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CUSTOMER INFORMATION GUIDE

it has been on the registry for 31 days. If they do, you can file a complaint at the above website. Phone numbers in this registry will remain for five years unless you choose to delete the number from the registry or you disconnect your phone. After five years, you should renew your registration. Political organizations, charities, telephone sur veyors or companies with which you have an existing business relationship are still permitted to call you even after you register in the National Do Not Call Registry. Additionally, organizations with which you have an established business relation ship can call you for up to 18 months after your last purchase, payment or delivery. Companies to which you have made an inquiry or submitted an application may call you for three months. However, if you ask a company to not call you, they must honor your request regardless of an established business relationship. Need More Information? If you need more information, be sure to call the Copper Valley business office number printed in the front of this directory.

trical shock from lightning when using the telephone during a nearby electrical storm. • Using the telephone to report a gas leak– If you think you have a gas leak, do not use a telephone in the vicinity of the leak until the leak is repaired. The telephone contains electrical contacts that could generate a tiny spark when you lift the handset and dial. While unlikely, it may be possible for this spark to trigger an explosion if the gas concentration is high enough. How to Handle Obscene and Crank Calls If you receive abusive, harassing or threatening calls, follow these suggestions: 1. Hang up • At the first obscene word. • If the caller doesn’t say anything the sec ond time you say hello. 2. Give no information • Such as name, address or telephone num ber until the caller has been identified. 3. Advise your children • To give no information to strangers. • That if you’re not home they should say, “Mother/Father can’t come to the phone right now.” 4. If calls persist • Call the Police Department. It is a crime under Alaska state and federal law for anyone to make a telephone call of an obscene, anonymous or threatening nature to any person, or for anyone knowingly to permit any telephone under his or her control to be used for such purposes. National Do Not Call Registry Consumers may register for the National Do Not Call Registry, managed by the Federal Trade Commission, by visiting www.donotcall.gov or by calling 1-888-382-1222 from the number you wish to register. There is no charge for registration in the National Do Not Call Registry. Telemarketers should not call your number once

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