TwinLakes2023PutmanCountyArchive

GENERAL INFORMATION

days, Twin Lakes will assume you approve of the use of your CPNI for the purposes of providing you with information about other communications related services. Red Flag Rules and Identity Theft Prevention Program The Fair and Accurate Credit Transactions Act of 2003, an amendment to the Fair Credit Reporting Act, required telecommunications providers to establish and implement rules and policies regarding identify theft protection to be put into operation and those rules became effective November 1, 2008. Twin Lakes adopted this sensitive information policy to help protect employees, customers, contractors and the company from damages related to the loss or misuse of sensitive information. This policy enables the company to protect existing customers, reducing the risk from identity fraud, and minimize potential damage to the company from fraudulent new accounts. For more information, please contact your local business office. Hearing/Speech-Impaired Service Telephone Communication for the hearing/ speech impaired is simpler with Dual Party Service. This service allows telephone communication between a hearing/speaking person and a hearing/speech-impaired individual who uses a Telecommunications Device for the Deaf (TDD). Specially trained operators relay conversation simultaneously between the TDD user and the speaking party. TDD Users dial ................................................ 711 Voice Users dial........................... 1-800-848-0299 TDD Directory Assistance Service ..................................................... 1-800-855-1155 The Area Code plus the seven (7) digit telephone number must be provided to the Relay Service Operator. Calls may be placed 24 hours a day, 7 days a week, including holidays. The Tennessee Dual Party Relay Center is a cooperative effort of the Tennessee Regulatory Authority and local Tennessee telephone companies. Obtaining Service By Fraudulent Means The law of Tennessee provides that it shall be unlawful for any person to obtain or attempt to obtain service by fraudulent means with the intent to avoid payment for lawful charges.

Advertising Telephone Numbers The advantage of showing telephone numbers on stationery, signs, cards, etc., is recognized, though the growth and corresponding growth and arrangement of telephone facilities may require the changing of telephone numbers. For this reason, stationery, signs, cards, etc., showing telephone numbers should not be printed in large quantities. Any customer that has a business listing with Twin Lakes is entitled to a one line listing in the Yellow Pages under the heading of your choice. For additional information concerning your Yellow Page listing, you may contact your local Twin Lakes office. Annoyance Calls The law of Tennessee provides that it shall be unlawful for any person or persons to communicate to another within the state by means of telephonic conversation, any lewd, obscene or lascivious remarks, suggestions or proposals manifestly intended to embarrass, disturb or annoy the person to whom the said remarks, suggestions or proposals are made. Any person or persons violating the provisions of this section shall be guilty of a misdemeanor. We are concerned about obscene and harassing calls. You don’t have to talk or listen to such calls; simply hang up. If the calls persist, contact your local sheriff’s office and sign up for a trace to be placed on your line. You will be required to keep a log of the times that the harassing calls are received to report to Twin Lakes. There will be a charge for this service if a successful trace is made. Any results from the trace are given to the sheriff’s office. Customer Proprietary Network Information (CPNI) is information that telecommunications services such as local, long distance, and wireless phone companies obtain about their subscribers through the provision of services. It includes not only what services they use, but also their usage. The Federal Communications Commission (FCC) requires customers to provide a password when customers contact a carrier, such as Twin Lakes, before the carrier can release any call detail or online information. It also requires carriers to notify customers of account changes. We recommend if you have not set up a password, visit your local Twin Lakes Business Office. If you would like to opt-out of Twin Lakes using your CPNI for any marketing purposes, please contact your local Twin Lakes Business Office within 30 days of receiving this notification. If no opt-out contact has been made within the 30

Telecommunications Devices Access Program (TDAP) The Telecommunications Devices Access Program (“TDAP”) is established by Chapter 417 of the Public Acts of 1999 (the “ACT”). In accordance with the Act, the program is designed to distribute appropriate telecommunications devices so that persons who have a disability may effectively use basic telephone service. The Tennessee Regulatory Authority was given the responsibility and authority to implement and manage this program. Devices are issued on a first-come, first served basis. However, there are certain qualifiers that might enable individuals to receive devices on a priority basis. Learn more at https://www. tn.gov/tpuc/telecommunications-devices access-programs-tdap or by calling 1-800 342-8359. Tennessee Relay Service Customer Service at 1-866-503-0262 (TTY, Voice, ASCII, STS). Telephone Directories Every effort is made to make the directory as accurate as possible. The Company, however, assumes no liability for damages arising from errors or omissions in making up or printing of this directory. Please report any incorrect listings by calling the Business Office promptly. Tennessee Regulatory Authority Nashville Toll Free .................. 1 + 800-342-8359 Nashville Office Long Distance .................................................. 1 + 615-741-2904 Social Security Administration .................................................. 1 + 800-772-1213 Tennessee Relay Center Services TDD/TTY.................................. 1 + 800-848-0298 Voice ........................................ 1 + 800-848-0299 Toll Service Subscribers are responsible for all long distance service originating from or made collect to their telephones, regardless of who places or talks on the call.

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