TwinLakes2022PutmanCountyArchive

GENERAL INFORMATION

all of the information requested in the form. To request a copy of the complaint form, call 866-632-9992. Submit your completed form or letter to USDA by: (1) mail: U.S. Department of Agriculture, Office of the Assistant Secretary for Civil Rights, 1400 Independence Avenue, SW, Washington, DC 20250-9410; (2) fax 202-690-7442; or (3) email: program.intake@usda.gov . TennCare Kids - Tennessee’s EPSDT Program Tennessee has made a commitment to promoting good health in children from birth until age 21. It’s called the TennCare Kids program. This is Tennessee’s EPSDT (Early Periodic Screening, Diagnosis and Treatment) Program. TennCare Kids is a full program of checkups and health care services for children who have TennCare. These services make sure that babies, children, teens, and young adults receive the health care they need. To learn more, please contact your local health department or the Family Assistance Service Center at 1-866-311-4287 or online at: https://www.tn.gov/health/information-for-individuals/i/fact- sheets/epsdt Say “Do-Not-Call” to Unwanted Telemarketers A National Do-Not-Call Registry has been established to give you the opportunity in limiting the telemarketing calls you receive. Register USDA is an equal opportunity provider, employer, and lender.

Lifeline Assistance Programs The Tennessee Regulatory Authority (TRA) designated Twin Lakes as the “Eligible Telecommunications Carrier” within its service area for universal service purposes. The goal of universal service is to provide all Tennessee citizens access to essential telecommunications services. Lifeline Service is a federal program for low income households and qualified residential recipients. You may qualify if you participate in any of these programs: • Supplemental Nutrition Assistance Program (SNAP) • Medicaid • Bureau of Indian Affairs General Assistance • Head Start (Only if residing on Tribal Lands and household meets income qualifying standard) • Food Distribution on Indian Reservations • Tribal Temporary Assistance for Needy Families (Tribal TANF) • Supplemental Security Income (SSI) Lifeline Service includes a monthly discount for basic phone or broadband charges. Only one discount is available per household. Lifeline is non-transferable. For more information, contact your local business office. Statement of Nondiscrimination TWIN LAKES TELEPHONE COOPERATIVE CORPORATION is the recipient of Federal assistance from the U.S. Department of Agriculture (USDA). In accordance with Federal civil rights law and U.S. Department of Agriculture (USDA) civil rights regulations and policies, the USDA, its Agencies, offices, and employees, and institutions participating in or administering USDA programs are prohibited from discrimination based on race, color, national origin, religion, sex, gender identity (including gender expression), sexual orientation, disability, age, marital status, family/parental status, income derived from a public assistance program, political beliefs, or reprisal or retaliation for prior civil rights activity, in any program or activity conducted or funded by USDA (not all bases apply to all programs). Remedies and complaint filing deadlines vary by program or incident. Persons with disabilities who require alternative means of communication for program information (e.g., Braille, large print, audiotape, American Sign Language, etc.) should contact the responsible Agency or USDA’s TARGET Center at 202-720-2600 (voice and TTY) or contact USDA through the Federal Relay Service at 800-877-8339. Additionally, program information may be made available in languages other than English. To file a program discrimination complaint, complete the USDA Program Discrimination Complaint Form, AD-3027, found online at http:/www.ascr.usda.gov/complaint_filing_cust.html and at any USDA office or write a letter addressed to USDA and provide in the letter • Federal Public Housing Assistance (FPHA) • Veterans Pension or Survivors Benefits For Low Income Eligibility, you must call 1-800-234-9473.

your telephone number on the National Do-Not-Call List to restrict commercial telemarketers from calling you. Some exceptions include businesses with which you have existing relationships and some non-profit, educational and political organizations. There isnocharge to register your telephone numbers, residential and wireless, on the National Do-Not-Call Registry. You may register on the National Do-Not-Call List by telephone or via the Internet. To register by phone, call 1-888- 382-1222 from the number you wish to

register. For TTY, call 1-866-290-4236. You can also register online at www.donotcall.gov . To place your number on the Tennessee Do-Not- Call Registry, call 1-877-872-7030 or online at https://www.tn.gov/ tpuc/tennessee-do-not-call-program/csd-online-do-not-call- registration-form . After registration, your telephone number will show up on the registry within 30 days following your registration. Telemarketers will have up to 31 days to remove your number from their call lists. This service is enforced by the Federal Communications Commission and the Federal Trade Commission. Closed Captioning For Closed Captioning questions or issues, please contact Twin Lakes. For immediate assistance, please call 931-268-0281 or email Networking@twinlakes.net . Please send written requests to Twin Lakes, Attn: Networking, PO Box 67, Gainesboro, TN 38562.

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