WesternKentucky2024

REPAIR Before you make a trouble call to our office, we ask that you try the following steps: • Unplug all phones, answering machines, Caller ID boxes, comput ers, modems, cable boxes, satellites, etc. • Plug in one item at a time and check for a dial tone. If a dial tone is present, don’t call for repair. Continue checking your equipment until you find the item responsible for your trouble. Remember to check any extensions in a garage or other location on the premises.

• If you find one location without a dial tone, take a standard phone you have predetermined is working and plug it into that jack. If that phone does not work, then the trouble may be in the wiring. • If you have tried the above steps and cannot determine your trouble, call for repair service.

INSIDE WIRING MAINTENANCE You can save on repair charges if you subscribe to the WK&T maintenance plan!

We reserve the right to reject repair on any wiring. When wiring a new structure or adding on an addition to your home, you need to use CAT-3 or CAT-5 wire. If you have any questions, please contact our Customer Service Depa ment.

• For just $0.50 a month, we will maintain existing inside wiring. • If you subscribe to our maintenance plan a er your existing telephone has been installed, there is a six-month waiting period before the plan goes into effect. WK&T’s broadband maintenance plan covers repair and troubleshooting costs, giving you priority service! CONNECT CARE

A charge may be applied to your bill if your equipment is the source of a needed repair.

With Connect Care, you get: • One in-home scheduled technician visit per year • Assistance connecting new devices • Recommendations for enhancing in-home Wi-Fi • Unlimited 24/7 remote technical suppo • Discounted fees* if additional visits are required

Residential: $9.90/mo. Business: $14.90/mo.

*Regular fee is $99. Reduced-price fee is $50. A $3 managed Wi-Fi subscription is required. Customers must pa icipate in the pro gram for 12 months once the annual free visit has been scheduled and/or redeemed.

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