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LONG DISTANCE CALLS 1 + 411 Directory Assistance • For Directory Assistance ........................................................ 1 + 411 • For National Directory Assistance Dial........................... 1 + 411 Or................................................................. 1 + area code + 555-1212 • “800” numbers .................................................. 1 + 800 + 555-1212 • International numbers ..Call your long distance company Credit For Wrong Numbers And Poor Connections If you dial a wrong number, call the “0” operator and give the number you a empted to reach. Once in a while you may get a bad connection or be cut off on a long distance call. Both pa ies should hang up and the one who placed the call should dial the “0” operator and explain the trouble. The operator will get you a be er connection and have the charge adjusted appropriately. Outside Of Your Calling Area Contact your long distance carrier to find out how to use an operator to place calls to other area codes. Many Companies Have Operators When away from home, you can choose the long distance company you want to handle your operator-assisted calls. Many companies provide collect, person-to-person, third- number billed, and credit card services. Their rates may vary. You may ask any operator for company identification and rate information before beginning your call. If the operator does not represent the company you want, or if you are not satisfied with the rates, you may choose another way to place your call. “Equal Access” Customers have the option of selecting a long distance company. In order to make long distance calls, you must select a carrier. Call our office for a list of long distance carriers available.

Pay Telephone Dialing Calling procedures for pay telephones vary, so pay tele- phone users should check the instruction cards posted on the telephones. Calling Zones A calling zone is a geographic area within which the local telephone company provides local and long distance services, plus access to the telephone network. Whether a phone call is carried within or between calling zones helps determine what telecommunications company carries your calls. Understanding calling zones also helps you be er understand long distance charges on your phone bill. We provide long distance service within our calling zone. Where authorized, other companies provide long distance service between calling zones and, in some cases, within them. There are four calling zones in Tennessee: Memphis, Nashville, Cha anooga and Knoxville.

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