TwinLakes2022PutmanCountyArchive

TROUBLESHOOTING

Download the “Twin Lakes TV” app from your applicable streaming device. You will be prompted to enter your username and password on the next screen. Your username and password will be provided by the Twin Lakes Customer Service Team when you sign up.

Buffering most commonly happens when you do not have enough broadband speed to download the amount of data needed to play a video, causing a stream to pause and buffer in order to prevent lag.

• Slow internet speeds (Twin Lakes offers speeds up to 10 GIG – make sure you have the speed you need!) • Weak or degraded Wi-Fi signal due to signal interference • Other users on your internet network using up all of your bandwidth

You can use the Twin Lakes TV App on: • iOS Mobile Devices and Tablets (iPhone, iPad) • Roku Devices • Amazon Fire TV Devices (Fire TV Stick, Fire TV Cube, etc.) • Android Mobile (Samsung Galaxy, Pixel4, etc.) • Android TV (Nvidia Shield TV, TiVo Stream, etc.) • Smart TV (Running Android TV, Roku TV, Fire TV) • Google Chromecast • Apple TV

The higher your download and upload speed, the less likely you are to experience buffering while streaming. Twin Lakes offers speeds up to 10 GIG (10,000 Mbps) to provide the best streaming experience for you and your family. If possible, hardwire your devices where available. Pause the video for a moment to allow data to build. Limit the number of active devices in your home, close any background downloads and apps.

• Approved Twin Lakes Set Top Boxes (Amino and Specific Entone Models)

You must be connected to a Twin Lakes broadband connection to watch the Twin Lakes TV App. You can still manage all Cloud DVR recordings from the TV App when away from home, but watching any type of content is only available when connected to your Twin Lakes broadband connection.

For additional information regarding Cloud DVR, TV Guide, Playback Controls, and more, a detailed Quick Start Guide is available at: twinlakes.net/support/tv

We recommend having a minimum of our 50/50 Mbps broadband speed for the required bandwidth for streaming on your device. However, the higher your download and upload speed, the less likely you are to experience buffering while streaming. Twin Lakes offers speeds up to 10 GIG (10,000 Mbps) to provide the best streaming experience for you and your family.

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