WestTennessee

Customer Information

Text Telephones & Telebraille

Using a TTY For a Relay Call 1. Call the Tennessee Relay Service at 711.

As a service to Tennessee’s Deaf, Deaf Blind, Hard-of-Hearing and Hearing and Speech-Disabled community, the Tennessee Relay Center provides

2. The Relay Center will send this message: “TN Relay CA#, NBR CALLING PLS GA.” Which stands for: “Tennessee Relay Center Number calling, please go ahead.” 3. Type the area code and number along with any additional calling instructions. Then type “GA.” 4. The CA will type back the number requested, which indicates the number is being dialed. Then they will type the response of the called party. “Ringing #, Hello (F) GA.” The letter (F) indicates the gender of the person that answered the phone. 5. To make another relay call when finished, do not hang up. The CA will be ready to place your next call. Using a Voice Telephone For a Relay Call Follow these steps to communicate with a person who uses a TTY or TB device. 4. Begin speaking as you would during a regular telephone conversation. The CA will relay your conversation. 5. Each time you finish speaking, say “Go ahead” to inform the CA that you are ready to receive the TTY user’s response. 6. If you want to make another call when you are finished, do not hang up. The CA will be ready to place your call. Emergency Calls Please note that 711 can only be used to reach Tennessee Relay. In an EMERGENCY you should continue to use 911. For emergencies, call 911 or your local emergency service TTY number directly. The Americans with Disabilities Act (ADA) requires that 911 centers have a TTY and be prepared to handle emergency calls placed in this manner. Tennessee Relay will make every effort to assist you in an emergency. However, it is important to understand that relay centers are not 911 centers and do not assume responsibility for emergency calls. 1. Call the Tennessee Relay Service at 711. 2. Listen for the greeting: “Tennessee Relay Service. CA#. May I have the number you are calling?” 3. Give the CA the number you are calling. You are now ready to talk.

assisted telephone service to those with speech, hearing and visual impairments. Oper ated under contract by Hamilton Relay and regulated by the TPUC, Tennessee Relay links conversations between

people who use text telephones (TTY’s) or telebraille (TB) devices and people who use standard telephones.

How Relay Service Works A person who is deaf, deaf-blind, hard-of-hearing or speech impaired types his or her conversation using a TTY (TTY or TB machines are optional for deaf-blind persons). The typed message is relayed by a Relay Center specialist, called a Communications Assistant (CA), who reads the message to the person using a standard telephone. The CA then communicates the hearing person’s spoken words by typing them back to the TTY user. All calls are confidential.

Tennessee Relay Service

TTY/PC Users 711 or 800-848-0298 Speech-to-Speech 711 or 866-503-0264 Spanish Relay 711 or 866-503-0263 Customer Service English: 866-503-0262 Spanish: 866-744-7471 Website www.tennrelay.com

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888.336.4466 • rittercommunications.com