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BBT MAY 2025 411BIGBEND.NET

MAY 2025 DIRECTORY

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Emergency

9-1-1 Big Bend Area

Fire Police Ambulance

TDD Users After your call is answered, pressing a TDD key several times may help shorten the time necessary to respond to your call.

Sheriff Poison

This applies to the following localities: Alamito Alpine Big Bend National Park Big Canyon Calamity Creek Fort Stockton Heath Canyon Iraan Lajitas Langtry Marathon Marfa McCamey Comstock Fort Davis

Presidio & Redford Sanderson Sheffield Six Shooter

Terlingua Valentine

Big Bend Area: Alternate-Emergency Phone Numbers Poison Center 1-800-764-7661 (1-800-POISON +1) Localities Fire Police Sheriff

Ambulance

Alamito

432-729-4308 432-837-3488 432-837-3488 432-837-3488 432-292-4525 432-426-3213 432-729-4308 432-336-3521

Alpine

432-837-3486

432-837-2366

Big Bend National Park

Big Canyon Calamity Creek

432-837-3486 432-292-4525

Comstock Fort Davis

432-292-4525 432-426-3900

432-426-3900

after 5 p.m. call Fort Stockton Heath Canyon

432-336-4600

432-336-4600

432-336-4600

Government Officials & Listings — See Pages 75-80

1

Emergency

Big Bend Area: Alternate-Emergency Phone Numbers (cont’d.) Localities Fire Police Sheriff Ambulance Iraan 432-639-2952 432-639-2251 Lajitas 432-837-3488 Langtry 432-292-4525 Marathon 432-837-6200 432-837-3488 432-837-6200 Marfa 432-729-4848 432-729-1841 432-729-4308 432-729-4848 McCamey 432-652-8232 432-693-2422 432-652-8232 Presidio & Redford 432-229-3273 432-729-4308 432-229-3273 Sanderson 432-345-2525 432-345-2525 Sheffield 432-336-3521 Six Shooter 432-336-3521 Terlingua 432-837-3488 Valentine 432-426-3213

Notice Automatic Number Identification… When you dial a 700, 800, 888 or 900 number from your telephone, your telephone number may be transmitted to the company you have called and may be available to that company before your call is answered. Cellular 911 Calls… When calling 9-1-1 on a cellular phone, be prepared to provide the following information: your name, cellular phone number, nature of the emergency, and the location of the inci

by a telephone company operator or a 9-1-1 dispatcher outside of your area. Privacy Considerations… The 9-1-1 emer gency telephone number quickly summons emergency service in a crisis. When you report an emergency by dialing 9-1-1, your telephone number (including nonpublished numbers) and address may be automatically displayed on a viewing screen located at the 9-1-1 answering centers and your call may also be recorded. This display of the calling number and address enables the emergency agency to quickly locate the caller even if the call is disrupted by the crisis.

dent. Please note: your call may be answered

2

Other Important Numbers

Brewster County Crimestoppers . . . . . . . . . . . . . . . . .432-837-3333 Family Crisis Center of Big Bend, Inc. . . . . . . . . . . . 1-800-834-0654 FBI (Midland) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .432-570-0255 If no answer call El Paso. . . . . . . . . . . . . . . . . . . . . .915-832-5000 Mental Health Crisis Hotline . . . . . . . . . . . . . . . . . . . 1-800-542-4005 National Response Center to Report Toxic Chemical and Oil Spills (Voice/TTY) . . . . . . 1-800-424-8802 National Youth Crisis Hotline . . . . . . . . . . . . . . . . . . . . . . . . . . . . .988 Poison Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-800-222-1222 Relay Texas Voice Toll Free Dial 1 & Then . . . . . . . . . . . . . . . . . . . . . . .800-735-2988 Customer Service Toll Free Dial 1 & Then . . . . . . . . . . . . . . . . . . . . . . .800-676-3777 TDD Toll Free Dial 1 & Then . . . . . . . . . . . . . . . . . . . . . . .800-735-2989 U.S. Border Patrol. . . . . . . . . . . . . . . . . . . . . . . . . . . . .432-837-6100 U.S. Secret Service (Midland). . . . . . . . . . . . . . . . . . . .432-682-9900 If no answer call El Paso. . . . . . . . . . . . . . . . . . . . . . .915-533-6950

Social Services Referral Helpline Linea De Referimiento Para Servicios Sociales

County

Agency

City

Number

Terrell

Community Resource Coordinator

Sanderson

432-345-2275 432-837-5571

Brewster Texas Department of Health

Alpine

Pecos Reeves

Pecos County Memorial Hospital

Fort Stockton 432-336-2241 ext 136

Community Council of Reeves County Pecos

432-447-4913 432-426-3968 432-729-4275 830-774-3661

Jeff Davis Jeff Davis County Judge

Fort Davis

Presidio

Texas Department of Health

Marfa

Val Verde Texas Department of Human Services Del Rio

3

Toll-Free Numbers For Community Services

Children Services — Servicios para los Niños Child Find/Missing Children. . . . . . . . . . . . . . . . . . . 1-800-426-5678 Parents Special Ed Hotline. . . . . . . . . . . . . . . . . . . . 1-800-252-9668 Runaway Hotline. . . . . . . . . . . . . . . . . . . . . . . . . . . .1-888-580-4357* Safe Rider Program . . . . . . . . . . . . . . . . . . . . . . . . . 1-800-252-8255 Texas Healthy Kids Corporation . . . . . . . . . . . . . . . 1-800-647-6558 Crisis Services — Servicios para casos en Crisis Abuse / Neglect / Adoption . . . . . . . . . . . . . . . . . . .1-800-252-5400* Dept. of Public Safety (Highway Emergencies Only) 1-800-525-5555 Elderly or Disabled Abuse/Child Abuse. . . . . . . . . .1-800-252-5400* Missing Persons Clearinghouse. . . . . . . . . . . . . . . .1-800-346-3243* National Domestic Violence . . . . . . . . . . . . . . . . . . . 1-800-799-7233 Parents Anonymous/Texas Parent Hotline . . . . . . . 1-800-554-2323 Railroad Crossing Signals (Rural Areas) . . . . . . . . . 1-800-772-7677 Health Services — Servicios para la Salud Alcohol/Drug Abuse Hotline. . . . . . . . . . . . . . . . . . . 1-866-210-4357 Alzheimer’s Program. . . . . . . . . . . . . . . . . . . . . . . . . 1-800-242-3399 American Diabetes Association . . . . . . . . . . . . . . . . 1-800-342-2383 Arthritis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-800-283-7800 Assistance for the Blind . . . . . . . . . . . . . . . . . . . . . . 1-877-787-8999 Cancer Information. . . . . . . . . . . . . . . . . . . . . . . . . . 1-800-422-6237 Infectious Diseases. . . . . . . . . . . . . . . . . . . . . . . . . . 1-800-252-8239 Insurance Board (Consumer Complaints) . . . . . . . . 1-800-252-3439 National Pesticide Telecommunications Network. . 1-800-858-7378 Texas Library for the Blind: Talking Book Program 1-800-252-9605 Tobacco Information/Office of Smoking & Health . 1-800-345-8647 Legal Services — Servicios Legales Voter Registration/Eligibility/Elections . . . . . . . . . . . 1-800-252-8683 Social Services — Servicios Sociales Fair Housing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-800-669-9777 Freedom of Information - Foundation of Texas. . . . 1-800-580-6651 Governor’s Hotline . . . . . . . . . . . . . . . . . . . . . . . . . . 1-800-843-5789 Literacy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-800-441-7323 Texas Crime Stoppers . . . . . . . . . . . . . . . . . . . . . . . 1-800-252-8477 Texas Department of Aging . . . . . . . . . . . . . . . . . . . 1-800-252-9240 Texas Food Stamps and AFDC Benefit. . . . . . . . . . 1-800-448-3927 *These numbers are answered 24 hours a day, seven days a week. These statewide, toll-free “800” numbers were correct when this directory was compiled and were provided by the Governor’s Office of Community Leadership Volunteer Services as a community service. The publication of these numbers is not intended to be an endorse ment of any service listed.

4

Local Calling

729

837

336

You may call toll free the following prefixes

358

364

395

If your prefix is

In addition, local calling also includes the following:

Now Offering Extended Area Service

Your Directory Coverage Map

You can call anywhere within our Directory Coverage Map without paying Long Distance fees.

5

Index

Government Officials & Listings . . . . . . 75-80 International Codes. . . . . . . . . . . . . . . . 22-23 Local Calling . . . . . . . . . . . . . . . . . . . . . . . . . 5 Long Distance Dialing. . . . . . . . . . . . . . 12-19 National No-Call . . . . . . . . . . . . . . . . . . 57-58 Public Notice . . . . . . . . . . . . . . . . . . . . . . . . 33 Repair Service . . . . . . . . . . . . . . . . . . . . . . 7-8 Service 2-1-1 & 7-1-1 . . . . . . . . . . . . . . . . . 43 Service and Billing. . . . . . . . . . . . . . . . . 26-31 Service Area and Map. . . . . . . . . . . . . . . . . . 5 ServiceOffices..................... 9-10 Texas No Call . . . . . . . . . . . . . . . . . . . . 55-56 Underground Cable Locating Service . . . . 10 ZIP Codes . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Como Comunicarse Con Nosotros . . . 61-62 Derechos Del Consumidor . . . . . . . . . . 68-71 Servicio De Reparacion. . . . . . . . . . . . . 59-60 Servicios. . . . . . . . . . . . . . . . . . . . . . . . . 63-67

Area Codes . . . . . . . . . . . . . . . . . . . . . . . . . 21 Billing Information . . . . . . . . . . . . . . . . . 26-31 Broadband. . . . . . . . . . . . . . . . . . . . . . . . . . 42 Caller ID. . . . . . . . . . . . . . . . . . . . . . . . . 34-35 Community Information See Red Tabbed Pages Consumer Rights. . . . . . . . . . . . . . . . . . 44-58 Custom Calling Services. . . . . . . . . . . . 40-41 Customer Information . . . . . . . . . . . . . . 24-25 Direct Inward Dialing (DID) Service. . . . . . . 42 Directory Assistance . . . . . . . . . . . . . . . . 9-10 Emergency Numbers. . . . . . . . . . . . . . . . . 1-4 Emergency Preparation. . . . . . . . . . . . . 72-73 Enhanced Custom Calling Features. . . 36-39 Equipment Information . . . . . . . . . . . . . . . . 32 FCC Slamming . . . . . . . . . . . . . . . . . . . 50-55

6

Repair Service

Determine the Source of the Problem BeforeYou Call BBT is responsible for the maintenance and repair of the telephone lines to your home or business. However, we are not respon sible for the problem if the problem is in your telephone set. If we make a custom er requested service call and determine the

• If the phones appear to be in good work ing order, take a working phone to your Network Interface Device (Protector). The following is a drawing of your Protector, which is usually located on the outside wall of your home or business, near the electric meter. (It is where BBT’s lines and your inside telephone wiring connect, or interface.) Open the Protector by loosening the screw, then lift outer cover straight up. Remove the phone jack and insert the phone jack from your phone.

problem is caused by your telephone set(s) and not by our facilities, you will be billed a premises visit charge of $45.00. In addition, you will be billed a maintenance of service charge of $75.00 per half hour, beginning from the time a technician is dispatched to the premises. Any fraction of a half hour will be computed as one half hour. If the trouble is not your telephone set but in the telephone line, you will not be charged a premises visit charge or any maintenance of service charge. Below are some ways to help you determine the source of your problem. • Look for symptoms like cracked plastic housing, broken or frayed cords or lights that don’t work. • If you have more than one phone, make sure each phone’s receiver is on the hook. If none of them are off the hook, unplug every phone. Then start plugging them back into the wall jacks one at a time, checking each phone for a dial tone as you go. The telephone set that causes the line to go dead is the broken one. • If you have just one phone, unplug it and borrow someone else’s. If the borrowed phone works, then the problem is in your telephone set.

NETWORK INTERFACE DEVICE (Protector)

1 OPEN THE UNIT

SECOND, LIFT OUTER COVER STRAIGHT UP

JACK AND PATCH CORD FOR SECOND PHONE LINE ON UNITS SO EQUIPPED.

2

FIRST, LOOSEN SCREW

1

If the problem remains the same when you plug in your phone at the Protector, the prob lem is in your outside telephone lines. Please call 1-800-520-0092 for repair service. If the trouble is found in the telephone wiring inside your home, you can either: • Hire an electrical contractor, or • Save money by doing the work yourself.

7

Repair Service

Determine the Source of the Problem BeforeYou Call

If It’s Your Phone… Leave the broken telephone unplugged and contact the company you purchased or leased it from for the repair. BBT is responsible for the maintenance and repair of the telephone lines to your home or business. It is important to try to make sure the problem is not in your telephone set, because if we come out and find the problem is in your set, you will be charged a $45.00 premises visit fee and an additional $75.00 per half hour main tenance of service fee for each repair visit. If the problem is not in your telephone set, call toll free 1-800-520-0092 .

If It’s BBT’s Line… Again, if you’ve determined that the trouble is not in your telephone set but in the telephone line, please call BBT for repair service. If you have reported that you are unable to make or receive calls and your line is out of order for 24 hours or longer from the

time of the report, you are entitled to a credit on your next bill for part of the local service charges. If the adjustment doesn’t appear on your next bill, call your business office. To contact BBT’s repair service, call 1-800-520-0092 .

8

How To Reach Us

Repair Service Call (Toll Free) 1-800-520-0092 Residential (7:00 a.m.- 6:00 p.m. Monday-Thursday & 8:00 a.m.- 12:00 p.m. Friday) To order new service, move or change existing service, disconnect service or discuss billing questions or charges Call . . . . . . . . . . (Toll Free) 1-800-592-4781 Payments . . . . . (Toll Free) 1-844-592-4781 Business Service (7:00 a.m.- 6:00 p.m. Monday-Thursday & 8:00 a.m.- 12:00 p.m. Friday) To order new service, move or change existing service, disconnect service or discuss billing questions or charges Call . . . . . . . . . . (Toll Free) 1-800-592-4781 Payments . . . . . (Toll Free) 1-844-592-4781 e

E-mail Addresses PUC Complaints . puccomplaints@bigbend.com Customer Questions. . . . . . . . . . . . csr@bigbend.com Local Directory Assistance Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 411 24 Hour Technical Support Call . . . . . . . . . . (Toll Free) 1-800-520-0092

9

How To Reach Us

Long Distance Directory Assistance See Long Distance information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Pages 12 -19 Assistance in Calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 0 for BBT Operator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 00 For your Long Distance Operator Underground Cable Locating Service Call Texas One Call System. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (Toll Free) 1-800-245-4545 Yellow Pages For your advertising needs, call DPS Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-866-221-4300

Service Office Locations You may apply for telephone service, pay your telephone bill, and perform other telephone related services at our offices, located at:

808 N. 5th Street • Alpine, Texas 79830 Office Hours: Monday - Thursday 7:00 a.m. - 6:00 p.m. Friday 8:00 a.m. - 12:00 p.m.

https://ebill.bigbend.net/ebpp/login If paying by mail, mail payment, along with your payment page to: BBT 808 N. Fifth Street • Alpine, Texas 79830 You can also set up an automatic bank draft, or pay with a credit card.

PAY YOUR BILL ONLINE!

10

How To Reach Other Phone Companies

AT&T Customers Alpine, Crane, Fort Davis, Fort Stockton, Grandfalls, Marathon, Marfa, Monahans, Pyote, McCamey, Iraan and Rankin

Home 1-800-288-2020

Business 1-800-342-5288

For new service, to change service or to move service 1-800-288-2020 For questions about your bill 1-888-544-8847 For Repair Service 1-888-544-8847 Answered

For new service, to change service or to move service 1-800-248-3632 For questions about your bill 1-800-342-5288 For Repair Service 1-800-342-5288

24 Hours A Day 1-888-294-8433

Verizon Customers Balmorhea, Barstow, Brogado, Coyanosa, Imperial, Mentone, Orla, Pecos, Saragosa, Toyah, Toyahvale, Valentine, and Verhalen

Business Hours 8:00 a.m. - 5:00 p.m. Monday - Friday

Home Hours 8:00 a.m. - 5:00 p.m. Monday - Friday For new service, to change service or to move service 1-800-483-4400 For questions about your bill 1-800-483-4400 For Repair Service 1-800-483-4400 (answered 24 hours a day)

For new service, to change service, to move service, or for questions about your bill 1-800-483-5400 For Repair Service 1-800-483-5400 Multi-Line Service 1-800-483-5400 Single-Line Service (answered 24 hours a day)

11

Long Distance Calling

BBT implemented IntraLATA Dialing Parity to provide you, the customer, with the option of selecting your carrier of choice to carry your IntraLATA 1+ and 0+ calls. A list of current carriers can be obtained from our business office. Once you have selected your carrier of choice for your IntraLATA calling, you will need to notify BBT of your decision. If you do not make an alternative selection, BBT will continue to be your IntraLATA carrier. If you change your carrier, a $12.75 change charge will apply. This map shows the boundaries of the long distance service areas in Texas.

Exchanges in Midland LATA Ackerly Alamito Alpine Andrews Balmorhea Big Bend Nat’l Park Big Canyon Big Spring Calamity Creek Coyanosa Crane Forsan Fort Davis Fort Stockton Frankel City Garden City Goldsmith Grand Falls Heath Canyon Imperial Iraan Cochoma Comstock

Sierra Blanca Six Shooter St. Lawrence Stanton

Monahans Odessa Orla Pecos Presidio Pyote Rankin Redford Sand Springs Sanderson

Kermit Lajitas

Langtry Lenorah

Terlingua Terminal Toyah

Lomax Luther Marathon Marfa McCamey Mentone Midkiff Midland

Valentine Van Horn Vincent West Stanton Wink

Seminole Sheffield

Canadian

Borger

AMARILLO

Shamrock

Hereford

Childress

Plainview

WICHITA FALLS

Bowie

Paris

Denison

Mt. Pleasant

LUBBOCK

Jacksonboro Graham

Greenville

Slaton

Fort Worth

Albany

Snyder

DALLAS LONGVIEW

ABILENE

Seminole

Tyler

Breckinridge Cleburne

Sweetwater

Big Spring

Hillsboro

Colorado City

El Paso Clint

Nacogdoches

MIDLAND

Brownwood

WACO

Odessa

SAN ANGELO

Temple

Jasper

HEARNE

Lampass

Fort Stockton

Orange

BEAUMONT Port Arthur

BRYAN

Elgin

Fort Davis

Brenham

AUSTIN

New Braunfels

Marfa

Galveston on

HOUSTON

Seguin

Bay City

SAN ANTONIO

Victoria

Karnes City

Beeville

Eagle Pass

CORPUS CHRISTI

Laredo

Kingsville

Harlingen

Zapata

Brownsville

Mcallen

12

Long Distance Calling

• Can you receive credit for bad connec tions or wrong numbers? If so, how do you request credit? • How and when will you be billed? Will you be receiving a separate bill for the long distance company’s charges? Are charges itemized? • Does the long distance company begin charging for a call when it is answered or when it starts ringing?

BBT offers a service called equal access. Equal access will allow you to make long distance calls using the long distance com pany of your choice by simply dialing 1 + the number. Selecting Your Long Distance Company You are given the opportunity to make your selection of a long distance company. Although BBT cannot recommend which long distance company is right for you, we are offering the following information to assist you in making your selection. Here are some questions you may want to ask when selecting a long distance company. • What are the long distance company’s rates? Are there any discount rate periods? What are the rates for the time periods and places you call most often? • Are there monthly fees? Initial set-up charges? Minimum monthly charges? • Does the long distance company offer operator assistance? Can you make collect or credit calls using their ser vice? Do they offer directory assistance? International calling? • Can you call anywhere using the long distance company’s service or is it only available when calling certain areas? • If you experience trouble using the long dis tance company’s service, is there a toll free or local number available to report the problem? • Will someone be available to assist you 24 hours a day?

You may access the long distance company you have selected by dialing 1+ or 0+ the telephone number for all calls. A list of long distance companies that are available to BBT customers may be obtained by contacting our business office.

13

Long Distance

1+

You may also make calls using a long distance company other than the one you have selected to handle your 1+ calls by dialing the appropriate seven digit (101 XXXX) access code for that company. You will need to establish an account with each long distance company you wish to use. Each long distance company can provide you with their appropriate access code. All toll calls carried by any of the long distance service providers will be billed by them. Billing inquiries should be directed to the long distance provider’s customer assistance numbers noted on the bills you will receive. The following types of long distance calls are available through BBT for calls that are within the Midland LATA. Information about the types of calls available outside the Midland LATA can be obtained by contacting your selected long distance company.

Direct Distance Dialing Direct dial if you wish to talk with anyone who answers. Rates for calls that you dial yourself are lower than for calls dialed by the operator. Charging begins when the called telephone is answered in person or by an automatic answering machine. • To call within your area code dial 1 + Area Code + Telephone Number • To call outside your area code dial 1 + Area Code + Telephone Number Directory Assistance To obtain a directory listing within your local calling area: Dial 1 411 To obtain a directory listing within Area Code 432: Dial 432-555-1212

BBT customers receive three free local (1+411 and 1+555-1212) directory assistance calls per month. There will be a charge for each directory assistance call thereafter.

To obtain a directory listing outside Area Code 432: . . . . . . . . . Dial 1 + Area Code + 555-1212 Directory assistance calls outside Area Code 432 will be handled and billed by the long distance company you have selected for your 1 + long distance calls outside BBT’s service area. Please contact your long distance company for their directory assistance rates. To obtain a toll-free directory listing:. . . . . . . . . . . . . . . . . Dial 1-800-555-1212 There is no charge for 800 Directory Assistance.

14

Long Distance

Credit for Wrong Numbers and Poor Connections If you dial a wrong number, call the “0” Operator (if you are calling inside the Midland LATA – See shaded area on map page 12), or call the “00” operator (if you are calling outside the Midland LATA – See shaded area on map page 12), and give the number you attempted to reach. In most cases, you’ll be credited for the call. Once in a while you may get a bad connection or be cut off on a long distance call. Both parties should hang up and the one who placed the call should dial the “0” or “00” Operator and explain the trouble. The operator will get you a better connection and have the charge adjusted appropriately as per the long distance companies’ policy.

15

Long Distance

If You Use 900 Pay-Per-Call Services

1+

Accessing 900 Numbers BBT offers blocking of 900/976 numbers on a customer specific basis. If you wish to order this service, you will need to contact our business office. There will be no charge for the first block, but for subse quent blocks thereafter, there will be a fee. To remove this service, you will need to contact our business office in writing. If you do not wish to block calls to 900 or 976 numbers, you do not need to take any action. Acceder 1-900 Numeros BBT le ofrece la capacidad de bloquear su línea de los números 900/976. Si desea ordenar este servicio póngase en contacto con nuestra oficina. No se cobra por bloquear su línea la primera vez, pero si se cobran honoraries por bloqueos subse cuentes. Parquitar el bloqueo de su línea llame a nuestra oficina. No se requiere occión de su parte si usted no desea bloquear los números 900/976 de su linea.

You have rights we’d like you to know about (under the Federal Telephone Disclosure and Dispute Resolution Act). Charges for 900 mes sages are for non-telecommunication services. You should not be billed for Pay-Per-Call ser vices not offered in compliance with federal laws and regulations. If you orally communicate an allegation of a billing error via the toll free number on the 900 bill page, it will be consid ered sufficient notification of a billing error. For billing disputes or inquiries, please call your local exchange carrier at 1-800-592-4781 . You have 60 days after receiving a bill to dispute a billing error. You have the right to withhold pay ment of the disputed charges during the billing error review. No collection activity for disputed charges will occur while the charges are under investigation. After investigation, if it is deter mined that the disputed charges are legitimate, the long distance carrier or the information provider may proceed with outside collections against your account. Your local and long distance service cannot be disconnected for non-payment of 900 charges. Failure to pay legitimate 900 charges may result in invol untary blocking of your access to 900 ser vices. Voluntary blocking of access to 900 services is available upon request from your local exchange carrier.

16

Long Distance

Si Usted Utiliza El Servicio De Números 900 Usted tiene ciertos derechos que son prote gidos par el Acto de Resoluciones (Federal Telephone Disclosure and Dispute Resolution Act) y querenos que usted este al tanto. Cargos de mensajes de los números 900 no son servi cios de telecommunicatión. No se deben cobrar llamadas de estos servicios si no están en complimiento con las leyes reguiadoras fed erates. Cumunique cualquier error de su fac tura al número gratuitoque viene en su bil. Este aviso debe considerarse suficiente noti ficación de su parse. Para indagaciones de su bil par favor llame al intercambio local at 1-800-592-4781 pare llamadas fuera del estado. Usted tiene 60 dias después de que recibe su bill pare averiguar un error en su bil. Usted tiene derecho a no pagar los cargos en question mientras que se revise el error. Mientras se investiga el error no deberá haber actividad pare colectar estos cargos. Si después de la investi gación se determina que los cargo son legitimos

entonces si se puede proceder para colectar esta cantidad. El servicio local y de larga dis tancia no se le pueden desconectar par falta de que llamadas al 900 aun no son pagadas. Falta de pago en llamadas legitimas a los números 900 pueda resultar en el bloqueo involuntario al acceso a estos números. Se pueden bloquear servicios de 900 voluntariamente si usted avisa al inter cambio local.

Operator Assisted Dialing Collect or Person-to-Person calls, calls charged to another number

0+

or to a Calling Card, calls placed from coin phones or from hotel guest phones, or calls for which Time and Charges are request ed are Operator Assisted calls. Higher rates apply to station calls dialed by the operator, Collect calls, Person-to-Person calls, and calls billed to a Calling Card or to another number.

17

Long Distance

Person-To-Person, Collect, Calling Card, Third Number Billed and Time and Charges • To call within your area code dial 0 + Area Code + Telephone Number • To call outside your area code dial 0 + Area Code + Telephone Number touch 0 + Area Code + Telephone Number (wait for tone or tone and announcement) + Calling Card Number (may not be available in all areas) • From Dial phones dial 0 + Area Code + Telephone Number (give Operator your Calling Card Number) Toll Free Calls You can call free to telephone numbers which are preceded by Zenith, Enterprise or area code “800.” Dial the operator and ask for the Zenith or Enterprise number. Dial “800” num bers direct. A separate Centralized Information Center is maintained for the “800” area code numbers and may be reached by dialing as you would to any other Distant Information Center: dial 1, then the area code “800,” fol lowed by 555-1212. Calling Card Service • From Touch Calling phones

Person-To-Person Calls Place the call with the operator if you wish to talk to a particular person or extension. Charging starts when the conversation begins. Rates are highest for Operator Assisted

Person-to-Person calls. Conference Calls

You can talk with several people in different places at the same time. Tell the operator you wish to make a “conference” call. A special charge will be made for this type of call. Collect, Calling Card and Calls Charged to Another Number Call Collect if the person or firm you are call ing agrees to pay the charge. You can also bill calls to your Calling Card or to another number. Place these calls with the operator. Operator Assisted rates apply. Mobile-Air-Land-Marine Calls You can make calls to autos, trucks, trains, aircraft or boats equipped for telephone ser vice. Dial the operator and ask for the Mobile Service Operator or the Marine Operator unless you’ve been instructed otherwise.

18

Long Distance

International Calls Calls to most of the world’s telephones can be made from your phone. Rates and reduced rate periods on calls to other countries differ from those on calls to U.S. points. 0+

To place an International Call Direct, with the assistance of an operator: • Dial “01” • Dial the Country Code • Dial the City Code • Dial the Local Number Example: (01-12-345-678-9012)

To place an International Call Direct, without the assistance of an operator: • Dial “011” • Dial the Country Code • Dial the City Code • Dial the Local Number Example: (011-12-345-678-9012)

19

ZIP Codes

McCamey . . . . . . . . . . . . . . . . 79752 Ozona . . . . . . . . . . . . . . . . . . . 76943 Presidio. . . . . . . . . . . . . . . . . . 79845 Redford. . . . . . . . . . . . . . . . . . 79846 Sanderson. . . . . . . . . . . . . . . . 79848 Shafter. . . . . . . . . . . . . . . . . . . 79843 Sheffield ................. 79781 Terlingua. . . . . . . . . . . . . . . . . 79852 Terminal . . . . . . . . . . . . . . . . . 79706 Uvalde. . . . . . . . . . . . . . . . . . . 78802 Valentine. . . . . . . . . . . . . . . . . 79854 Van Horn. . . . . . . . . . . . . . . . . 79855

Alpine. . . . . . . . . . . . . . . . . . . . 79830 Big Bend N.P. . . . . . . . . . . . . 79834 Comstock. . . . . . . . . . . . . . . . 78837 Crane. . . . . . . . . . . . . . . . . . . . 79731 Del Rio. . . . . . . . . . . . . . . . . . . 78840 Dryden. . . . . . . . . . . . . . . . . . . 78851 Ft. Davis . . . . . . . . . . . . . . . . . 79734 Ft. Stockton . . . . . . . . . . . . . . 79735 Iraan. . . . . . . . . . . . . . . . . . . . . 79744 Langtry . . . . . . . . . . . . . . . . . . 78871 Marathon. . . . . . . . . . . . . . . . . 79842 Marfa. . . . . . . . . . . . . . . . . . . . 79843

20

Area Codes

PACIFIC TIME

CENTRAL TIME

EASTERN TIME

MOUNTAIN

Edmonton

250

UTC -8

587 780 825

604 778 236

BRITISH COLUMBIA

4

5

7

6

SASKATCHEWAN

Victoria

418 581

ONTARIO

UTC -6

705 249

403 587 825

UTC -7

UTC -5

807

564 360

8

306 639

ATLANTIC TIME

206

ALBERTA

MANITOBA

Seattle

253

564

UTC -4

U N I T E D S T A T E S O C A N A D A

425

506

360

Tacoma

NEW BRUNSWICK

QUEBEC

204 431

Winnipeg

Spokane

Olympia

Québec

509

F A M E R I C

Fredericton

WASHINGTON

819 873

A

503

Vancouver

207

MAINE

971

Portland

MONTANA

NOVA SCOTIA

NORTH DAKOTA

LAKE SUPERIOR

450, 579, 514, 438

Salem

406

701

Montréal

218

Helena

Augusta

MINNESOTA

Eugene

VERMONT

Ottawa

Bismarck

Montpelier

NEW HAMPSHIRE

906

541 458

802

OREGON

IDAHO

NEW YORK

857 617

603

Concord

LAKE HURON

WISCONSIN

518

315

SOUTH DAKOTA

763

508

320

Manchester

St Paul

715 534

838

Boise

Toronto

774

680

612

986 208

Boston

978

351

952

Syracuse

413

Minneapolis

781

339

LAKE ONTARIO

989

231

MA

Worcester

605

Albany

401

Pierre

MICHIGAN

Providence

Rochester

LAKE

586

274

920

203

860

810

585

Hartford

507

London

959

RI

MICHIGAN

Buffalo

607

475

NYC Boroughs

Grand Rapids

Flint

WYOMING

651

CT

917 718 212 929 646 917 332 212 347

845

New Haven

Madison

Sioux Falls

716

914

329

248

414

608

307

631

616

947

313

530/837

Erie

363 934

Paterson 973 862

Milwaukee

Detroit

Lansing

516

563

570

272

Windsor

262

PENNSYLVANIA

872 464 312 773

Ann Arbor

New York

IOWA

734

Newark

440

224 847

NEVADA

610

Rockford

269

848

Cleveland

551 201

517

707

814

LAKE ERIE

Allentown

Trenton

Manhattan

582

Philadelphia

779

Toledo

319

835

440

Cedar Rapids

234

712

Reno

630

Chicago

801

223

South Bend

732

484

Harrisburg

445 267 215

916

369

515

331

216

NEBRASKA

908

708

Philadelphia

260

878

567

Cheyenne

Akron

419

Salt Lake City

Gary

Carson City

574

402

815

510

609 640

NJ 856

717

412

330

641

Pittsburgh

OHIO

308

Fort Wayne

628

Omaha

301

Sacramento

Provo

925

775

219

Des Moines

309

724

240

415

341

531

302

385

Baltimore MARYLAND 667 443

Dover

861

Columbus

Peoria

San Francisco

INDIANA

279

614

Fort Collins

Oakland

DELAWARE

227

410

202

380

740 220

937

Lincoln

350

ILLINOIS

Annapolis

435

650

D.C.

765

317

WEST VIRGINIA

720

Dayton

771

408

703

UTAH

MISSOURI

463

Denver

209

571

ATLANTIC OCEAN

669

513

Indianapolis

970

983

217

447

816

Cincinnati

303

Springfield

681

Kansas City

660

326

Charleston

757

COLORADO

Richmond

Fresno

Colorado Springs

Topeka

785

831

314

304

812

930

283

540

Frankfort

559/357

913

804

730 618

Louisville

St Louis

Virginia Beach

CALIFORNIA

Norfolk Newport News

826

502

Pueblo

KANSAS

636

Lexington

434

757

557

Jefferson City

VIRGINIA

606

859

948

719

702

KENTUCKY

820

Las Vegas

Evansville

725

Bakersfield

316

276

620

Wichita

270

364

573

661

252

Greensboro

Durham

Henderson

336

743

417

Springfield

Raleigh

423

Winston-Salem

984

805

442

919

Clarksville

Knoxville

PACIFIC OCEAN

840

NORTH CAROLINA

760

Nashville

615

704

626

Santa Fe

OKLAHOMA

818 747

980

865

323 213

Tulsa

928

Charlotte

909

828

629

424 310

562

Los Angeles

TENNESSEE

ARIZONA

910

472

505

Chattanooga

ARKANSAS

405

918

580

731

901

931

951

Amarillo

479

539

864

Albuquerque

Memphis

Columbia

Escondido

657 714

572

949

Oklahoma City

843

501

623

839

480

706

854

Huntsville

San Diego

806

Phoenix

SOUTH CAROLINA

Little Rock

619

858

404 678 470

803

NEW MEXICO

Athens

602

Atlanta

Mesa

Tijuana

762

Birmingham

943

Augusta

Mexicali

770

662

938

Lubbock

659

575

870

205

Wichita Falls

706 762

256

MISSISSIPPI

940

Tucson

478

214

520

Columbus

Montgomery

972

903 430

Savannah

Fort Worth

817

Dallas

BAJA CALIFORNIA

Abilene

Shreveport

912

469

334

GEORGIA

682

El Paso

MEXICO

LOUISIANA

Jackson

ALABAMA

945

229

Ciudad Juárez

601

915

318

769

Waco

251

325

TEXAS

254

Jacksonville

SONORA

386

904

Mobile

Tallahassee

936

850

448

Baton Rouge

432

225

713

228

409

512

337

Hermosillo

Austin

Beaumont

Lafayette

HAWAII TIME

CHIHUAHUA

New Orleans

832

352

737

504

979

281

Orlando

Houston

830

985

727

346

726 210

San Antonio

Honolulu

689

BAJA CALIFORNIA SUR

321

407

Chihuahua

Tampa

808

GULF OF CALIFORNIA

2

St Petersburg Clearwater

772

813

UTC -10

561

863

941

Corpus Christi

FLORIDA

BAHAMAS

656

728

COAHUILA DE ZARAGOZA

361

ALASKA TIME

Laredo

Miami Fort Lauderdale

954 754

239

305

786 645

SINALOA

Nassau

956

NUEVO LEÓN

907

3

McAllen

GULF OF MEXICO

Brownsville

305 786

Culiacán

DURANGO

Saltillo

Matamoros

Anchorage

Monterrey

UTC -9

La Paz

Durango

TAMAULIPAS

ZACATECAS

La Habana

CUBA

Mazatlán

SAN LUIS POTOSÍ

Ciudad Victoria

Area Codes in Numerical Sequence (U.S. & Canada) 235 MO 236 BC 239 FL 240 MD 248 MI 249 ON 250 BC 251 AL 252 NC 253 WA 254 TX 256 AL 260 IN 262 WI 263 QC 267 PA 269 MI 270 KY 272 PA 274 WI 276 VA 279 CA 281 TX 283 OH 289 ON 301 MD 302 DE 303 CO 201 NJ 202 DC 203 CT 204 MB 205 AL 206 WA 207 ME 208 ID 209 CA 210 TX 212 NY 213 CA 214 TX 215 PA 216 OH 217 IL 218 MN 219 IN 220 OH 223 PA 224 IL 225 LA 226 ON 227 MD 228 MS 229 GA 231 MI 234 OH 304 WV 305 FL 306 SK 307 WY 308 NE 309 IL 310 CA 312 IL 313 MI 314 MO 315 NY 316 KS 317 IN 318 LA 319 IA 320 MN 321 FL 323 CA 324 FL 325 TX 326 OH 327 AR 329 NY 330 OH 331 IL 332 NY 334 AL 336 NC 337 LA 339 MA 341 CA 343 ON 346 TX 347 NY 350 CA 351 MA 352 FL 353 WI 354 QC 360 WA 361 TX 363 NY 364 KY 365 ON 367 QC 368 AB 369 CA 380 OH 382 ON 385 UT 386 FL 401 RI 402 NE 403 AB 404 GA 405 OK 406 MT 407 FL 408 CA 409 TX 410 MD 412 PA 413 MA 414 WI 415 CA 416 ON 417 MO 418 QC 419 OH 423 TN 424 CA 425 WA 428 NB 430 TX 431 MB 432 TX 434 VA 435 UT 436 OH 437 ON 438 QC 440 OH 442 CA 443 MD 445 PA 447 IL 448 FL 450 QC 458 OR 463 IN 464 IL 468 QC 469 TX 470 GA 472 NC 474 SK 475 CT 478 GA 479 AR 480 AZ 484 PA 501 AR 502 KY 503 OR 504 LA 505 NM 506 NB 507 MN 508 MA 509 WA 510 CA 512 TX 513 OH 514 QC 515 IA 516 NY 517 MI 518 NY 519 ON 520 AZ 530 CA 531 NE 534 WI 539 OK 540 VA 541 OR 548 ON 551 NJ 557 MO 559 CA 561 FL 562 CA 563 IA 564 WA 567 OH 570 PA 571 VA 572 OK 573 MO 574 IN

Caribbean & Other Islands 242 Bahamas 246 Barbados 264 Anguilla 268 Antigua/Barbuda 284 B.V.I. 340 U.S.V.I. 345 Cayman Islands

731 TN 732 NJ 734 MI 737 TX 740 OH 742 ON 743 NC 747 CA 753 ON 754 FL 757 VA 760 CA 762 GA 763 MN 765 IN 769 MS 770 GA 771 DC 772 FL 773 IL 774 MA 775 NV 778 BC 779 IL 780 AB 781 MA 782 NS 785 KS

786 FL 801 UT 802 VT 803 SC 804 VA 805 CA 806 TX 807 ON 808 HI 810 MI 812 IN 813 FL 814 PA 815 IL 816 MO 817 TX 818 CA 819 QC 820 CA 821 SC 825 AB 826 VA 828 NC 830 TX 831 CA 832 TX 835 PA 838 NY

839 SC 840 CA 843 SC 845 NY 847 IL 848 NJ 850 FL 854 SC 856 NJ 857 MA 858 CA 859 KY 860 CT 861 IL 862 NJ 863 FL 864 SC 865 TN 867 YT 870 AR 872 IL 873 QC 878 PA 901 TN 902 NS 903 TX 904 FL 905 ON

906 MI 907 AK 908 NJ 909 CA 910 NC 912 GA 913 KS 914 NY 915 TX 916 CA 917 NY 918 OK 919 NC 920 WI 924 MN 925 CA 928 AZ 929 NY 930 IN 931 TN 934 NY 936 TX 937 OH 938 AL 940 TX 941 FL 943 GA 945 TX

623 AZ 624 NY 626 CA 628 CA 629 TN 630 IL 631 NY 636 MO 639 SK 640 NJ 641 IA 645 FL 646 NY 647 ON 650 CA 651 MN 656 FL 657 CA 659 AL 660 MO 661 CA 662 MS 667 MD 669 CA 672 BC 678 GA 680 NY 681 WV

947 MI 948 VA 949 CA 951 CA 952 MN 954 FL 956 TX 959 CT 970 CO 971 OR 972 TX 973 NJ 975 MO 978 MA 979 TX 980 NC 984 NC 985 LA 986 ID 989 MI

682 TX 683 ON 686 VA 689 FL 701 ND 702 NV 703 VA 704 NC 705 ON 706 GA 707 CA 708 IL 709 NL 712 IA 713 TX 714 CA 715 WI 716 NY 717 PA 718 NY 719 CO 720 CO 724 PA 725 NV 726 TX 727 FL 728 FL 730 IL

575 NM 579 QC 580 OK 581 QC 582 PA 584 MB 585 NY 586 MI 587 AB 601 MS 602 AZ 603 NH 604 BC 605 SD 606 KY 607 NY 608 WI 609 NJ 610 PA 612 MN 613 ON 614 OH 615 TN 616 MI 617 MA 618 IL 619 CA 620 KS

441 Bermuda 473 Grenada 649 Turks & Caicos 658 Jamaica 664 Montserrat 670 C.N.M.I. 671 Guam 684 American Samoa 721 Sint Maarten 758 St. Lucia 767 Dominica 784 St.Vincent 787/939 Puerto Rico 809/829/849 Dom. Rep. 868 Trinidad & Tobago 869 St. Kitts & Nevis 876 Jamaica

21

International Codes

Numbers beside countries are “Country Codes.” Numbers beside cities are “City Codes.” For all other international points not listed in this section, dial “00” and tell the Operator the country you are calling.

Afghanistan . . . . . . . . .93

Finland . . . . . . . . . . . . .358 Helsinki. . . . . . . . . . . . . . .9 Turku . . . . . . . . . . . . . . . .2 France . . . . . . . . . . . . . .33 Paris. . . . . . . . . . . . . . . . .1 Southeast. . . . . . . . . . . . .4 Southwest . . . . . . . . . . . .5

India . . . . . . . . . . . . . . . .91 Kolkatta . . . . . . . . . . . . .33 Mumbai . . . . . . . . . . . . .22 New Delhi. . . . . . . . . . . .11

Rio de Janeiro . . . . . . . .21 Sao Paulo. . . . . . . . . . . .11

American Samoa . *1-684

Cambodia . . . . . . . . . .855 Phnom Penh . . . . . . . . .23

Andorra . . . . . . . . . . . *376

Indonesia . . . . . . . . . . .62 Jakarta. . . . . . . . . . . . . .21

Argentina . . . . . . . . . . .54 Buenos Aires . . . . . . . . .11

Chile . . . . . . . . . . . . . . . .56 Santiago. . . . . . . . . . . . . .2 Valparaiso . . . . . . . . . . .32 China . . . . . . . . . . . . . . .86 Beijing (Peking) . . . . . . .10 Shanghai . . . . . . . . . . . .21 Colombia . . . . . . . . . . . .57 Bogota . . . . . . . . . . . . . . .1 Cartagena . . . . . . . . . . . .5

Iran . . . . . . . . . . . . . . . . .98 Tehran . . . . . . . . . . . . . .21

Armenia . . . . . . . . . . . .374 Ashtarak. . . . . . . . . . . . .32 Yerevan . . . . . . . . . . . . .10 Australia . . . . . . . . . . . .61 Davis . . . . . . . . . . . . . . .10 North East Region. . . . . .7 South East Region. . . . . .3 Austria . . . . . . . . . . . . . .43 Innsbruck. . . . . . . . . . .512 Vienna . . . . . . . . . . . . . . .1

French Polynesia . . . *689

Gabon . . . . . . . . . . . . .241

Iraq . . . . . . . . . . . . . . . .964 Baghdad . . . . . . . . . . . . .1

Gambia . . . . . . . . . . . .220

Ireland . . . . . . . . . . . . .353 Dublin. . . . . . . . . . . . . . . .1 Galway. . . . . . . . . . . . . .91 Israel . . . . . . . . . . . . . .972 Haifa. . . . . . . . . . . . . . . . .4 Jerusalem. . . . . . . . . . . . .2 Tel Aviv. . . . . . . . . . . . . . .3 Italy ................39 Bologna . . . . . . . . . . . . .51 Florence. . . . . . . . . . . . .55 Naples . . . . . . . . . . . . . .81 Rome . . . . . . . . . . . . . . . .6 Venice . . . . . . . . . . . . . .41

Germany . . . . . . . . . . . .49 Berlin . . . . . . . . . . . . . . .30 Bonn. . . . . . . . . . . . . . .228 Dresden . . . . . . . . . . . .351 Frankfurt. . . . . . . . . . . . .69 Hamburg . . . . . . . . . . . .40 Leipzig . . . . . . . . . . . . .341 Munich. . . . . . . . . . . . . .89

Costa Rica . . . . . . . . *506

Croatia . . . . . . . . . . . . .385 Zagreb . . . . . . . . . . . . . . .1

Bahrain . . . . . . . . . . . *973

Cyprus . . . . . . . . . . . . .357 Nicosia. . . . . . . . . . . . . .22

Belgium . . . . . . . . . . . . .32 Antwerp . . . . . . . . . . . . . .3 Brussels. . . . . . . . . . . . . .2

Greece . . . . . . . . . . . . . .30 Athens . . . . . . . . . . . . . .21

Czech Republic . . . . .420 Brno . . . . . . . . . . . . . . . .54 Prague . . . . . . . . . . . . . . .3

Guatemala . . . . . . . . .502 Jarry. . . . . . . . . . . . . . . .26

Belize . . . . . . . . . . . . . .501 Punta Gorda . . . . . . . . . .7

Denmark . . . . . . . . . . . *45

Guyana . . . . . . . . . . . . 592 New Amsterdam . . . . .333

Ivory Coast . . . . . . . . .225

Bolivia . . . . . . . . . . . . .591 La Paz . . . . . . . . . . . . . . .2

Ecuador . . . . . . . . . . . .593 Azuay. . . . . . . . . . . . . . . .7 Los Rios. . . . . . . . . . . . . .5 Quito. . . . . . . . . . . . . . . . .2 Egypt . . . . . . . . . . . . . . .20 Alexandria . . . . . . . . . . . .3 Cairo. . . . . . . . . . . . . . . . .2

Japan . . . . . . . . . . . . . . .81 Tokyo. . . . . . . . . . . . . . . .3 Yokohama . . . . . . . . . . .45

Haiti . . . . . . . . . . . . . . .509 Comcel. . . . . . . . . . . . .420 Haitel . . . . . . . . . . . . . .510

Bosnia and Herzegovina . . . . . . . .387 Sarajevo. . . . . . . . . . . . .57

Kenya . . . . . . . . . . . . . .254 Nairobi . . . . . . . . . . . . . .20

Honduras . . . . . . . . . .504

Brazil . . . . . . . . . . . . . . .55 Brasilia . . . . . . . . . . . . . .61

Hong Kong . . . . . . . . .852

Kuwait . . . . . . . . . . . . .965 Jahra . . . . . . . . . . . . . .477

El Salvador . . . . . . . . .503 Metropolitan Area . . . . . .2

Hungary . . . . . . . . . . . . .36 Budapest . . . . . . . . . . . . .1

Liberia . . . . . . . . . . . . *231

Fiji . . . . . . . . . . . . . . . . .679 Suva. . . . . . . . . . . . . . . .32

Iceland . . . . . . . . . . . . .354 Reykjavik . . . . . . . . . . . . .5

Libya . . . . . . . . . . . . . . 218 Tripoli . . . . . . . . . . . . . . .21

22