephone Directory which CTTC will furnish you each year or when you have service installed. Information pertaining to service or billing may be obtained by calling CTTC's Business Office at 325-648-2237 or 1-800-535 8904. 9. HOW WILL THE CREDIT HISTORY OF MY FORMER SPOUSE WHO SHARED MY TELEPHONE SERVICE AFFECT MY CONTINUING TO HAVE SERVICE? The credit worthiness of spouses established during the last 12 months of shared service prior to their divorce will be equally applied to both spouses for 12 months immediately after their divorce. Establishment of credit or payment of a deposit shall not relieve either party as a customer of the Cooperative from complying with CTTC's rules for prompt payment of bills. 10. IF I HAVE A PHYSICAL DISABILITY, CAN I GET INFORMATION AS TO SERVICES OR RIGHTS APPROPRIATE TO MY CIRCUMSTANCE? YES. CTTC encourages customers with physical disabilities and those who care for them to identify themselves to CTTC so that special action can be taken to provide information as to their rights and special services which may be available, where necessary and appropriate to the individual's circumstance.

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