Valdez2021

AREA CODE 907 COPPER VALLEY TELECOM VALDEZ, AK 2021 002978

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EMERGENCY NUMBERS

9-1-1 TO BE USED ONLY WHEN HUMAN LIFE OR PROPERTY IS IN JEOPARDY. CALLS PLACED TO 9-1-1 FROM PAYSTATIONS DO NOT REQUIRE COINS. For NON-EMERGENCY Numbers See Community Service Numbers in the White Pages.

TO REPORT A FIRE Chitina . . . . . . . . . . . . . . . . . . . . . 907-823-2235 Copper Center, Glennallen, McCarthy . . . 9-1-1 Mentasta . . . . . . . . . . . . . . . . . . . . . . . . . . 9-1-1 Tatitlek . . . . . . . . . . . . . . . . . . . . . 907-835-4560 Valdez Fire Department . . . . . . . . . . . . . . . 9-1-1 POLICE Chitina Dial . . . . . . . . . . . . . . . . . . 907-822-3263 Copper Center, Glennallen, McCarthy areas . . . . . . . . . . 9-1-1 Mentasta . . . . . . . . . . . . . . . . . . . 907-883-5111 Tatitlek . . . . . . . . . . . . . . . . . . . . 907-835-4560 Valdez. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-1-1 Valdez Police & Fire Bus. Office . 907-835-4560 ALASKA STATE TROOPERS McCarthy . . . . . . . . . . . . . . . . . . . 907-822-3263 Chitina, Copper Center, Glennallen areas . . . . . . . . . . . . 907-822-3263 Mentasta . . . . . . . . . . . . . . . . . . . 907-883-5111 Tatitlek . . . . . . . . . . . . . . . . . . . . . 907-835-4307 Valdez. . . . . . . . . . . . . . . . . . . . . . 907-835-4307 Search & Rescue (If No Answer At Above Numbers, Call Anchorage Collect). . . . . . . 907-272-1524 Search & Rescue Air Force Rescue Coordination Center Elmendorf AFB (Call Collect). . . 907-428-7230 Alaska State Division Of Wildlife Protection Chitina . . . . . . . . . . . . . . . . . . . . 907-822-3264 Copper Center, Glennallen areas . . . . . . . . . . . . . . . . . . . . . . . . . 907-822-3264 Mentasta . . . . . . . . . . . . . . . . . . 907-883-5111 Tatitlek . . . . . . . . . . . . . . . . . . . . 907-835-4307 Valdez . . . . . . . . . . . . . . . . . . . . 907-835-4307

AMBULANCE Chitina . . . . . . . . . . . . . . . . . . . . . 907-822-3203 Copper Center, Glennallen, McCarthy areas . . . . . . . . . . . . . . . . . . . . 9-1-1 Mentasta . . . . . . . . . . . . . . . . . . . 907-883-5111 Tatitlek . . . . . . . . . . . . . . . . . . . . . 907-835-4560 Valdez. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-1-1 Poison Control Center . . . . . . . . . . . . . . . . . . . . . 1 + 800 + 222-1222 Crisis Line (24 hours) – Valdez. . . 907-835-2999 Or . . . . . . . . . . . . . . . . . . . 1 + 800 + 835-4044 Crisis Line – Glennallen . . . . . . . . 907-822-3855 Glennallen Emergency Care (Crossroads Medical Center). . . 907-822-3203 Providence Valdez Medical Center . 907-835-2249 Copper Valley Electric Association, Inc. Copper Center, Glennallen areas. 907-822-3211 Valdez . . . . . . . . . . . . . . . . . . . . 907-835-4301 Emergency After 5:00 PM Toll Free. . . . . . . . . . . . . . . . 1 + 866-835-2832 Copper Valley Telephone Cooperative, Inc. Copper Center, Glennallen areas 907-822-3551 Valdez . . . . . . . . . . . . . . . . . . . . 907-835-2231 Dept. of Environmental Conservation For Oil and Hazardous Substance Spills . . . . . . . . . . . . . . . . . . . . . 1 + 800 + 478-9300 U.S. Coast Guard Search & Rescue. . . . . . . 1 + 800 + 478-5555 Oil & Hazardous Substance Spills . . . . . . . . . . . . . . . . . . . . . 1 + 800 + 424-8802 For Valdez Area Only. . . . . . . . . 907-835-7205 Alaska United Way. . . . . . . . . . . . . . . . . . . . 211 Road Conditions . . . . . . . . . . . . . . . . . . . . . 511 or . . . . . . . . . . . . . . . . . . . . . . . . 511.alaska.gov OTHER EMERGENCY NUMBERS

Front Cover Photo: “Frozen Flight” by: Selah Bauer

1

INDEX

Emergency Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Service Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Pay-By-Phone Secure Payment & Quick Reference Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Repair Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Area Code Map & Time Zones. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Long Distance Calls (Area Codes for Some Cities) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 To Make A Long Distance Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Board of Directors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 International Calling/Country & City Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-10 10-Digit Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Copper Valley Services. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12-17 Online Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Customer Proprietary Network Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Customer Information Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20-25 Enhanced Custom Calling Features & Programming Instructions . . . . . . . . . . . . . . . . . . . . 26-30 Restricting Your Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Calling Feature Programming for Wireless Handsets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 Three-Way Calling. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 Alaska Prefixes Landline/Wireless . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34-35 Alaska ZIP Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36-37 Emergency Preparedness . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38-39 Call Before You Dig. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

2

SERVICE CALLS

C OPPER V ALLEY T ELECOM

Directory Assistance Local – Copper Center, Glennallen, McCarthy, Valdez, Chitina, Mentasta, Tatitlek areas. . 411 Long Distance . . . 1 + Area Code + 555-1212 1-800 Numbers . . . . . . . . 1 + 800 + 555-1212

Copper Valley Internet Service – Help Line

Chitina . . . . . . . . . . . . . . . . . . . 907-823-4357 Glennallen. . . . . . . . . . . . . . . . . 907-822-4357 Valdez . . . . . . . . . . . . . . . . . . . . 907-834-4357 Copper Valley Wireless – Help Line . . . . . . . . . . . .907-835-8007 or 611 Or Toll Free. . . . . . . . . . . . . . .1-800-235-5414 Time & Temperature Copper Center, Glennallen areas 907-822-5221 Valdez area. . . . . . . . . . . . . . . . 907-835-8463 District Magistrate Copper Center, Glennallen areas 907-822-3405 Valdez area. . . . . . . . . . . . . . . . 907-835-2266 Glennallen areas. . . . . . . . . . . 907-822-5511 Valdez, Tatitlek areas . . . . . . . . . . . . . . . . . 511 or . . . . . . . . . . . . . . . . . . . . . 511.alaska.gov Underground Cable Location All CVTC service areas. . . . . . . . . . . . . . . . 811 Hearing Impaired TRS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 711 Highway & Road Information Chitina, Mentasta, Copper Center,

Telephone Repair Service Copper Center, Glennallen areas

. . . . . . . . . . . . . . . . . . . 907-822-1611 or 611 Chitina . . . . . . . . . . . . . . 907-823-1611 or 611 Mentasta. . . . . . . . . . . . . 907-291-1611 or 611 Tatitlek . . . . . . . . . . . . . . 907-325-1611 or 611 McCarthy . . . . . . . . . . . . 907-554-1611 or 611 Valdez . . . . . . . . . . . . . . . 907-835-1611 or 611 Telephone Business Transactions McCarthy, Toll Free . . . . . 1 + 800 + 478-6612 Chitina, Mentasta, Copper Center, Glennallen areas . . . . . . . . . . 907-822-3551 Valdez, Tatitlek areas . . . . . . . . 907-835-2231 Or Toll Free (in Alaska) . . . 1 + 800 + 478-6612 Alaska 2-1-1 Free confidential health & human services information and referral system provided by United Way of Alaska. . . . . . . . . . . . . . . . . 211

3

Copper Valley Telecom's user-friendly phone payment system is automated and secure. To make a payment over the phone, call our toll-free number and follow the prompts to pay by credit card, debit card, or check. For your security, you must have your CVT account number and PIN on hand. PAY-BY-PHONE TOLL-FREE NUMBER 1-844-262-2424 QUICK REFERENCE GUIDE

1 - to make a payment on your account 2 - check account status

3 - create or update your PIN number 9 - repeat this menu

CHECK AS YOUR PAYMENT METHOD Please enter your current PIN or the last four digits of your social security number to verify your identity. 1 - if correct enter four digit PIN number; enter bank nine digit routing number; enter checking account number and press #; if personal account Press 1; if business account Press 2; if checking account Press 1; if savings account Press 2; if you want us to save payment information Press 1, if not press 2 9 - repeat these options ACCOUNT STATUS MENU Enter account number and then Press # (if this is correct Press 1; if not Press 2) 1 - enter account number followed by the # sign 2 - check account status 3 - create or update PIN number 9 - repeat this menu * - return to the main menu CREATE OR UPDATE PIN NUMBER & FIRST TIME LOGIN Enter account number and then Press # (if this is correct Press 1; if not Press 2) 1 - enter last four digits of your social security number to verify identity 2 - enter desired four digit PIN number 2 - review your payments 3 - restart payment process (will take you back to payment options menu)

HOW TO MAKE A PAYMENT Please enter your account number followed by the # sign (if this is correct Press 1; if not Press 2)

1 - to pay total amount due 2 - to pay a different amount For example: enter 1 5 0 0 3 # for $150.03 (if this is correct Press 1; if not Press 2) 3 - to continue (will take you back to payment options menu) 9 - to repeat this information ONCE YOU ENTER AMOUNT YOU WANT TO PAY 1 - add another account to payment total 2 - restart payment process (will take you back to payment options menu) 3 - pay amount you have selected SELECT PAYMENT METHOD 1 - pay by Mastercard, Visa or Debit card 2 - pay by check 3 - exit this menu without making a payment (will take you back to payment options menu) 9- repeat these options

CREDIT OR DEBIT CARD AS YOUR PAYMENT METHOD 1 - if correct (enter credit card number; enter expiration date; enter security code on back of card and press #)

2 - review your payments 3 - restart payment process (will take you back to payment options menu) 9- repeat these options

4

TELEPHONE REPAIR SERVICE

Simple tests can be done to determine whether to call your local telephone company or another company. These tests may save you time and money. Repair Service reporting numbers are on page 3.

Before You Call

If the problem does not occur... the problem is in your wiring. Call your local tele- phone company or another company to repair your inside wiring. Charges may apply. If the problem is in your telephone set... follow the instructions on your warranty or contact your equipment retailer for repair or replacement. If all the phone accessories are working, go to your network interface box (outside, where the phone line enters the house). Copper Installation 4

After Hours Trouble Reporting If you are calling from a cell phone to report trouble with your landline or home phone, dial 907-835-5822 in Valdez or 907-822- 7611 in Glennallen. If you are calling from a landline to report cell phone troubles, dial 1-800-235-5414. 1 Hang up all telephones. Make sure phone accessories – answering or fax machines, computers, modems, securi- ty systems, and telephone sets – are working. Unplug the phone cord from the unit or the jack and check for damage. Leave everything unplugged for 5 minutes. Then try plugging in the phone sets one at a time to see if the trouble still exists. 2 Test to determine if the problem is inside or outside the house: 1. Take a working phone to the net- work interface box (single line phone only). 2. Remove the modular plug from the test jack and after waiting 1 minute with the jack empty, insert the modular plug from your phone. 3

Fiber Installation

ONT

Power

Slack Box

Data to Modem

Telephone

Fiber

If the same problem occurs... the problem is in the phone line. Call your local telephone company and they will repair the lines at no charge to you.

5

AREA CODE MAP & TIME ZONES

The U.S. and Canada are divided into more than 134 telephone areas. Each area has a 3 figure code. See map for your area code. The area code of the telephone you are calling should be dialed, or given to the operator if it is different from the area code of the telephone you are using. It should not be used if it is the same. (When placing a call with the operator, say, for example, “I want area code 312-555-2364.”) When you give someone your telephone number, include your area code if they need it to return your call. A list of selected area codes is on the following page.

6

LONG DISTANCE CALLS

Area Codes For Some Cities

PLACE

AREA CODE PLACE

AREA CODE PLACE

AREA CODE PLACE

AREA CODE

ALABAMA (AL) Birmingham. . . . . . . . . . . . . . .205 Huntsville. . . . . . . . . . . . . 256/938 Jackson . . . . . . . . . . . . . . . . . .251 Montgomery . . . . . . . . . . . . . .334 ALASKA (AK) All areas. . . . . . . . . . . . . . . . . .907 ARIZONA (AZ) Buckeye. . . . . . . . . . . . . . . . . .623 Chandler . . . . . . . . . . . . . . . . .480 Flagstaff. . . . . . . . . . . . . . . . . .928 Phoenix . . . . . . . . . . . . . . . . . .602 Tucson. . . . . . . . . . . . . . . . . . .520 ARKANSAS (AR) Fayetteville . . . . . . . . . . . . . . .479 Little Rock . . . . . . . . . . . . . . . .501 Texarkana . . . . . . . . . . . . . . . .870 CALIFORNIA (CA) Anaheim . . . . . . . . . . . . . . . . .714 Bakersfield. . . . . . . . . . . . . . . .661 Fresno . . . . . . . . . . . . . . . . . . .559 Hollywood . . . . . . . . . . . . . . . .323 Irvine . . . . . . . . . . . . . . . . . . . .949 Long Beach . . . . . . . . . . . . . . .562 Los Angeles. . . . . . . . . . . . . . . . . . . . . . . . .213/310/323/626/661/818 Oakland . . . . . . . . . . . . . . . . . .510 Palo Alto . . . . . . . . . . . . . . . . .650 Pasadena . . . . . . . . . . . . . . . .626 Pomona . . . . . . . . . . . . . . . . . .909 Redding . . . . . . . . . . . . . . . . . .530 Ridgecrest . . . . . . . . . . . . 442/760 Sacramento. . . . . . . . . . . . . . .916 San Diego . . . . . . . . . . . . . . . .619 San Fernando . . . . . . . . . 747/818 San Francisco . . . . . . . . . 415/628 San Jose . . . . . . . . . . . . . 408/669 San Luis Obispo . . . . . . . . . . .805 Santa Monica . . . . . . . . . 310/424 Santa Rosa . . . . . . . . . . . . . . .707 Stockton . . . . . . . . . . . . . . . . .209 COLORADO (CO) Denver . . . . . . . . . . . . . . . 303/720 Grand Junction . . . . . . . . . . . .970 Pueblo . . . . . . . . . . . . . . . . . . .719 CONNECTICUT (CT) Bridgeport . . . . . . . . . . . . 203/475 Hartford . . . . . . . . . . . . . . 860/959 DELAWARE (DE) All areas. . . . . . . . . . . . . . . . . .302 DISTRICT OF COLUMBIA (DC) All areas. . . . . . . . . . . . . . . . . .202 FLORIDA (FL) Avon Park . . . . . . . . . . . . . . . .863 Clearwater . . . . . . . . . . . . . . . .727 Daytona . . . . . . . . . . . . . . . . . .386 Fort Lauderdale. . . . . . . . 754/954 Fort Myers . . . . . . . . . . . . . . . .239 Gainesville . . . . . . . . . . . . . . . .352 Jacksonville. . . . . . . . . . . . . . .904 Key West . . . . . . . . . . . . . 305/786 Miami. . . . . . . . . . . . . . . . 305/786 Orlando . . . . . . . . . . . . . . 321/407 Sarasota . . . . . . . . . . . . . . . . .941 Tallahassee . . . . . . . . . . . . . . .850 Tampa . . . . . . . . . . . . . . . . . . .813 Vero Beach . . . . . . . . . . . . . . .772 West Palm Beach . . . . . . . . . .561 GEORGIA (GA) Albany . . . . . . . . . . . . . . . . . . .229 Atlanta . . . . . . . . . . . 404/678/770 Augusta . . . . . . . . . . . . . . 706/762

MISSISSIPPI (MS) Gulfport . . . . . . . . . . . . . . . . . .228 Jackson . . . . . . . . . . . . . . 601/769 Tupelo . . . . . . . . . . . . . . . . . . .662 MISSOURI (MO) Jefferson City . . . . . . . . . . . . .573 Kansas City . . . . . . . . . . . . . . .816 Saint Louis. . . . . . . . . . . . 314/636 Sedalia. . . . . . . . . . . . . . . . . . .660 Springfield . . . . . . . . . . . . . . . .417 Union . . . . . . . . . . . . . . . . . . . .636 MONTANA (MT) All areas. . . . . . . . . . . . . . . . . .406 NEBRASKA (NE) Lincoln. . . . . . . . . . . . . . . 402/531 North Platte . . . . . . . . . . . . . . .308 NEVADA (NV) Las Vegas . . . . . . . . . . . . 702/725 Reno . . . . . . . . . . . . . . . . . . . .775 NEW HAMPSHIRE (NH) All areas. . . . . . . . . . . . . . . . . .603 NEW JERSEY (NJ) Jersey City. . . . . . . . . . . . 201/551 New Brunswick . . . . . . . . 732/848 Plainfield . . . . . . . . . . . . . . . . .908 Sussex. . . . . . . . . . . . . . . 862/973 Trenton . . . . . . . . . . . . . . . . . .609 Vineland. . . . . . . . . . . . . . . . . .856 NEW MEXICO (NM) Albuquerque . . . . . . . . . . . . . .505 Roswell . . . . . . . . . . . . . . . . . .575 NEW YORK (NY) Albany . . . . . . . . . . . . . . . . . . .518 Buffalo . . . . . . . . . . . . . . . . . . .716 Elmira. . . . . . . . . . . . . . . . . . . .607 Garden City . . . . . . . . . . . . . . .516 New York City . . . . . . . . . . . . . . . . . . . . . . .212/347/646/718/917/929 Poughkeepsie . . . . . . . . . . . . .845 Rochester . . . . . . . . . . . . . . . .585 Stony Brook . . . . . . . . . . 631/934 Syracuse . . . . . . . . . . . . . 315/680 White Plains. . . . . . . . . . . . . . .914 NORTH CAROLINA (NC) Asheville . . . . . . . . . . . . . . . . .828 Cape Hatteras . . . . . . . . . . . . .252 Charlotte . . . . . . . . . . . . . 704/980 Raleigh. . . . . . . . . . . . . . . 919/984 Wilmington . . . . . . . . . . . . . . .910 Winston Salem . . . . . . . . 336/743 NORTH DAKOTA (ND) All areas. . . . . . . . . . . . . . . . . .701 OHIO (OH) Akron . . . . . . . . . . . . . . . . 234/330 Cincinnati. . . . . . . . . . . . . . . . .513 Cleveland. . . . . . . . . . . . . . . . .216 Columbus . . . . . . . . . . . . 380/614 Dayton . . . . . . . . . . . . . . . . . . .937 Elyria . . . . . . . . . . . . . . . . . . . .440 Lima. . . . . . . . . . . . . . . . . 419/567 Marion . . . . . . . . . . . . . . . 220/740 OKLAHOMA (OK) Enid . . . . . . . . . . . . . . . . . . . . .580 Oklahoma City. . . . . . . . . . . . .405 Tulsa . . . . . . . . . . . . . . . . 539/918 OREGON (OR) Eugene . . . . . . . . . . . . . . 458/541 Portland. . . . . . . . . . . . . . 503/971 Tillamook . . . . . . . . . . . . . 503/971 PENNSYLVANIA (PA) Erie . . . . . . . . . . . . . . . . . . . . .814 Harrisburg . . . . . . . . . . . . 223/717

New Castle . . . . . . . . . . . 724/878 Philadelphia. . . . . . . . . . . 215/267 Pittsburgh . . . . . . . . . . . . 412/878 Reading . . . . . . . . . . . . . . 484/610 Scranton . . . . . . . . . . . . . 272/570 RHODE ISLAND (RI) All areas. . . . . . . . . . . . . . . . . .401 SOUTH CAROLINA (SC) Charleston . . . . . . . . . . . . 843/854 Columbia . . . . . . . . . . . . . . . . .803 Greenville. . . . . . . . . . . . . . . . .864 SOUTH DAKOTA (SD) All areas. . . . . . . . . . . . . . . . . .605 TENNESSEE (TN) Chattanooga . . . . . . . . . . . . . .423 Cookeville . . . . . . . . . . . . . . . .931 Jackson . . . . . . . . . . . . . . . . . .731 Knoxville . . . . . . . . . . . . . . . . .865 Memphis . . . . . . . . . . . . . . . . .901 Nashville . . . . . . . . . . . . . 615/629 TEXAS (TX) Abilene. . . . . . . . . . . . . . . . . . .325 Amarillo . . . . . . . . . . . . . . . . . .806 Austin . . . . . . . . . . . . . . . 512/737 Brownsville . . . . . . . . . . . . . . .956 Corpus Christi . . . . . . . . . . . . .361 Dallas. . . . . . . . . . . . 214/469/972 El Paso . . . . . . . . . . . . . . . . . .915 Fort Worth . . . . . . . . . . . . 682/817 Galveston . . . . . . . . . . . . . . . .409 Houston. . . . . . . 281/346/713/832 Lufkin. . . . . . . . . . . . . . . . . . . .936 Midland . . . . . . . . . . . . . . . . . .432 San Antonio. . . . . . . . . . . 210/830 Tyler. . . . . . . . . . . . . . . . . 430/903 Uvalde . . . . . . . . . . . . . . . . . . .830 Waco . . . . . . . . . . . . . . . . . . . .254 Wharton. . . . . . . . . . . . . . . . . .979 Wichita Falls . . . . . . . . . . . . . .940 UTAH (UT) Richfield. . . . . . . . . . . . . . . . . .435 Salt Lake City . . . . . . . . . 385/801 VERMONT (VT) All areas. . . . . . . . . . . . . . . . . .802 VIRGINIA (VA) Abingdon . . . . . . . . . . . . . . . . .276 Alexandria . . . . . . . . . . . . 571/703 Harrisonburg . . . . . . . . . . . . . .540 Lynchburg . . . . . . . . . . . . . . . .434 Norfolk. . . . . . . . . . . . . . . . . . .757 Richmond . . . . . . . . . . . . . . . .804 WASHINGTON (WA) Bellevue. . . . . . . . . . . . . . . . . .425 Olympia . . . . . . . . . . . . . . . . . .360 Seattle . . . . . . . . . . . . . . . . . . .360 Spokane . . . . . . . . . . . . . . . . .509 Tacoma . . . . . . . . . . . . . . . . . .253 WEST VIRGINIA (WV) All areas. . . . . . . . . . . . . . 304/681 WISCONSIN (WI) Eau Claire . . . . . . . . . . . . 534/715 Green Bay . . . . . . . . . . . . . . . .920 Madison. . . . . . . . . . . . . . . . . .608 Milwaukee . . . . . . . . . . . . . . . .414 Racine . . . . . . . . . . . . . . . . . . .262 WYOMING (WY) All areas. . . . . . . . . . . . . . . . . .307 PUERTO RICO All areas. . . . . . . . . . . . . . 787/939 VIRGIN ISLANDS All areas. . . . . . . . . . . . . . . . . .340

Macon . . . . . . . . . . . . . . . . . . .478 Marietta . . . . . . . . . . 470/678/770 Savannah. . . . . . . . . . . . . . . . .912 HAWAII (HI) All areas. . . . . . . . . . . . . . . . . .808 IDAHO (ID) All areas. . . . . . . . . . . . . . . . . .208 ILLINOIS (IL) Aurora . . . . . . . . . . . . . . . . . . .630 Chicago . . . 312/630/708/773/815 Des Plaines . . . . . . . . . . . 224/847 Mount Vernon . . . . . . . . . . . . .618 Peoria . . . . . . . . . . . . . . . . . . .309 Rockford . . . . . . . . . . . . . 779/815 Springfield . . . . . . . . . . . . . . . .217 INDIANA (IN) Evansville. . . . . . . . . . . . . 812/930 Fort Wayne . . . . . . . . . . . . . . .260 Gary. . . . . . . . . . . . . . . . . . . . .219 Indianapolis . . . . . . . . . . . 317/463 Lafayette . . . . . . . . . . . . . . . . .765 South Bend . . . . . . . . . . . . . . .574 IOWA (IA) Cedar Rapids . . . . . . . . . . . . .319 Council Bluffs . . . . . . . . . . . . .712 Des Moines . . . . . . . . . . . . . . .515 Dubuque . . . . . . . . . . . . . . . . .563 Oskaloosa . . . . . . . . . . . . . . . .641 KANSAS (KS) Dodge City . . . . . . . . . . . . . . .620 Kansas City . . . . . . . . . . . . . . .913 Topeka. . . . . . . . . . . . . . . . . . .785 Wichita. . . . . . . . . . . . . . . . . . .316 KENTUCKY (KY) Bowling Green. . . . . . . . . 270/364 Lexington. . . . . . . . . . . . . . . . .859 Louisville . . . . . . . . . . . . . . . . .502 Pikeville . . . . . . . . . . . . . . . . . .606 LOUISIANA (LA) Baton Rouge . . . . . . . . . . . . . .225 Covington . . . . . . . . . . . . . . . .985 Lake Charles . . . . . . . . . . . . . .318 New Orleans . . . . . . . . . . . . . .504 Shreveport. . . . . . . . . . . . . . . .318 MAINE (ME) All areas. . . . . . . . . . . . . . . . . .207 MARYLAND (MD) Annapolis. . . . . . . . . 410/443/667 Frederick . . . . . . . . . . . . . 240/301 MASSACHUSETTS (MA) Boston . . . . . . . . . . . . . . . 617/857 Fitchburg . . . . . . . . . . . . . 351/978 Pittsfield. . . . . . . . . . . . . . . . . .413 Saugus . . . . . . . 339/617/781/857 Worcester . . . . . . . . . . . . 508/774 MICHIGAN (MI) Ann Arbor . . . . . . . . . . . . . . . .734 Detroit . . . . . . . . . . . . . . . . . . .313 Flint . . . . . . . . . . . . . . . . . . . . .810 Grand Rapids . . . . . . . . . . . . .616 Kalamazoo. . . . . . . . . . . . . . . .269 Lansing . . . . . . . . . . . . . . . . . .517 Marquette . . . . . . . . . . . . . . . .906 Traverse City . . . . . . . . . . . . . .231 Troy . . . . . . . . . . . . . . . . . 248/947 Warren. . . . . . . . . . . . . . . . . . .586 MINNESOTA (MN) Duluth . . . . . . . . . . . . . . . . . . .218 Minneapolis . . . . . . . . . . . . . . .612 Rochester . . . . . . . . . . . . . . . .507 Saint Cloud . . . . . . . . . . . . . . .320 Saint Paul . . . . . . . . . . . . . . . .651

7

TO MAKE A LONG DISTANCE CALL

Station-to-Station Calls Alaska . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 + Area Code + Number Other Places . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 + Area Code + Number Calling Card, Collect & Person-to-Person Calls Alaska . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . “0” (Operator) + Area Code + Number Other Places . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . “0” (Operator) + Area Code + Number Long Distance Directory Assistance Alaska . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 + Area Code + 555-1212 Other Places . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 + Area Code + 555-1212 There is a charge for intrastate calls and International Directory Assistance calls. These charges are authorized by the Alaska Public Utilities Commission or Federal Communications Commission and are subject to change.

Toll-Assistance If trouble is encountered . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .“0”

DIRECTORY ACCURACY Copper Valley Telecom cannot and does not assume any liability because of errors or omissions in compiling this directory. Sometimes, despite careful attention, errors will occur. Please check your listing in the directory. If it is incorrect in any way, please call the business office so that it may be corrected in the next issue.

Responsibility for Advertising Copper Valley Telecom is not liable for damages arising from errors or omissions in free listings. Its liability in the case of paid listings shall not exceed the charge for such listings during the life of this directory.

Copper Valley Telephone Cooperative Board of Directors Trish Stowe, Valdez President Ryan Morgan, Valdez Jennie Sodergren Vice President Valdez Karen Linnell, Glennallen Terry Valentine Secretary/Treasurer Glennallen Rob Chaffin Joey Virgin Valdez Glennallen

Mike Rego Glennallen

8

INTERNATIONAL CALLING

Dialing Instructions To place an International call: 1. Dial the International Access Code 011 2. The Country Code 3. The City Code 4. The Local Number For example: To place a direct dialed call to Oslo, Norway, you would dial: International Access Code + Country Code + City Code + Local Number 011 + 47 + 22 + Local Number After dialing any international call, allow at least 45 seconds for the ringing to start. Additional Assistance or Information Dial “00” (Operator) if you need assistance: 1. To call countries that cannot be direct dialed. 2. For help on completing a call. 3. To get credit if you reach a wrong number. 4. To get Country and City Codes that are not listed. Country and City Codes are on page 10.

Calls to Canada, Puerto Rico, the U.S. Virgin Islands and Most Dial Points in the Caribbean/Atlantic Region

These calls can be dialed the same as long dis- tance calls within the continental United States.

Rates For information on rates, call your long distance carrier.

LIFELINE AT COPPER VALLEY TELECOM INTERNET . WIRELESS DATA . SERVICE BUNDLES Contact us to learn more about Copper Valley Telecom’s extensive Lifeline program for wireless and landline phones.

CVTC.ORG | 800.235.5414

9

COUNTRY & CITY CODES

How to use this chart 1. The bold number following the country name is the “Country Code.” 2. The number beside each city is the “City Code.”

Country & City Codes

COUNTRY/CITY

CODE COUNTRY/CITY

CODE COUNTRY/CITY

CODE COUNTRY/CITY

CODE

Russia . . . . . . . . 7 Moscow. . . . . . . . . 495 Saudi Arabia. . . 966 Riyadh . . . . . . . . . . . 1 Senegal . . . . . . 221 Dakar . . . . . . . . . . . . 8 Serbia. . . . . . . . 381 Singapore. . . . . .65 Slovakia . . . . . . 421 Bratislava. . . . . . . . . 2 South Africa . . . .27 Cape Town . . . . . . 21 Pretoria . . . . . . . . . 12 South Korea . . . .82 Seoul . . . . . . . . . . . . 2 Spain . . . . . . . . .34 Barcelona . . . . . . . 93 Madrid . . . . . . . . . . 91 Sri Lanka . . . . . .94 Colombo . . . . . . . . 11 Suriname . . . . . 597 Paramaribo . . . . . . . 4 Sweden . . . . . . .46 Stockholm . . . . . . . . 8 Switzerland . . . .41 Geneva . . . . . . . . . 22 Zurich . . . . . . . . . . 43 Syria. . . . . . . . . 963 Damascus . . . . . . . 11 Taiwan . . . . . . . 886 Taipei . . . . . . . . . . . . 2 Thailand . . . . . . .66 Bangkok . . . . . . . . . 2 Tunisia . . . . . . . 216 Tunis . . . . . . . . . . . . 1 Turkey . . . . . . . .90 Istanbul Asya. . . . . 216 Istanbul Avrupa . . . 212 Ukraine . . . . . . 380 Kiev . . . . . . . . . . . . 44 United Arab Emirates . . . . 971 Abu Dhabi . . . . . . . . 2 Dubai . . . . . . . . . . . . 4 United Kingdom . . . . .44 Cardiff . . . . . . . . . . 29 London . . . . . . . . . 20 Manchester . . . . . . 161 Uruguay . . . . . . 598 Montevideo . . . . . . . 2 Vatican City . . . .39 Venezuela. . . . . .58 Caracas . . . . . . . . . 212 Vietnam . . . . . . .84 Hanoi . . . . . . . . . . . . 4 Yemen . . . . . . . 967 Sana’a . . . . . . . . . . . 1

+10

Japan . . . . . . . . .81 Tokyo. . . . . . . . . . . . 3 Yokohama . . . . . . . 45 Kenya. . . . . . . . 254 Nairobi . . . . . . . . . . 20 Kuwait . . . . . . . 965 Jahrah . . . . . . . . . . 477 Liberia . . . . . . .*231 Libya . . . . . . . . 218 Benghazi . . . . . . . . 61 Tripoli. . . . . . . . . . . 21 Liechtenstein . 423 Vaduz. . . . . . . . . . . . 2 Luxembourg . . .*352 Malaysia. . . . . . .60 Kuala Lumpur . . . . . 3 Mexico . . . . . . . .52 Acapulco . . . . . . . . 744 Cancun . . . . . . . . . 998 Mexico City . . . . . . 55 Tijuana . . . . . . . . . . 664 Mongolia . . . . . 976 Ulaanbaatar . . . . . . 11 Netherlands . . . .31 Amsterdam . . . . . . 20 Rotterdam . . . . . . . 10 Netherlands . . . 599 Bonaire . . . . . . . . . 717 Curacao. . . . . . . . . . 9 New Caledonia . 687 Nouméa. . . . . . . . . 23 New Zealand . . .64 Auckland . . . . . . . . . 9 Nicaragua. . . . . 505 Managua . . . . . . . . . 2 Nigeria . . . . . . . 234 Abuja . . . . . . . . . . . . 9 North Korea . . . 850 Pyong Yang. . . . . . . 2 Norway . . . . . . . .47 Oslo . . . . . . . . . . . . . 2 Pakistan . . . . . . .92 Islamabad . . . . . . . 51 Sukkur . . . . . . . . . . 71 Panama . . . . . . 507 Panama City . . . . . . 2 Paraguay . . . . . 595 Asuncion . . . . . . . . 21 Peru . . . . . . . . . .51 Lima. . . . . . . . . . . . . 1 Philippines . . . . .63 Manila . . . . . . . . . . . 2 Poland . . . . . . . .48 Krakow . . . . . . . . . 12 Warsaw . . . . . . . . . 22 Portugal . . . . . . 351 Lisbon . . . . . . . . . . 21 Romania . . . . . . .40 Bucharest . . . . . . . 21

+16

Ecuador . . . . . . 593 Los Rios . . . . . . . . . 5 Quito . . . . . . . . . . . . 2 Egypt . . . . . . . . .20 Alexandria . . . . . . . . 3 Cairo . . . . . . . . . . . . 2 El Salvador . . . . 503 Metropolitan Area . . 2 Fiji . . . . . . . . . . 679 Suva . . . . . . . . . . . 32 Finland . . . . . . . 358 Helsinki . . . . . . . . . . 9 France . . . . . . . .33 Bordeaux. . . . . . . . . 4 Paris . . . . . . . . . . . . 1 Toulouse . . . . . . . . . 5 French Polynesia . . . . .*689 Germany. . . . . . .49 Berlin . . . . . . . . . . . 30 Dresden . . . . . . . . . 351 Frankfurt . . . . . . . . 69 Munich. . . . . . . . . . 89 Greece . . . . . . . .30 Athens . . . . . . . . . . 21 Guatemala . . . . 502 Jarry. . . . . . . . . . . . 26 Guyana . . . . . . . 592 Linden . . . . . . . . . . 444 Haiti . . . . . . . . . 509 Comtel . . . . . . . . . . 420 Haitel . . . . . . . . . . . 510 Honduras . . . . . 504 Tegucigalpa. . . . . . . 2 Hong Kong . . . . 852 Hungary . . . . . . .36 Budapest . . . . . . . . . 1 Iceland . . . . . . . 354

+2

Afghanistan . . . .93 +11.5 Albania . . . . . . . 355 +8

+10

Durres . . . . . . . . . . 52 Tiranë. . . . . . . . . . . . 4 Algeria . . . . . . . 213 Adrar . . . . . . . . . . . 49 Bejaia. . . . . . . . . . . 34 American Samoa . . . . . . *1684 Argentina . . . . . .54 Buenos Aires . . . . . 11 Cordoba . . . . . . . . 351 Armenia . . . . . . 374 Ashtarak . . . . . . . . 32 Yerevan . . . . . . . . . . 1 Aruba . . . . . . . . 297 Australia. . . . . . .61 Brisbane . . . . . . . . . 7 Melbourne . . . . . . . . 3 Sidney . . . . . . . . . . . 2 Austria . . . . . . . .43 Innsbruck. . . . . . . . 512 Vienna . . . . . . . . . . . 1 Bahrain . . . . . .*973 Belgium . . . . . . .32 Antwerp . . . . . . . . . . 3 Brussels. . . . . . . . . . 2 Belize . . . . . . . . 501 Punta Gorda . . . . . . 7 Bolivia . . . . . . . 591 La Paz . . . . . . . . . . . 2 Bosnia and Herzegovina . . . 387 Sarajevo. . . . . . . . . 57 Brazil . . . . . . . . .55 Brasilia. . . . . . . . . . 61 Rio de Janeiro . . . . 21 Sao Paulo . . . . . . . 11 Cambodia . . . . . 855 Phnom Penh . . . . . 23 Chile. . . . . . . . . .56 Santiago . . . . . . . . . 2 Valparaíso . . . . . . . 32 China . . . . . . . . .86 Beijing (Peking) . . . 10 Shanghai . . . . . . . . 21 Colombia . . . . . .57 Bogota. . . . . . . . . . . 1 Cartagena . . . . . . . . 5 Costa Rica . . . .*506 Croatia . . . . . . . 385 Zagreb . . . . . . . . . . . 1 Cyprus . . . . . . . 357 Nicosia. . . . . . . . . . 22 Czech Republic. . . . . . 420 Brno. . . . . . . . . . . . 54 Prague . . . . . . . . . . . 3 Denmark . . . . . *45

+10

+9

+7

+8

+10

+8

+1

+15

+7 +8

+8

+19

-4 +4

+9

+9

+8

+8

+10

+16

+8

+15

+8

+3

+1

+17

-3 +8

+12

+4

+8

+14

+8

+8

+9

+10

+8

+8

+1

+3

+9

+4

+1

+15

+18

+2

+3

+14

+19

+1

+8

+8

+1

+15

+5

+9

+8

+8

+16

+7

+10

Reykjavik . . . . . . . . . 5 India. . . . . . . . . .91 +12.5

+14

+8

Delhi . . . . . . . . . . . 11 Mumbai . . . . . . . . . 22 Indonesia . . . . . .62

+3

+11

+12

+14

Jakarta. . . . . . . . . . 21 Iran . . . . . . . . . .98 +10.5

+14

+2

+7

Tehran . . . . . . . . . . 21 Iraq . . . . . . . . . 964 Baghdad . . . . . . . . . 1 Israel . . . . . . . . 972 Haifa . . . . . . . . . . . . 4 Jerusalem . . . . . . . . 2 Tel Aviv . . . . . . . . . . 3 Italy . . . . . . . . . .39 Bologna . . . . . . . . . 51 Naples . . . . . . . . . . 81 Rome . . . . . . . . . . . . 6 Venice . . . . . . . . . . 41 Ivory Coast . . . . 225 Yamoussoukro . . . 30

+4

+10

+2

+2

+9

+4

+2 +8

+15

+8 +3

+8

+8

+9

+13

+7

+8

+10

+9

+7

+8

*No City Code Required

10

INTERNET SERVICES

Fast, Reliable, Unlimited Internet Service What can you do with unlimited Internet? Anything. Copper Valley Telecom Internet always has been and always will be unlimited. We will never throttle your speeds for using too much home or office Internet or charge you for “extra data buckets,” as other providers do. When we say unlimited, we mean just that — genuinely unlimited Internet.

LANDLINE, LONG DISTANCE, & WIRELESS BEST VALUE

LANDLINE & LONG DISTANCE

SPEED

LANDLINE ONLY

1Gbps 1000Mbps upload

$99

$120

$180

ULTIMATE

150Mbps 150Mbps upload

$80

$100

$130

BEST

FIBER COPPER

50Mbps 50Mbps upload

$50

BETTER

$70

$100

*Max attainable speed at your location.

$55

$65

GOOD

$45

Getting Connected Is As Easy As... Pick The Plan For You No matter what kind of Internet user you are, Copper Valley Telecom has the speed to meet your needs. Our Customer Service Representatives will help guide you to the perfect plan for you, without pressure to buy more than you need, because we believe con- necting to the world via the Internet should be instant, effortless, and affordable for everyone. Schedule Installation Our expertly-trained technicians will install, test, and verify your connectivity. They will ensure a worry-free connection because everyone knows the best Internet is a connection so fast and reliable that you never have to think about it. With Copper Valley Telecom, that is what you will get. 2 1

Connect Without Limits Now that you have your new state-of- the-art Internet connection installed, it’s time to start streaming, downloading, uploading, working, playing, and everything in between. Regardless of what your Internet needs are, you now have the ability to do it without fear of slowing down or running out of home or office Internet. Welcome to living unlimited. 3

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WIRELESS COVERAGE MAP

16

WIRELESS COVERAGE MAP

Choose the provider with the most coverage where you work and play!

17

ONLINE DIRECTORY

cvtc411.com

UNLIMITED ACCESS TO LOCAL BUSINESSES

Searching For Businesses From the main screen, simply enter the type of business or the name of the business that you are looking for in the “FIND” box. You will be directed to a page containing all of the businesses that match your search, as well as a map indicating where each business is located (if an address was provided) . By clicking on any advertiser’s address, you can get an exact location of the business on the map, as a well as the option of obtaining driving directions from your own location! From the listing infor- mation on the right, you can also access a business’s ad as it appears in the Yellow Pages, visit their website or send them a quick email (if the advertiser has chosen these options) .

Searching For People From the main screen, click on “SEARCH PEOPLE” and simply enter the name of the person or people you are looking for in the “FIND” box. You will be directed to a page containing all of the people that match your search, as well as a map indicating where each person is located (if an address was provided) . Reverse Phone Number Search You can search for residences and businesses by telephone number by clicking on the “SEARCH PEOPLE” tab from the main screen and entering telephone number into the “FIND” box. You will be directed to a page showing any person or business with the phone number that matches your search, as well as a map indicating the location (if an address was provided). Please note: Results will not contain cell phone numbers .

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CUSTOMER PROPRIETARY NETWORK INFORMATION

Copper Valley Telephone Cooperative and its subsidiaries, including Copper Valley Long Distance & Copper Valley Wireless, follow the Federal Communications Commission (FCC) rules for protecting customer information. Based on the Customer Proprietary Network Information (CPNI) ruling by the FCC, we implement specific standards to protect customer information. Even though we consider everything about your account and services, except for information found in the public directory, to be private, confidential information and do not share it with anyone other than you without your written permission, effective December 8, 2007, our process became stricter. When you contact us directly to receive information about your account, the following safeguards apply: • We ask you for picture identification in person. • We ask you to provide a password if you contact us by phone. • If you prefer not to use a password, we can call you back at the phone number of your account or mail your information to the billing address on your account (address needs to have been in effect for at least 45 days). • We send you notification when your billing address, password, secret question, or email address has been changed. • We only use information on your account for target marketing within our Copper Valley com- panies. You may opt out of these campaigns if you wish. An annual opt-out card is mailed to all customers. You can also contact us at any time to opt out of these campaigns. • We do not share your account information with any 3rd party for marketing purposes. If you choose to use a password, we encourage you to review it and make sure that it meets the following criteria. Passwords need to be at least 8 characters long, including at least 3 numbers. For help with changing your password to meet these criteria, please contact a Customer Service Representative at 907-835-2231, 907-822-3551, or 1-800-478-6612.

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CUSTOMER INFORMATION GUIDE

These pages provide answers to some of the questions asked most frequently about our services and billing procedures. For more detailed information, contact our business offices in Valdez and Glennallen.

What Will the Phone Company Need to Know to Set Up a New Account? To help speed along your service request, please have the following information when you call or visit our business office to apply for service: • Complete street address, including apartment number if applicable. • How you would like your name to appear in the directory. For an additional charge, you may order additional listings for other mem- bers of your household or business. • Letter showing good credit from past utility (telephone or electric), if available. • Employment status. • Social security number, valid driver’s license or state ID. How Long Will it Take to Get My Phone Service Installed? Most appointments for residential services can be scheduled within five business days after an application is completed, as long as facil- ities are available at the requested location. Appointments for business service installations vary in length depending on the complexity of the services being installed. How Am I Billed? The monthly charges for all your services are billed one month in advance. Long distance calls and wireless calls are rated against your calling plan after you make them. Your first bill will be for one full month plus any prorated amount for days in current month. When Will I Receive My Bill? You should receive your bill approximately five days after your bill date.

Can I View My Statement Online? Yes, we have a program referred to as SMARTHUB – that allows you to view your statement online. You will need to call in to your local customer service office in order to activate your account. We highly recommend it! When is My Payment for Services Due? Your payment for billed services is due the last day of the given month and will be considered delinquent if not paid by that date. If your pay- ment will not reach us by that date, call the Valdez or Glennallen business office to discuss payment arrangements with a Customer Service Representative. “Failure to receive mail” will not be recognized as a valid excuse for failure to pay bills when due. If your bill is not paid by the last day of the month it will become delinquent. You will receive a notice of delinquency with a date for tem- porary disconnection if not paid. If payment is not received by the disconnection date your service(s) will be disconnected and you will be required to pay any past due amount plus the reconnect charge before they are reconnected. You may also be required to provide additional security deposits. Will I Be Asked to Pay a Deposit? All residential and business customers are asked to pay a deposit for service based on credit history.

If I Pay a Deposit, When Will It Be Returned?

We want to return your deposit as soon as pos- sible. After you’ve had service with us twelve months, we’ll review your account and if you’ve been making your payments when due, we’ll refund your deposit.

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CUSTOMER INFORMATION GUIDE

Financial Assistance for Basic Telephone Service

Rates, Rules and Regulations A copy of the Copper Valley Telecom tariff is available for public inspection at the Valdez and Glennallen business office and at www.cvtc.org . Incorrect Directory Listings The vast majority of directory listings are correct, but, as with any job of this size, some errors are bound to occur. If your listing in the directory is incorrect, it cannot be changed until the next edition of the directory is issued. In the mean- time, we can make sure the listing is correct in Directory Assistance records. Please call your business office to report any errors in your listing. Your service representative will be happy to help. The Company’s liability for damages arising from errors or omissions in listings is limited in accor- dance with its tariffs. Your Number is Important When preceded by your area code, there is no other telephone number exactly like yours in the U.S. or Canada. Make it easy for people to reach you by displaying your area code and telephone number on all stationery, statements and advertising pieces.

Struggling to make ends meet? Consider apply- ing for federal Lifeline & Linkup telephone assis- tance through Copper Valley Telecom. The application is easy to complete and discounts go into effect almost immediately. The Lifeline and Linkup Programs provide local or wireless telephone service at reduced cost to qualifying low income customers. To qualify, customers must meet the following criteria: Certify that you are not receiving Lifeline dis- counts on any other telephone lines (even with another provider). Meet income-based criteria as shown on the Lifeline Program application or certify that you subscribe to one of the following needs-based assistance programs: • Supplemental Nutrition Assistance Program (SNAP), formerly known as Food Stamps • Medicaid • Supplemental Security Income (SSI) • Federal Public Housing Assistance (FPHA) or Section 8 • Veterans Pension and Survivors Benefit • Tribal Programs (and live on federally- recognized Tribal lands) • Bureau of Indian Affairs General Assistance • Head Start (only households meeting the income qualifying standard) • Tribal Temporary Assistance for Needy Families (Tribal TANF) • Food Distribution Program on Indian Reservations For more information, please call the CVT business office. How Do I Go About Disconnecting My Phone Service? Contact our Valdez or Glennallen business office in advance of your disconnect date and request a disconnect order to be entered. Be prepared to provide forwarding information.

Number Changes CVT will make every effort to avoid changes of a cus- tomer’s telephone number, but reserves the right, when- ever it becomes necessary in the conduct of business, to change the customer’s telephone number or central office designation.

21

CUSTOMER INFORMATION GUIDE

Customers with Non-Pub or Non-Listed Numbers

the customer, except when the “out of service” is due to the fault of the customer. No other lia- bility shall in any case attach to CVT on account of interruptions of service. Can I Have My Home or Addition Pre-wired for Phone Service? If you are remodeling or have a house, duplex or triplex under construction, we can install telephone wires so that they do not show. This pre-wiring must be done before wall framing is covered with wallboard. Call our business offic- es to schedule an appointment for this work. Consumer-Provided Equipment Equipment, apparatus, devices or systems not furnished by Copper Valley Telecom may be used with company facilities and equipment on one party service, provided such use complies with the Copper Valley tariffs. Any item used with the Company’s facilities and equipment in violation of the Company’s tariffs may lead to disconnection from the network of the equip- ment, apparatus, devices or systems, or in the suspension of your telephone service. Please contact our business offices for other informa- tion concerning these regulations. Telephone Safety The telephone is one of the safest appliances in your home or office. There are, however, a few situations where a telephone user should use caution. • Using the telephone near water – The tele- phone should not be used while you are in the bathtub, shower or pool. Immersion of the telephone or handset in water could cause an electrical shock. • Using the telephone during an electrical storm – Avoid using a telephone during an electrical storm in your immediate area; calls of an urgent nature should be brief. Although the system uses protective measures to limit abnormal electrical surges from entering your home, absolute protection is impossible.

Federal regulations require CVT to provide cus- tomer billing name and address information to telecommunications companies for use in billing you directly for any calls you make using their services. CVT will only provide this information upon the request of the telecommunications provider unless the subscriber to a nonpublished or unlisted telephone number has affirmatively requested that its billing name and address not be disclosed. Upon such request the information will not be provided. If you have a problem with your phone service or billing, call our business office. If you have a tele- phone repair problem, call our Repair Service. CVT customer service and technical support personnel are specially trained to solve your telephone problems and to be sensitive to your needs. However, if you’re not satisfied, feel free to ask for a supervisor. If your problem can’t be solved by the supervisor, higher levels of man- agement are available to help you. Remember, we’re here to serve you. Tones and Signals The following types of tones are sometimes heard on landline telephones. If you are calling our offices for technical support, our personnel may ask if you hear one or more of these signals. • Dial Tone A continuous hum, the signal to start dialing. • Ringing Signal A burring tone repeated at regular intervals. • Busy Signal A steady buzz-buzz tone. Credit for Telephone Service Outages Upon request of the customer, CVT will allow customers credit in all cases where telephones are “out of service” for a period of two days or more from the time the trouble was reported by Reporting and Solving Telephone Problems

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