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Telephone Repair Service

Chickasaw Telephone is responsible for the maintenance and repair of the service lines to your home. If you need repair, try to determine if the problem is in your wiring, jacks, devices or our service lines. If we make a service call and determine the problem is caused by your telephone set, inside wiring or other devices and not our facilities, you may be billed for a service call. First make sure your receiver is on the hook. If we discover your receiver is off the hook, you may be billed for a service call even if someone else reported the trouble. Unplug each telephone and test each one by plugging into the Network Interface Box on the outside of your home. The Network Interface Box has a test jack to help locate trouble in the line. The telephone that tests dead or no dial tone is the bad phone. Leave the bad phone unplugged. If all

If you have reported that you are unable to make or receive calls, and your line is out of order for more than 24 hours from the time of the report (and the trouble is on Chickasaw Telephone), you are entitled to a credit on your next bill for part of the local service charges. Broadband Service Issues For repair issues for your broadband please check your devices to make sure they’re connected correctly. If you continue to have issues, please contact our Help Desk Support Line at 800-687-0173. The Help Desk can help detect if the issue is in the customer’s equipment or in our service lines. In some cases, the Help Desk may be able to solve the issue over the phone with you. If the Help Desk finds the trouble is in our service lines, they will escalate your trouble ticket back to Chickasaw Telephone’s Repair Department.

phones tested do not have a dial tone at the Network Interface Box, then the trou ble may be in Chickasaw Telephone Company lines, and you should contact our repair service.

REPAIR MAINTENANCE PROGRAM

To protect you from service call charges, our repair maintenance program covers the cost of our trip to your home to repair inside wiring and jacks. It also covers the cost of our trip to determine if the problem is in your telephone, wiring or other devices. Customer Maintenance is $4.00 monthly and covers the telephone and broadband service.

TELEPHONE NETWORK INTERFACE

INSTRUCTIONS

MODULAR PLUG REMOVED

REPAIR SERVICE NUMBER 1-800-344-3401

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