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Protect Yourself

SLAMMING Slamming is any practice that charges a consumer’s long distance provider without the customer’s knowledge or consent. The FCC’s policies and rules prohibit slamming and the FCC enforces these rules through investigations of individual complaints and patterns of slamming practices.

CRAMMING Cramming is the submission or inclusion of unauthorized, misleading or deceptive charges for products or services that appear on your local telephone bill. Best practice guidelines have been developed and are being implemented to assist local phone companies in dealing with this problem. What to do if you are crammed: • Call the Customer Care Center at 402-426- 6200 to verify the charges. • Call the company that crammed you and let them know that you did not order the services you were charged for and that you want a refund. • If you are unable to resolve your complaint with the company that switched your service, you may file a complaint with the Nebraska Public Service Commission (1-800-526-0017) or the FCC (1-888- 225-5322). For charges regarding non- telephone service (for example, “content” service like psychic hotlines) , contact the Federal Trade Commission (202-326-3128).

What to do if you are slammed: • Call American Broadband’s Customer Care Center at 402-426-6200 to have your long distance service switched back. • Call the company that slammed you and let them know that you will only pay the charges your preferred carrier would have imposed. • Call the long distance company you were switched from and report that you were switched without your permission. Ask to be reconnected. You should not be charged for this reconnection. • If the company that slammed you does not resolve your complaint, you may file a complaint with the Nebraska Public Service Commission (1-800-526-0017) or the FCC (1-888-225-5322). • You may “freeze” your long distance company so that charges cannot be made without your permission. This is an optional service at no charge for your protection. Contact American Broadband’s Customer Care Center for more information.

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