Cima, CA-2020

2020 Directory

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Emergency Calls

911 TDD/TTY Emergency Calls: . . . . . . . . . . . Press the space bar until someone answers. 911

Dial 9-1-1

Poison Control Emergency and Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 800-222-1222

IN AN EMERGENCY THE FASTEST WAY TO GET HELP IS TO DIAL 9-1-1 EN CASO DE EMERGENCIA PARA RECIBIR ASISTENCIA MARQUE 9-1-1

NOTICE!

NOTICE! DIALING 9-1-1 and Your Privacy

¡Aviso! Llamada 9-1-1 y su asunto privado

When reporting an emergency by dialing 9-1-1, your number (including a non-published number) and address may be automatically displayed on a viewing screen, regardless of whether you have Caller ID Blocking. This information enables the emergency agency to quickly locate you if the call is interrupted. If you do not wish to have your telephone number and address displayed, use the appropriate 7-digit emergency number. However, be aware that if you do, your number may be revealed to the emergency agency. To avoid this you need to have Caller ID “Complete Blocking” or press *67 to block transmission of your number.

Cuando usted reporta una emergencia marcando el 9-1-1, su número (incluyendo número no-publicado) y domicílio puede ser automaticamente manifestadoen un pantalla de televisor, aunque usted tenga Caller ID Blocking (bloqueo de su número). Esta información asiste a la agencia de emergencia para que rapidamente lo localize si su llamada es interrumpida. Si usted no desea que su número y domicílio sean manifestados entonces marque los 7 números necesários de emergencia. Para evitar esto usted necesita tener Caller ID “Bloqueo Completo” o marque *67 para bloquear la transmisión de su número.

1

Emergency & Non-Emergency Numbers

Write in YOUR local numbers here: Doctor: __________________________________________

Hospital: ______________________________________

Pharmacy: _______________________________________

Veterinarian: ___________________________________

Emergency Contact: _______________________________________________________________________________ (Family or Friend) California Poison Control System. . . . . . . . . . . . . . . .1-800-222-1222 website: https://calpoison.org For Non-Emergency Calls: San Bernardino County Sheriff (Barstow Station Dispatch): . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 760-956-5001 California Highway Patrol (CHP) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 760-255-5900 (Barstow Dispatch) Caltrans: (Road conditions): . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-800-427-7623 Website: https://roads.dot.ca.gov Caltrans QuickMap. Access real-time traffic information here: http://quickmap.dot.ca.gov Crisis Intervention Agencies American Red Cross (Desert to the Sea Region) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 909-888-1481 Chapter Serving San Bernardino County 10600 Trademark Parkway, Ste 406 Rancho Cucamonga, CA 91730 Website: https://www.redcross.org National Center for Missing and Exploited Children (NCMEC). . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-800-843-5678 (24-Hour Hotline) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-800-THE-LOST Website: http://www.missingkids.com CDC – National Center for HIV/AIDS, Viral Hepatitis, STD and TB Prevention 1-800-CDC-INFO or 1-800-232-4636 • 24 Hours a Day / 365 Days a Year (TTY for Deaf Callers and Hard of Hearing Callers) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-888-232-6348

Website: https://www.cdc.gov/nchhstp/ Office for Victims of Crime Resource Center

English/Spanish. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-800-851-3420 (TTY for hearing impaired) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-301-240-6310

Providing Community Referrals for Victims of Crime Website: https://www.ovc.gov/resourcecenter/ OR dial 911 when true emergency assistance is needed

All information is current at the time of publication. Ponderosa does not recommend or provide referral to any given agency or organization but offers this as a public service only.

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Table of Contents

Information Pages. . . . . . . . . . . . 1-40 Emergency & Non-Emergency Numbers . . . 1-2 Table Of Contents . . . . . . . . . . . . . . . . . . . . . . .3 Information, Assistance & Referral Numbers . . . . . . . . . . . . . . . . . . .4 How To Reach Us . . . . . . . . . . . . . . . . . . . . . . 5 Ponderosa Company Information To Establish New Service/Make Changes To Existing Account Consumer Rights Information . . . . . . . . . . . . . .6 Post-Disaster Consumer Protection Measures . . . . . . . . . . . . . . . 7-12 California LifeLine Program. . . . . . . . . . . . 13-15 Helpful Information . . . . . . . . . . . . . . . . . . 16-20 Monthly Rates For Basic Services To Establish Service

Products & Services Pages . . . 41-52 Products & Values for 2020 Using Your Services: Call Waiting Call Forwarding Three-Way Calling Anonymous Call Rejection Call Return Automatic Redial Priority Ringing

Selective Call Acceptance Selective Call Forwarding Selective Call Rejection Caller ID Centrex Anonymous Call Rejection Automatic Call Return

Number Changes Bills For Service Attachments To Directories & Telephones Recording Conversations Unlawful Wiretapping Public Telephones Rules, Regulations & Tariffs Helpful Information For Understanding Your Monthly Telephone Bill Description Of Taxes and Surcharges On Your Ponderosa Telephone Bill

Automatic Redial Call Forwarding Busy Call Forwarding Delayed Call Forwarding Remote Access to Call Forwarding Selective Call Forwarding Call Waiting Caller ID and Calling Name ID Call Trace Priority Ringing Caller ID Complete Blocking and Selective Blocking

California Relay Service . . . . . . . . . . . . . . 21-22 Notice To Subscribers. . . . . . . . . . . . . . . . . . .23 Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24 Repair Service/Network Interface . . . . . . . . . .25 Three Convenient Ways To Pay Your Bill . . . .26 Call Before You Dig! Cable Locating . . . . . . .27 Important information On 9-1-1 & 6-1-1 Dialing . . . . . . . . . . . . . . . . .28 Long Distance Calling . . . . . . . . . . . . . . . .29-30 Ponderosa Long Distance. . . . . . . . . . . . . . . .30 California Cities - Area Codes. . . . . . . . . . 31-33 Area Codes & Time Zones . . . . . . . . . . . . . . .34 Some Area Codes Listed By State . . . . . . 35-37 International Calling. . . . . . . . . . . . . . . . . . 38-39 Ponderosa’s Mission Statement . . . . . . . . . . .40

Selective Call Acceptance Selective Call Rejection Speed Calling 8 and Speed Calling 30 Warm Line Three-Way Calling Community Pages . . . . . . . . . . . 53-56 Ponderosa Telephone, Celebrating Our Heritage . . . . . . . . . . . . . .53 Exploring The Mojave National Preserve . . . .54 National Do Not Call Registry . . . . . . . . . . . . .55 Calendar 2020-2021 . . . . . . . . . . . . . . . . . . . .56

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Information, Assistance & Referral Numbers

The listings below are just a sampling of available services. They are being provided for general information purposes and as a helpful reference guide. Please consult Directory Assistance if the agency you are seeking does not appear below. Attorney General

(State of California) . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-800-952-5225 TTY/TDD (English) . . . . . . . . . . . . . . . . . . . Dial 711 or 1-800-735-2929 TTY/TDD (Spanish) . . . . . . . . . . . . . . . . . . Dial 711 or 1-800-855-3000 Website:. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . https://oag.ca.gov Do Not Call Registry Register online: . . . . . . . . . . . . . . . . . . . . . https://www.donotcall.gov Call Toll Free . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-888-382-1222 Hearing Impaired (TTY) . . . . . . . . . . . . . . . . . . . . . . . . 1-866-290-4236 Bureau of Automotive Repair, Dept. of Consumer Affairs. . . . . . . . . . . . . . . . . . . . . . . . . 1-800-952-5210 Website:. . . . . . . . . . . . . . . . . . . . . . . . . . . . . https://www.bar.ca.gov California Dept. of Insurance, Consumer Hotline . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-800-927-4357 TTY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-800-482-4833 Medical Board of California. . . . . . . . . . . . . . . . . . . . . . . . 1-800-633-2322 *Social Security Administration (National Number) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-800-772-1213 TTY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-800-325-0778 *Supplemental Security Income (SSI) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-800-772-1213 TTY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-800-325-0778 Website:. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . *https://www.ssa.gov/ California Public Utilities Commission 505 Van Ness Ave., San Francisco 94102

Utilities - Inquiries & Complaints - Electric - Gas - Water - Telephone. . . . . . . . . . . . . . . . . . . 1-800-649-7570 TTY For Speech & Hearing Impaired . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-800-735-2929 Website: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . http://www.cpuc.ca.gov/contactus All information is current at the time of publication. Please contact the organization or governmental agency for further information. Ponderosa does not recommend or provide referrals but offers this as a public service only.

Your Community Your Local ZIP Codes Calling Area Cima 760-928 92323 Gold Valley 760-928 Ivanpah 760-928 Lanfair Valley 760-928 Pinto Valley 760-928 Round Valley 760-928 93514 Local Calls Local calls need to be dialed using the area code and the telephone number.

Surrounding Area Zip Codes

Your Community

ZIP Codes

Baker

92309, 92364

Barstow

92310 92311 92312 92332 92364

Essex Nipton

Las Vegas

89044, 89054, 89101-89139 89140-89157, 89158-89166

89169-89170, 89173 89177-89180, 89183 89185, 89191, 89193 89195, 89199

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How to Reach Us

Company Information General Company Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-800-682-1878 By Internet – send comments or questions to: . . . . . . . . . . . . . . . . . . . . . customercare@goponderosa.com Visit our website for information at . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . www.goponderosa.com Payment Mailing Address: (Payment Only) Payment online Ponderosa http://www.goponderosa.com/billing.html PO Box 159 O’Neals, CA 93645 Mailing Address: (Business correspondence other than payment) Ponderosa PO Box 21 O’Neals, CA 93645 NOW ACCEPTING VISA, MASTERCARD, AUTOMATIC BANK DRAFT, CHECK. To Establish New Service and to Make Changes to Your Existing Account Contact your Customer Care Center: Residence & Business Orders & Billing Inquiries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-800-682-1878 Engineering Department . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-800-682-1878 Repair Service From Within our Area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1-1 From Outside the Area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-800-682-1878 Time of Day . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .928-3396 Telecommunications Relay Service (TRS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-1-1 Directory Assistance For Numbers Within Your Local Calling Area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1-1 For Numbers Outside Your Local Calling Area . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 + Area Code + 555-1212 * 800 Directory Assistance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 + 800 + 555-1212 Cable Locating Service Call Before You Dig! . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-1-1 * These calls are handled by your Long Distance Carrier. If you don’t want to receive phone books in the future, call us to OPT OUT: 1-800-682-1878

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Consumer Rights Information

Statement of Non-Discrimination Ponderosa is the recipient of Federal financial assistance from the Rural Utilities Service, an agency of the U.S. Dept. of Agriculture, and is subject to the provisions of Title VI of the Civil Rights Act of 1964, as amended, Section 504 of the Rehabilitation Act of 1973, as amended, the Age Discrimination Act of 1975, as amended, the Americans with Disabilities Act-92, and the rules and regulations of the U.S. Dept. of Agriculture which provide that no person in the United States on the basis of race, religion, sex, color, national origin, age, or disability, shall be excluded from participation in, admissions or access to, denied the benefits of, or otherwise be subjected to discrimination under any of this organization’s programs or activities. The person responsible for coordination of this organization’s nondiscrimination compliance efforts is Jody Mills, Human Resources Manager. Any individual, or specific class of individuals, who feels that this organization has subjected them to discrimination may obtain further information about the statutes and regulations listed above from and/or file a written complaint with this organization; or to the Secretary, U.S. Dept. of Agriculture, Washington, DC 20250; or the Administrator, Rural Utilities Service, Washington, DC 20250. Complaints must be filed after the alleged discrimination. Confidentiality will be maintained to the extent possible. Customer Rights California State Attorney General’s Office Public Inquiry Unit: Telephone: . . . . . . . . . . . . . . . . . . . . 1-800-952-5225 TTY/TDD (English) . . . . . . . . . .711 or 1-800-735-2929 TTY/TDD (Spanish) . . . . . . . . .711 or 1-800-855-3000 Internet address: . . . . . . . . . . . . . . https://oag.ca.gov

California Identity Theft Registry The California Identity Theft Registry is available to help victims of identity theft who are wrongly linked to crimes. The registry provides a centralized place that can be checked by police and other authorized persons to confirm that you are not wanted by law enforcement and that a mistaken criminal history was created in your name. Identity Theft Hotline: . . . . . . . . . . . . 1-888-880-0240 To Register:. . . . . . . . . . . https://oag.ca.gov/idtheft The Federal Trade Commission (FTC): Telephone: . . . . . . . . . . . . . . . . . . . . 1-877-382-4357 Internet address: . . . . https://www.ftc.gov/contact National Consumers League’s Fraud Center (NCL): This is a private, non-profit organization that operates a consumer hotline to provide services and assistance in filing telemarketing complaints. NCL also forwards appropriate complaints to the Federal Trade Commission for entry into its telemarketing fraud database. Telephone: . . . . . . . . . . . . . . . . . . . . 1-202-835-3323 Internet address: . . . . . . . . . . https://www.fraud.org Federal Communications Commission (FCC): Federal Trade Commission 600 Pennsylvania Ave., NW Washington, DC 20580

Federal Communications Commission Consumer Inquiries & Complaints Div. 445 12th St. SW Washington, DC 20554

Telephone: . . . . . . . . . . . . . . . . . . . . 1-888-225-5322 TTY . . . . . . . . . . . . . . . . . . . . . . . . . . 1-888-835-5322 Internet address: . https://www.fcc.gov/about/contact

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Post-Disaster Consumer Protection Measures

Post-Disaster Consumer Protection Measures For Wireline Communications Customers in California

In the event the Governor of California or the President of the United States declares a state of emergency in your area that results in the loss or disruption of landline telephone service 1 or in the degradation of the quality of landline telephone service, 2 landline telephone providers shall provide the following protections to their residential and small business (5 lines or less) customers for a duration of at least 12 months from the date of the state of emergency declaration or as appropriately determined by the California Office of Emergency Services: 1. Waiver of one-time activation fee for establishing remote call forwarding, remote access to call forwarding, call forwarding features, and messaging services; 2. Waiver of the monthly rate for one month for remote call forwarding, remote access to call forwarding, call forwarding, call forwarding features, and messaging services; 3. Waiver of the service charge for installation of service at the temporary or new permanent location of the customer and again when the customer moves back to the premises; 4. Waiver of the fee for one jack and associated wiring at the temporary location regardless of whether the customer has an Inside Wire Plan; 5. Waiver of the fee for up to five free jacks and associated wiring for Inside Wiring Plan customer upon their return to their permanent location; and 1 “Disruption” is the (1) loss of dial tone; (2) no connection or otherwise non-functioning service; or (3) circumstances in which the caller cannot make or receive a voice call because the disaster has rendered the service nonfunctional and so, the caller is unable to make a 9-1-1 call.

6. Waiver of the fee for one jack and associated wiring for non-Plan customers upon their return to their permanent location.

For more information, please contact Ponderosa Customer Care at 1-800-682-1878 or visit our website: www.goponderosa.com

2 “Degradation” occurs in situations where service is not completely out, but callers still encounter poor service quality, including, but not limited to, static, failure to connect, a fast busy signal, and/or dropped calls, including 9-1-1 calls.

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Post-Disaster Consumer Protection Measures (Spanish)

Medidas de protección al consumidor después de un desastre para clientes de comunicaciones de telefonía fija en California

En caso de que el Gobernador de California o el Presidente de los Estados Unidos declaren un estado de emergencia en su área que resulte en la pérdida o interrupción del servicio de telefonía fija 1 o en la degradación de la calidad del servicio de telefonía fija, 2 los proveedores de telefonía fija proporcionarán las siguientes protecciones a sus clientes residenciales y de la pequeña empresa (5 líneas o menos) durante un período de al menos 12 meses a partir de la fecha de la declaración del estado de emergencia o según lo determine debidamente la Oficina de Servicios de Emergencia de California: 1. Exención de la tarifa de activación única para establecer el desvío remoto de llamadas, el acceso remoto al desvío de llamadas, las funciones de desvío de llamadas y los servicios de mensajería; 2. Exención de la tarifa mensual durante un mes para el desvío remoto de llamadas, el acceso remoto al desvío de llamadas, el desvío de llamadas, las funciones de desvío de llamadas y los servicios de mensajería; 3. Exención del cargo por servicio por la instalación del servicio en la ubicación temporal o nueva permanente del cliente y nuevamente cuando el cliente regrese a las instalaciones; 4. Exención del cargo de un enchufe y del cableado asociado en la ubicación temporal, independientemente de si el cliente tiene un Plan de Cableado Interior; 1 “Interrupción” es la (1) pérdida de tono de marcado; (2) falta de conexión o servicio que no funciona; o (3) circunstancias en las que la persona que llama no puede hacer ni recibir una llamada de voz porque el desastre ha dejado el servicio sin funcionar y, por lo tanto, la persona que llama no puede hacer una llamada al 9-1-1.

5. Exención del cargo de hasta cinco enchufes y del cableado asociado para el cliente del Plan de Cableado Interior al regresar a su ubicación permanente; y 6. Exención del cargo de un enchufe y del cableado asociado para clientes que no pertenecen al Plan al regresar a su ubicación permanente.

Para obtener más información, comuníquese con su proveedor de servicios.

2 La “degradación” ocurre en situaciones en las que el servicio no está totalmente sin funcionar, pero las personas que llaman experimentan una calidad de servicio deficiente, que incluye, entre otras cosas, estática, falla de conexión, una señal rápida de ocupado y/o llamadas que se desconectan, incluyendo llamadas al 9-1-1.

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Post-Disaster Consumer Protection Measures (Tagalog)

Mga Hakbang sa Pagprotekta sa Consumer Pagkatapos ng Isang Sakuna Para sa mga Wireline Communications Customer sa California

Kung sakaling magdeklara ang Gobernador ng California o ang Presidente ng Estados Unidos ng state of emergency sa inyong pamayanan na magreresulta sa pagkawala ng o pagkagambala sa inyong landline telephone service 1 o sa pagsama sa kalidad ng inyong landline telephone service, 2 ibibigay ng mga landline telephone provider ang mga sumusunod na proteksiyon sa kanilang residential at small business (hanggang sa limang linya) customer para sa panahon na hindi kukulang sa 12 buwan mula sa petsa ng deklarasyon ng state of emergency o gaya ng angkop na natiyak ng California Office of Emergency Services: 1. Pagpapaubaya ng one-time activation fee para sa pagumpisa ng remote call forwarding, remote access to call forwarding, mga call forwarding feature, at mga messaging service; 2. Pagpapaubaya ng buwanang singil para sa remote call forwarding, remote access to call forwarding, call forwarding, mga call forwarding feature, at mga messaging service; 3. Pagpapaubaya ng service charge para sa pag- instala ng serbisyo sa pansamantala o permanenteng lugar ng customer at muli kapag bumalik ang customer sa bahay o lugar ng kanyang negosyo; 4. Pagpapaubaya ng bayad para sa isang jack at kaugnay na kawad sa pansamantalang lugar mayroonmang InsideWire Plan ang customer o hindi; 1 “Disruption” (“Pagkagambala”) ay ang (1) pagkawala ng dial tone; (2) pagkawala ng koneksiyon o pagkawala ng serbisyo sa ibang paraan; o (3) mga kalagayan kung saan hindi nakakagawa o nakakatanggap ng tawag dahil ginambala ng sakuna ang serbisyo at dahil dito hindi maaaring gumawa ang customer ng 9-1-1 na tawag.

5. Pagpapaubaya ng bayad para sa hanggang sa limang libreng jack at kaugnay ng kawad para sa customer na may Inside Wiring Plan kapag makabalik siya sa permanenteng lugar; at 6. Pagpapaubaya ng bayad para sa isang jack at kaugnay ngkawadpara samga customer nawalang Plano kapag makabalik sa permanenteng lugar.

Upang makakuha ng karagdagang impormasyon, mangyaring kontakin ang inyong service provider.

2 Nangyayari ang “Degradation” (“Marawal na Kalagayan”) sa mga situwasyon kung saan hindi lubos na nawala ang serbisyo, subalit masama pa rin ang kalidad ng serbisyo. Nakararanas ang customer ng static, hindi nakakagawa ng koneksiyon, nagkakaroon ng mabilis na busy signal at/o hindi nabubuo ang tawag, kabilang ang mga tawag sa 9-1-1, at iba pa.

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Post-Disaster Consumer Protection Measures (Vietnamese)

Các Biện Pháp Bảo Vệ Người Tiêu Dùng Sau Thảm Họa Dành Cho Khách Hàng Truyền Thông Hữu Tuyến ở California

Trong trường hợp Thống đốc California hoặc Tổng thống Hoa Kỳ tuyên bố tình trạng khẩn cấp trong khu vực của bạn dẫn đến việc mất hoặc gián đoạn dịch vụ điện thoại cố định 1 hoặc làm suy giảm chất lượng dịch vụ điện thoại cố định, 2 các nhà cung cấp điện thoại cố định sẽ cung cấp các biện pháp bảo vệ sau cho khách hàng dân cư và doanh nghiệp nhỏ của họ (5 đường dây trở xuống) trong thời gian ít nhất 12 tháng kể từ ngày tuyên bố tình trạng khẩn cấp hoặc được Văn Phòng Dịch Vụ Khẩn Cấp California xác định một cách thích hợp: 1. Miễn phí kích hoạt một lần để thiết lập dịch vụ chuyển tiếp cuộc gọi từ xa, truy cập từ xa để chuyển tiếp cuộc gọi, tính năng chuyển tiếp cuộc gọi và dịch vụ nhắn tin; 2. Miễn trả tiền hàng tháng trong một tháng để chuyển tiếp cuộc gọi từ xa, truy cập từ xa để chuyển tiếp cuộc gọi, chuyển tiếp cuộc gọi, tính năng chuyển tiếp cuộc gọi và dịch vụ nhắn tin; 3. Miễn phí dịch vụ cho việc cài đặt dịch vụ tại vị trí cố định tạm thời hoặc mới của khách hàng và một lần nữa khi khách hàng di chuyển trở lại cơ sở; 4. Miễn phí chomột giắc cắm và việc đi dây điện có liên quan tại địa điểm tạm thời bất kể việc khách hàng có Kế hoạch Đi dây Bên trong hay không; 5. Miễn lệ phí cho tối đa nămgiắc cắmmiễn phí và việc đi dây điện có liên quan cho khách hàng có Kế hoạch Đi dây Bên trong khi họ trở về vị trí cố định của họ; và 1 “Sự gián đoạn” là (1) mất âm hiệu quay số; (2) không có kết nối hoặc mặt khác dịch vụ không hoạt động; hoặc (3) các trường hợp mà người gọi không thể thực hiện hoặc nhận cuộc gọi qua điện thoại vì thảm họa đã khiến dịch vụ không hoạt động và do đó, người gọi không thể thực hiện được cuộc gọi 9-1-1.

6. Miễn phí chomột giắc cắm và việc đi dây điện có liên quan cho các khách hàng không có kế hoạch khi họ trở lại vị trí cố định của họ.

Để biết thêm thông tin, xin vui lòng liên hệ với nhà cung cấp dịch vụ của bạn.

2 “Sự suy giảm” xảy ra trong các tình huống mà dịch vụ chưa hoàn toàn mất hẳn, nhưng người gọi vẫn gặp phải trường hợp chất lượng dịch vụ kém, bao gồm, nhưng không giới hạn đến việc, bị nhiễu, không kết nối, tín hiệu nhanh báo bận và/hoặc cuộc gọi bị ngắt giữa chừng, kể cả các cuộc gọi 9-1-1.

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Post-Disaster Consumer Protection Measures (Mandarin)

针对加州有线通信用户的灾后消费者保护措施

如果加州州长或美国总统宣布您所在地区处于紧急状 态，导致固定电话服务的失去或中断 1 ，或者固定电话 服务质量下降， 2 则固定电话提供商应为其住宅和小企 业用户（5个电话线或以下）提供以下保护，保护期限 为自宣布紧急状态之日起至少12月，或由加州紧急服务 办公室（California Office of Emergency Services） 决定的适当期限： 1. 免去开通远程呼叫转移、远程访问呼叫转移、呼叫 转移功能和讯息服务的一次性激活费用； 2. 免去远程呼叫转移、远程访问呼叫转移、呼叫转 移、呼叫转移功能和讯息服务的一个月费用； 3. 免去在用户的临时住地或新的永久住地安装服务的 服务费，以及当用户搬回住宅时的服务安装费； 4. 免去在临时住处的一个电话插孔和相关线路的费 用，无论用户是否有室内线路计划（Inside Wire Plan）； 5. 对于有室内线路计划的用户，在回到永久住处后， 免去最多五个电话插孔和相关线路的费用；及 6. 对于没有室内线路计划的用户，在回到其永久住处 后，免去一个电话插孔和相关线路的费用。

欲了解更多信息，请联系您的服务供应商。

1 “中断” 是指（1）失去拨号音；（2）无法接通或其他服務 无法正常运行；或（3）由于灾难使服务无法正常运行而导致 呼叫者无法拨打或接听语音电话的情况，因此呼叫者无法拨打 9-1-1电话。

2 “质量下降”发生在以下情况中：服务没有完全失去，但呼叫 者仍然遇到较差的服务质量，包括但不限于噪音、无法接通、快 速忙音和/或掉线，包括9-1- 1电话。

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Post-Disaster Consumer Protection Measures (Cantonese)

針對加州有線通信用戶的災後消費者保護措施

如果加州州長或美國總統宣佈您所在地區處於緊急狀 態，導致固定電話服務的失去或中斷 1 ，或者固定電話 服務品質下降， 2 則固定電話供應商應為其住宅和小企 業用戶（5個電話線或以下）提供以下保護，保護期限 為自宣佈緊急狀態之日起至少12月，或由加州緊急服務 辦公室（California Office of Emergency Services） 決定的適當期限： 1.免去開通遠程來電轉接、遠程訪問來電轉接、來電 轉接功能和訊息服務的一次性啟動費用； 2.免去遠程來電轉接、遠程訪問來電轉接、來電轉 接、來電轉接功能和訊息服務的一個月費用； 3.免去在用戶的臨時住地或新的永久住地安裝服務的 服務費，以及當用戶搬回住宅時的服務安裝費； 4.免去在臨時住處的一個電話插孔和相關線路的費 用，無論用戶是否有室內線路計畫（Inside Wire Plan）； 5.對於有室內線路計畫的用戶，在回到永久住處後， 免去最多五個電話插孔和相關線路的費用；及 6.對於沒有室內線路計畫的使用者，在回到其永久住 處後，免去一個電話插孔和相關線路的費用。

欲瞭解更多資訊，請聯繫您的服務供應商。

1 「中斷」是指（1）失去撥號音；（2）無法接通或其他服務無 法正常運行；或（3）由於災難使服務無法正常運行而導致呼叫 者無法撥打或接聽語音電話的情況，因此呼叫者無法撥打9-1-1 電話。

2 「品質下降」 發生在以下情況中：服務沒有完全失去，但呼 叫者仍然遇到較差的服務品質，包括但不限於噪音、無法接通、 快速忙音和/或掉線，包括9-1- 1電話。

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California LifeLine Program

IMPORTANT NOTICE ABOUT THE CALIFORNIA LIFELINE PROGRAM FROM PONDEROSA TELEPHONE The California LifeLine Program (California LifeLine) provides discounts on phone services to qualified residential households. This consumer program of the California Public Utilities Commission helps to lower consumers’ phone bills. Consumers must be approved before receiving the California LifeLine discounts. For more information on program eligibility, go to www. cpuc.ca.gov/General.aspx?id=2752#qualify . HOW TO APPLY FOR THE CALIFORNIA LIFELINE DISCOUNTS If you think you or someone in your household qualifies for the California LifeLine discounts, please contact Ponderosa Telephone (“Ponderosa”) at 559-868-6000 or toll free within CA 1-800-682-1878. We will review the program and eligibility rules with you. And we will inform the California LifeLine Administrator to mail you an application form in a PINK envelope with a Personal Identification Number (PIN). You can apply online at www.californialifeline.com using your PIN

or complete, sign, and mail the application form and any required proof of eligibility to the California LifeLine Administrator. The application form and any required documents must be completed and returned before the response date indicated on the form. If you do not return the completed application form, or fail to provide the required documentation, you will not receive the California LifeLine discounts and you will continue to pay the regular rates for your phone service. If you apply to be in California LifeLine, you will pay the regular rates for your phone service until your application is approved. To help you pay the up-front costs of establishing your phone service like the service installation/connection fee, service conversion fee, and deposits, you can request to be on an interest-free payment plan. After being approved by the California LifeLine Administrator you will be refunded the difference between the regular rates and the California LifeLine discounted rates for your phone service. The refund and the California LifeLine discounts will be retroactive to the date your service began or the date you requested to be enrolled, whichever is later. If your bill has a net credit balance of $10.00 or more, you may request a refund check from Ponderosa. Otherwise, the refund will just be a credit on your account.

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California LifeLine Program

ELIGIBILITY GUIDELINES You can qualify for the California LifeLine discounts by either Program-Based OR Income-Based. Qualifying by Program-Based means that you or another person in your household is enrolled in a public assistance program such as Medicaid/Medi-Cal, CalFresh, Supplemental Security Income, or other programs. Qualifying by Income-Based means that your household’s total annual income is at or less than 150% of the Federal Poverty Guidelines. ONLY ONE CALIFORNIA LIFELINE DISCOUNTED SERVICE PER HOUSEHOLD IS ALLOWED Each household must choose to get the discount ei- ther on a home phone or on a cell phone, but not on both. Households cannot get the discount from multi- ple phone companies. Only one California LifeLine dis- count per household is allowed, except for TTY users, in which case a second phone line may be discounted. Households that do not follow the California LifeLine one discounted service per household rule will lose their discounts, and may be prosecuted by the U.S. government. Individuals can also be punished for giving

false information to get the discounts. Penalties can include imprisonment, losing the discounts, monetary fines, and being banned from the California LifeLine Program. The discounts can only be for the primary residence. Discounts are non-transferable from one person to another.

California LifeLine participants may transfer their discounts from one phone company to another, but you may NOT have more than one phone line active with the California LifeLine discounts. If you choose to transfer your California LifeLine discounts from Ponderosa to another

California LifeLine pro- vider, then Ponderosa will charge retail rates for you to continue using your phone service.

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California LifeLine Program

HOWTOKEEP YOUR CALIFORNIA LIFELINE DISCOUNTS In order to keep your Lifeline Discounts, you must renew your California LifeLine participation annually. The California LifeLine Administrator will mail you a renewal form in a PINK envelope with a Personal Identification Number (PIN). You can renew online at www.californialifeline.com using your PIN or complete, sign, and mail the form to the California LifeLine Administrator. Or you can renew by phone by contacting the California LifeLine Administrator. If you do not renew before the response date, you will lose the California LifeLine discounts and will be charged the regular rates. If you have questions about your renewal, contact the California LifeLine Administrator at 877-858-7463 or 888-858-7889 (TTY) from 7 a.m. to 7 p.m. Monday through Friday. If you believe your household no longer qualifies for the discounts or if your household is getting more than one discount by mistake, you must inform Ponderosa or the California LifeLine Administrator within 30 days. If you do not follow this notification rule, you may be penalized.

DE-ENROLLMENT RULES Your household may lose the California LifeLine discounts if your household no longer qualifies, is already receiving the discounts (except for TTY), violates the California LifeLine Program’s rules, or does not renew the discounts on an annual basis.

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Helpful Information

For over 100 years of service, Ponderosa has had deep roots in the communities of Auberry, Big Creek, Friant, Lakeshore, North Fork, O’Neals, Prather, Shaver Lake, Tollhouse and surrounding areas. In 1992, the Cima exchange in San Bernardino County also became a part of our serving area. We are proud to say that our modern telecommunications network is capable of providing the services required by the Federal Communications Commission throughout our serving area. These services include: Single party services with free local usage and voice grade access to the public switched network utilizing modern signaling technology. Ponderosa also offers these services, in addition to toll blocking and service connections, at a discount to California LifeLine* customers. Each level of service provides access to Emergency 9-1-1 service, Operator services, Directory Assistance and a variety of Interexchange Toll Providers. * California LifeLine is a program that provides discounted rates on basic residential service and installation charges available to qualified low income households. (See pages 13-15 for eligibility requirements) Monthly Rates for Basic Services Single Party Residence Service. . . . . . . . . . . $25.00 Single Party Business Service . . . . . . . . . . . . $37.10 Single Party California LifeLine* Service. . . . . $7.95 To Establish Service To apply for new telephone service, please contact us at 1-800-682-1878. Number Changes The Telephone Company reserves the right to, and may at its discretion, change the subscriber’s telephone number.

Bills for Service Most bills are prepared monthly and are due and payable upon presentation. Charges for local service are billed one month in advance; long distance charges are from the previous month, and will appear on a separate page of your bill.

Attachments to Directories and Telephones

Devices and apparatus claimed to eliminate noise, destroy germs, etc., frequently interfere with satisfactory service and are prohibited. The attaching to this directory of any index, cover, device, apparatus or other appliance containing advertising matter is prohibited. Recording Conversations Federal and state tariffs say that for a conversation to be legally recorded, one of these conditions must be met: 1. All parties must consent to be recorded, or 2. All parties must hear a “beep” tone about every 15 seconds. (Exemptions apply to commercial broadcasting) Unlawful Wiretapping Federal law makes it a crime for anyone to wiretap or otherwise intercept a call without the consent of one of the parties involved. California law says all parties on the call must consent before anyone may record a conversation or before a person may eavesdrop or wiretap. (Exemptions apply to law enforcement agencies that meet all state and federal regulations.)

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Helpful Information

The Monthly Charges To fully understand your monthly statement, it is important to know why the charges are appearing on your bill and where the funds go that are collected each month. The monies are collected for federal and state funds and programs which help provide affordable and competitive telephone service for everyone. Funds help offset the cost of providing these services in rural areas, help schools, libraries and health care centers obtain advanced services such as Internet access, and for funding relay centers and special equipment that help assist hearing and speech-impaired persons to communicate over the national network. Other taxes fund emergency services when you need to dial 9-1-1 within the State of California and the county in which you live. As both a local and long distance telecommunications provider, Ponderosa does not keep the monies collected each month for federal and state funded programs but is regulated by both the State of California Public Utilities Commission (CPUC) and the Federal Communications Commission (FCC) to pass on these funds to the various agencies and programs established to provide telephone service to everyone. Ponderosa does receive a set percentage of some of these funds to help recover some of its costs in providing these services to you. The pool of monies collected and the percentage that are dispersed to the telecommunications providers (both local and long distance providers) are regulated by the appropriate governmental agencies.

Public Telephones Instructions are posted on or near telephone instruments. Please report any service difficulties or coin collection error to the operator. A charge will not be made on calls which are not completed. Rules, Regulations and Tariffs Copies of our rules, regulations and schedule of rates are available at our Customer Care Center and are open to public inspection. They are also on file with the California Public Utilities Commission or the Federal Communications Commission. We are required to charge the rates that are listed in our tariffs. While our rates and charges are usually quoted accurately by our customer care representatives, please be advised that if the quoted rate and tariff are conflicting, the tariff rate will be charged.

Helpful Information for Understanding Your Monthly Telephone Bill

Ponderosa would like customers to have the most current information available on all aspects of their telephone service. To assist you in being an educated consumer, we have compiled descriptions of the federal and state regulated charges you see on your bill each month. If you have more questions after reviewing this information, please call our Customer Care Center.

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Helpful Information

Access Recovery Charge (ARC) - Current rate: Residential $0.00; Single Line Business $3.00 per month; Multi Line Business $3.00 per month

The FCC issued revised rules which became effective December 29, 2011, and shifted a portion of Ponderosa’s existing revenue recovery to a new rate element called “Access Recovery Charge” or “ARC.” The “ARC” charge allows Ponderosa to recover from end user customers a limited portion of the revenues lost due to FCC mandated reductions in intercarrier billings. The effective date for customer billing of the “ARC” charge was July 3, 2012.

Basic Service This is the dial tone that allows you to make and receive local (non-toll) calls. Local service is billed one month in advance. Basic service rates are determined by the type of service you apply for: Residential Service, California LifeLine Residential Service and Business Service. Description of Taxes and Surcharges on Your Ponderosa Telephone Bill The taxes and surcharge percentage rates below are effective at the time of this publication. Federal Subscriber Line Charge (SLC) – Current rate $6.50* A flat monthly charge for residential and single-line business established by the FCC, it is applied directly to customers to help local telephone companies recover some of their costs in constructing and maintaining the local network. The Subscriber Line Charge (SLC) is also applied to multi-line business at the current rate of $9.20 per line. These rates are subject to review and change by the FCC.

Federal Universal Service Charge (FUSC) – Current rate 21.2%*

The federal government established national programs to support universal telephone service in this country. The federal version of the Universal Service Fund assists with the costs of providing affordable service to low-income individuals and to residents living in the rural, high-costs areas of the country. The United States Congress has expanded this program to help the schools, libraries and rural health care providers to obtain the advanced services such as Internet access. All providers of telecommunications services contribute to the support of these programs. How it affects you, the individual end-user, is determined on the services you order and the number of telephone lines you have. The FUSC surcharge is applied on a percentage basis to the total of your interstate service charges. *Please note that the rates and charges listed are current at the time of publication but are subject to change by the appropriate agency.

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Helpful Information

CA Relay Service and Communications Devices Funds

Initiated by the State of California to fund Telecommunications device programs for the Deaf and Disabled. The current rate is 0.50%* and is applicable to all end user telecommunications Intrastate tariffed services, both within the service area and between service areas. This includes Intrastate Intralata and Interlata toll/WATS/800 type services, directory advertising and detariffed services. California High Cost Fund Surcharge A Fund has been initiated to ensure the availability of basic local service, at affordable rates state wide. The seventeen small local telephone companies will utilize this fund to offer service in rural and other areas which cost more to service than urban areas of California. It is subsidized by the current rate of 0.35%.* It is applicable to all end user telecommunications Intrastate tariffed services, both within the service area and between service areas. This includes Intrastate Intralata toll/ WATS/800 type services and detariffed services.

Universal Telephone Service Surcharge Initiated by the California Public Utilities Commission D. No. 87-07-090 to help fund the California LifeLine Telephone Service program in California. The current rate is 4.75%* and is applicable to end user tele- communications Intrastate tariffed services, both within the service area and between service areas. This includes Intrastate Intralata and Interlata toll/ WATS/800 type services, directory advertising and detariffed services.

California High Cost Fund Surcharge B/ California Advanced Services Fund Surcharge Fund has been initiated to ensure the availability of basic local service, at affordable rates state wide. The five largest local telephone companies will utilize this fund to offer service in rural and other areas which cost more to serve than urban areas of California. It is subsidized by the current rate of 0.56%*. The new California Advanced Services Fund (CASF) was instituted to promote universal service in unserved and underserved areas in the state by awarding funding to qualifying certificated applicant carriers. The funding will be used for projects that will (a) provide broadband services to areas currently without broadband access and (b) build out facilities in underserved areas. *Currently the surcharge rate is 0.56%

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Helpful Information

Both the CHCF-B/CASF Surcharges are applicable to all end user telecommunications Intrastate tariffed services, both within the service area and between the service areas. This includes Intrastate Intralata toll/ WATS/800 type services, and detariffed services. California Teleconnect Fund Surcharge This surcharge of .78%* has been established to fund discounts to qualifying schools, libraries and certain hospitals and nonprofit community based organizations, offering a reduction in service rates. The fund has been designed to help advance public use of the advanced telecommunications technologies and will help meet federal directives. The surcharge is applied to all end user telecommunications Intrastate tariffed services, both within the service area and between service areas. This includes Intrastate Intralata and Interlata toll/WATS/800 type services, and detariffed services. State Regulatory Fee This surcharge is to recover the costs for services rendered by the California Public Utilities Commission. The current rate is .34%* and applies to all intrastate customer billings excluding yellow page directory revenue. Federal Excise Tax 3%* of the local service charges and long distance calls.

9-1-1 State Tax .75%* of the local service charge and any long distance calls within the State of California. This is collected to provide the emergency service for all customers to dial 9-1-1 and reach an operator that will take the information and dispatch the proper agency. *Please note that the rates and charges listed are current at the time of publication but are subject to change by the appropriate agency.

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California Relay Service

Important Information Regarding California Relay Service

California Relay Service (CRS) is a public service that guarantees all citizens access to prompt, professional and accurate communication through the telephone. Consumers of these specialized services, specifically individuals who are deaf, deaf-blind, hard of hearing or have difficulty speaking, can communicate on the telephone via text telephone (TTY), Voice Carry Over (VCO), Hearing Carry Over (HCO), Speech-to-Speech (STS) and Captioned Telephone in English and Spanish in order to more easily connect with family, friends or businesses. How does California Relay Service work? Dial 711 or the toll-free number listed below to connect with California Relay Service. A qualified Communication Assistant (CA) will ask for the area code and the number of the person you wish to have a relay call with. Generally, the CA will voice the typed message from the text telephone (TTY) user to you. The CA relays your spoken message by typing it to the TTY user. Specialized Services: California Relay Service offers specialized services for individuals who have difficulty speaking and for Spanish-speaking residents. Specially trained CAs are on hand to assist in these types of calls by dialing the associated number provided. Since CRS offers a variety of services, please refer to the website listed or call Customer Care for more detailed instructions on the different processes used for a particular call. Captioned Telephone: Captioned Telephone is also available and ideal for individuals with hearing loss that can speak for

themselves. A Captioned Telephone is like any other telephone with an essential difference: it allows users to listen to their phone conversations while reading word- for-word captions of what’s said to them. Access to Services: Both 711 and the 800 numbers are toll-free calls and provide access to the same relay services. If you are experiencing an issue dialing 711 to reach California Relay Service, please contact Customer Care.

www.DDTP.org

All TRS and English Captioned Telephone services are available 24 hours a day, seven days a week. Spanish Captioned Telephone is available daily from 5:00 a.m. to 9:00 p.m. PST. Consumers may place relay calls to English-speaking and Spanish-speaking persons within California, across the United States and even internationally. By law, they must handle each conversation with strict confidentiality. California Relay Service (CRS) is funded by the Deaf and Disabled Telecommunications Program (DDTP), a program of the California Public Utilities Commission.

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California Relay Service

To place a call using California Relay Service, dial 711 or one of the toll-free numbers below:

Special Points Of Interest: Equipment Distribution Program

The California Telephone Access Program (CTAP) offers specialized phones including: amplified phones, text telephone (TTY), Voice Carry Over (VCO) phones, Captioned Telephones, and other equipment to eligible individuals in California who are Deaf, Deaf-Blind, Hard of Hearing, have difficulty speaking or any cognitive disability. For more information you can visit https://ddtp.cpuc.ca.gov or call 800-806-1191 (voice) or 800-806-4474 (TTY). Emergency Calls: Please note that 711 is only to be used to reach California Relay. In an EMERGENCY you should continue to use 911. For emergencies, call 911 or your local emergency service TTY number directly, without using relay. The Americans with Disabilities Act (ADA) requires that 911 centers have a TTY and be prepared to handle emergency calls placed in this manner. California Relay will try to assist you in any possible way during an emergency. However, it is important to understand that relay centers are not 911 centers and do not assume responsibility for emergency calls.

English TTY/Voice: 800-855-7100 Spanish TTY/Voice: 800-855-7200 Speech-to-Speech: 800-855-7300 Visually Assisted STS: 800-855-7400 Customer Care Information: English V/TTY: 877-632-9095 Spanish V/TTY: 877-419-8440 In California, Relay Service is provided through Hamilton Relay: Hamilton Relay Corporate Office 1006 12th Street Aurora, NE 68818 Email: california@hamiltonrelay.com Web: www.ca-relay.com Captioned Telephone Customer Care: 888-402-4018 To call a Captioned Telephone user, dial: 866-399-9050

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