TwinLakes2025Telco

WIRING

Worry Free Equipment Plans Protect and Enhance Your Equipment

Inside wiring maintenance is available for customers for a small monthly fee. This fee covers the maintenance and repair of inside wiring that we install. If you are not currently subscribing to our inside wire maintenance, you are responsible for your own repairs and a possible service call may apply if the issue is not related to Twin Lakes Equipment

1.

Verify that your internet line is fully seated in your Router by unplugging and plugging it back in. It should also go into the slot labeled “WAN”, “Internet” or could be a symbol that looks like a globe. On 8 Gig Speed Packages this cable will need to go into the 10 Gig Port on the Router. Verify the internet line is fully seated in the Jack. It may also go into a slot labeled “Eth1”, “LAN”, “GE”, or “10GE” if you have an Indoor ONT (Fiberbox). The internet line may directly come out of the floor or wall and therefore this step can be ignored. The Cable should go into the “10 GE” slot if there is one, otherwise it should go into the “GE” or “LAN” slot.

2.

1.

If you have any customer owned equipment and/or wiring, disconnect to see if trouble clears. Check the phone cable is seated properly in the Jack by unplugging it at both ends. If you have an Indoor ONT (Fiber box) it is possible the phone will plug into the “POTs 1” Port.

2.

3.

Check all phones to make sure they are hung up properly.

3. 4.

Replace the Ethernet cable if possible. Replace your Router.

4.

Check phones to determine if trouble exists on all phones or just one. This may show an issue with the phone itself.

For tech tips and assistance. Find us on YouTube. Scan the QR code below.

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