WabashRegional2021

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Who Is Responsible for Telephone Repairs?

REMOVE MODULAR PLUG FROM NID DEVICE

Equipment Lease Package Our equipment lease package is the most complete service available from your cooperative. We will provide and maintain quality touch tone telephones in your home or business and maintain the wiring. A repairman will repair or replace the leased equipment at no charge if you have service problems. The cooperative maintains the telecommunication lines and related network that are outside your home or business at no additional charge to you. Members who own their telephones and equipment are responsible for maintenance of the part of the line inside your home or business. The inside line starts from the Network Interface Device (which is usually a gray box attached to the outside of your home or business) to the telephone set or other equipment. You will be billed a CPE visit charge if we come to your home or business and find a problem that doesn’t involve our facilities, such as a problem with your telephone, jacks or inside wiring. If any of these are defective, we can make the repairs for you, but you will be billed extra charges for the materials needed to make the repair. The charges you pay for basic service does not cover repairs to your inside wire or jacks. It is your responsibility to get your wire or jacks repaired if something does go wrong. The cooperative offers a wire maintenance plan to maintain your inside wire for you. This plan is available to residential and single line business customers only. CPE Visit Charges Customers Who Own Their Own Telephone Equipment 8 a.m. - 5 p.m. Monday - Saturday . . . . $50.00 5 p.m. - 8 a.m. Monday - Saturday . . . $75.00 Holidays & Sundays . . . . . . . . . . . . . . . $100.00 How To Determine If Your Problem Is Inside Or Outside Your Home Or Business If you have a Network Interface Device, you can determine if the problem is inside or outside of your home or business. When you have a problem with your phones whether it’s static, no dial tone, or some other problem, take a phone, line cord, and a screwdriver outside to your Network Interface Device (gray box located on the outside of your home or

PLUG IN MODULAR PLUG OF THE PHONE BEING TESTED

TEST JACK

R E P A I R S E R V I C E

CUSTOMER’S INSIDE WIRE

GROUND WIRE TO GROUND ROD

office). Open the front cover by loosening the screw. Inside is a telephone plug like the one on your line cord. Unplug it and plug in your telephone. If you still have the problem, then it is most likely on the cooperative’s network. If you do not have the problem when you are plugged into the Network Interface Device, then the problem is on your side. Be sure to reconnect the plug in the Network Interface Device. Money Saving Tips

Before calling repair service, unplug any cordless phones, answering machines, computer lines or TV satellite receivers, if they are connected to the telephone network. These items cause the majority

of the problems. If you are having problems with your Caller ID display unit, try replacing the batteries.