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Service Problems & Traveler Information

DIAGNOSE THE PROBLEM Take a few minutes to locate the service problem before you call Telephone Repair Service. You could save time and the cost of a visit by one of our service technicians. • If you have two or more active telephones in your home, try each phone, one at a time, in each outlet. If one phone doesn’t work in any of the jacks, and the other one does, the problem is in your phone. • If the phones do not work in a particular jack, the problem is most likely in the jack. • If you have a cordless phone and are experiencing problems, disconnect the telephone line from the outlet and unplug the power supply from the wall. Oftentimes, this will reset your telephone and solve the problem.

SERVICE REPAIRS 611 or 888-262-2661

If you cannot determine the source of your telephone problem, call 611 for Telephone Repair Service. A service technician will test the line to determine if the problem is in our system or the equipment in your home. If the problem is caused by telephone equipment you own or your inside wiring (and you do not subscribe to the Customer Assurance Plan*) , the labor charges are $37.50 per half-hour.

If you do not subscribe to the Customer Assurance Plan, you may make arrangements to have the problem repaired by a qualified contractor, or American Broadband can repair your inside wiring (you will be charged for the time and materials used) . Outside telephone cables are maintained at no charge. American Broadband rental phones are repaired or replaced at no charge. *Please refer to page 27 for information about the Customer Assurance Plan.

TRAVELER INFORMATION 511 Consumers can access weather reports and road conditions in Nebraska around the clock by dialing 511 from any phone. Information can also be accessed via the website at www.511.nebraska.gov . Callers provide their location and receive route-specific information for interstates and highways throughout the state. There is no charge to utilize the service. This program is managed by the Nebraska State Patrol and the Department of Roads.

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