Sulphur, OK-2018 Paoli-Rosedale

Hearing and Speech Impaired

Welcome To Relay Oklahoma For The Hearing & Speech Impaired

Ask the agent to use voice or hearing carry-over. ( Result: This provides direct communication

If you live or work in Oklahoma, you can take advantage of the state’s new relay communica- tions service, offered by Sprint. Known as Relay Oklahoma, the service will be provided 24 hours every day, with no restrictions on the length or number of calls placed. To Access Relay Oklahoma, Callers Can Dial Either Toll-Free Number: (The center can be reached from anywhere in the 1 800 522 8506 (TTY/Voice) or dial 711 What You Need To Know • Relay Oklahoma is Strictly Confidential All calls will be kept private, and no records or conversations will be maintained. Relay customers agents will not share information regarding the contents of any relay call, unless they are required to do so by state or federal law. • What To Do In An Emergency In case of emergency, please call the TTY- equipped 9-1-1 center or emergency services center in your Oklahoma community. You will need to verify the phone number for emergency TTY calls in your area. Remember: Calls placed directly and immediately to the local TTY emergency number can save valuable time in urgent situations. • Your Communications Options state using either number.) 1 800 722 0353 (TTY/Voice)

when callers who are deaf, hard-of-hearing, or speech disabled use their own voice or hearing.) • Using Directory Assistance Please refer to your local directory for the directory assistance number. • Relay Oklahoma Billing Procedures - There are no fees or charges for using the relay service within your local calling area. - Long distance calls made through Relay Oklahoma will be billed at a reduced rate. This discount is given to compensate for the additional time needed to place a call through the relay service. Rates are available. - Direct dial, collect calls, third-party calls, credit card and calling cards are welcome through the relay service. Simply identify your billing method. • State-To-State/International Calling Relay Oklahoma lets you place calls to and receive calls from anywhere in the continental United States. In addition, Relay Oklahoma enables you to make international calls to any- where in the world. • Computer Call Processing You may access Relay Oklahoma with your computer by dialing either 1-800-722-0353 or 1-800-522-8506. Set your communications software to the following protocol at speeds ranging from 300 to 2400:

If you ask, Relay Oklahoma offers you different ways for your calls to be handled. Here are your options: Ask the relay agent to type and speak exactly what is said. ( Result: The agent will reproduce the exact conversation.) Ask the agent not to announce your call. ( Result: The agent will not initially ask the a. 8 bit b. No Parity c. 1 Stop Bit d. Full Duplex When calling at a rate of 300 or below, follow the above settings using Half Duplex. (Note: It may be helpful to set your “time out” to 100 seconds.) If you need more information on Relay Oklahoma, please feel free to call our Customer Service Center:

calling party if he or she has ever received a relay call, and will not explain the service.)

1-800-676-3777 (TTY/Voice) Relay Oklahoma c/o Sprint P.O. Box 7910 Shawnee Mission, KS 66207

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