WashingtonCo2022

American Broadband

Your Rights

LONG DISTANCE CALLS Customers are responsible for long distance calls originating from their telephone service. This includes calls made by themselves, their family members, guests and business associates. The Telephone Company is not obligated to validate long distance calls.

YOUR RIGHT TO COMPLAIN We do everything possible to provide uninterrupted service. Please call our Telephone Repair Service at 611 if you have a service problem. A technician will respond at the earliest possible time. If repairs are not performed to your satisfaction, call our Customer Care Center at 402-426-6200. If the problem is not resolved to your satisfaction, contact the Nebraska Public Service Commission: 1200 N Street, Suite 300, PO Box 94927, Lincoln, Nebraska 68509-4927, or 1-800-526-0017. You can also visit the Nebraska Public Service Commission website at www.psc.nebraska.gov .

CREDIT FOR LOSS OF SERVICE If your telephone service is not repaired within 24 hours after reporting it, you are entitled to a prorated credit on your next bill for the number of days you were without service.

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CONNECTING RURAL AMERICA