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GENERAL INFORMATION Customer Billing Rights 900-Number Calls Under the Federal Telephone Disclosure and Dispute Resolution Act, you have the following rights: You can request blocking of 900 calls from your phone. However, you need to check with your local telephone company to determine whether a fee will be charged for this service. You will have 60 days after receiving a bill to dispute 900 pay-per-call errors. While the errors are in review, you have the right to withhold payment for the disputed charges and no collection activity will be brought against you for those charges. If the charges are found to be legitimate, the long distance carrier or information provider may start a collection process against your account immediately. Your local and/or long distance service cannot be disconnected if you fail to pay your 900 charges. If you do not pay 900 charges, the carrier has the right to block your 900 access. You should not be billed for pay-per-call services that do not comply with federal laws and regulations. Do Not Call Registry People who want to avoid telemarketers can join the National Do Not Call Registry, a service launched by the Federal Trade Commission intended to block most phone sales pitches. Consumers can register by going online at www.donotcall.gov or by calling 888-382-1222 from the telephone with the number you would like to register. If you register online, you will receive an email from donotcall.gov as part of the confirmation process. You will need to click on the link in this email within 72 hours after you receive it. If you don’t click on the link in the email, the number you tried to register will not be added to the directory. The law requires telemarketers to search the registry every three months and avoid calling any phone numbers that are on the registry. Your number will stay in the registry until it is disconnected, or until you delete it from the registry. Understand that some calls are not covered. Once your number has been on the registry for three months, most telemarketing calls will stop. However, you still may get: Calls from—or on behalf of —political organizations, charities and telephone surveys. Calls from companies with which you have an existing business relationship. A company may call you for 18 months after you make a purchase or three months after you submit an inquiry or application.

Calls from companies you’ve given permission to call. The FTC works for the consumer to prevent fraudulent, deceptive and unfair business practices in the marketplace and to provide infor- mation to help consumers spot, stop and avoid them.

To file a complaint or to get free information on consumer issues: Log on

www.ftc.gov Call toll-free

1-877-FTC-HELP (1-877-382-4357) TTY 1-866-653-4261

Call Miss Utility Before You Dig 800-552-7001 or 811

Normal Operating Hours M – F: 7 a.m. – 5 p.m. Call at least 48 hours in advance, excluding weekends and holidays After Hours

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Call Miss Utility: 1-800-552-7001

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(Emergency locates only) M – F: 5 p.m. – 7 a.m. Sat, Sun and holidays: 24-hr

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Miss Utility is the free “one call” Virginia information exchange center for excavators, contractors and property owners planning any kind of excavation or digging. The Miss Utility center notifies participating utilities of the upcoming excavation work so they can locate and mark their underground facilities in advance to prevent possible damage to underground utility lines, injury, property damage and service outages. The only operation performed by the Miss Utility service itself is the taking of information from the caller and referring that information to all of the affected utility companies involved. Wait 48 hours (two working days) beginning at 7 a.m. on the next business day after the call is made to give the utilities two full working days to locate and mark the underground lines. If you provide an email address or fax number when you call, the Positive Response System will send you a notice when all utilities have responded to confirm that marking is complete. You can also call 800-552-3120 to check the Positive Response System by telephone. Once you receive confirmation that marking is complete, you may begin excavation. For more information, visit the Miss Utility website at missutilityofvirginia.com

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