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Repair Service

Chickasaw Telephone is responsible for maintenance and repair of the telephone lines to your home. If you need repair, try to deter- mine if the problem is in your wiring or our telephone lines. If we make a service call and determine the problem is caused by your telephone set or inside wiring and not by our facilities, you will be billed for a service call. First make sure your receiver is on the hook. If we discover your receiver is off the hook, you may be billed for a service call even if someone else reported the trouble. Unplug each tele- phone and test

the Network Interface Box on the outside of your home. The Network Interface Box has a test jack to help locate trouble in the line. The telephone that tests dead or no dial tone is the bad phone. Leave the bad phone unplugged. If all phones tested do not have a dial tone at the Network Interface Box, then the trouble may be in Chickasaw Telephone Company lines, and you should contact our repair service. If you have reported that you are unable to make or receive calls, and your line is out of order for more than 24 hours from the time of the report (and the trou- ble is on Chickasaw Telephone), you are entitled to a credit on your

next bill for part of the local service charges.

each one by plugging into

REPAIR MAINTENANCE PROGRAM

To protect you from service call charges, our repair maintenance pro- gram covers the cost of our trip to your home to repair inside wiring and jacks. It also covers the cost of the trip to determine if the problem is in your telephone set. Customer Maintenance is $4.00 monthly.

TELEPHONE NETWORK INTERFACE

INSTRUCTIONS

REPAIR SERVICE NUMBER 1-800-344-3401

MODULAR PLUG REMOVED

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