WesternKentucky2021

EQUIPMENT INFORMATION

Recording Or Monitoring Phone Calls Anyone who records or monitors a phone conversation is required to make this known to all pa ies in the conversation. The pa y doing the monitoring must ask the other person’s permission to record or monitor the conversation. When using the public utility telephone network: 1. A “beep tone” audible to all pa ies and repeated at regular intervals during the conversation; or 2. Clearly and permanently marking the telephones being used that the conversation may be recorded without notice. Telecommunications Devices For The Deaf (TDD/TTY) Several services are available for those who are speech and/or hearing-impairedand requireaTDD for telephonecommunications. Those ce ified as hearing and/or speech-impaired may qualify for a free TDD unit. Ce ification forms and more information is available from your service office. A achments To Telephone Equipment A achments connected to the telephone company’s lines must be in compliance with company tariffs and Federal Communications Commission regulations. Customer Provided Equipment You have the option of renting telephone sets or providing your own equipment. You are responsible for the proper connection of privately owned equipment. If privately owned equipment causes trouble, you will be subject to a service charge. Customer Provided Inside Wiring You can install your own insidewiring and jacks or pay the telephone company to install the inside wiring and jacks. CAUTION: If we make a repair service visit because of repo ed trouble and determine the problem is caused by customer- provided inside wiring or jacks, you will be subject to a service repair charge if you are not covered by our Inside Wiring Maintenance Plan. We provide an optional wiring maintenance plan at a cost of $0.50 per month that gives you the privilege of calling repair service to determine if trouble is caused by outside lines or inside wiring. Under this plan we will tell you what is causing your telephone problem. We will repair inside wiring and jacks as long as the wiring is installed according to industry standards. This plan

does not cover customer-provided telephone sets. If your repo ed trouble is found to be in customer-provided telephone sets, you will be billed a repair service charge. We will continue to repair leased telephone sets. This plan is not optional for coin telephones. Telephone Safety The telephone is one of the safest appliances in your home or office. There are, however, a few situations where a telephone user needs to be cautious. Use Of The Telephone Near Water The telephone should not be used while you are in the bathtub, shower or pool. Immersion of the telephone or handset in water could cause electrical shock. Use Of The Telephone During An Electrical Storm You should avoid using a telephone during an electrical storm in your immediate area; calls of an urgent nature should be brief. There is a remote risk of a dangerous electrical shock from lightning when using the telephone during a nearby electrical storm. Use Of The Telephone To Repo A Gas Leak If you think you have found a gas leak, you should not use a telephone in the vicinity of the leak until the leak is repaired. The telephone contains electrical contacts that could generate a tiny spark when you li the handset and dial. While unlikely, it may be possible for this spark to trigger an explosion if the gas concentration is high enough. Phone Receiver Off The Hook At times you may not wish to receive incoming calls. Please do not leave the receiver off the hook as this unnecessarily congests the switching equipment. In some cases, we may have to disconnect your line to avoid overloading the equipment. When this occurs, your telephone will not work until it is reconnected in our switching office. We suggest if your phone is equipped with a jack, simply unplug it.

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