Sulphur OK 2016

Repair Service

Chickasaw Telephone is responsible for main- tenance and repair of the telephone lines to your home. If you need repair, try to determine if the problem is in your wiring or our telephone lines. If we make a service call and determine the problem is caused by your telephone set or inside wiring and not by our facilities, you will be billed for a service call. First make sure your receiver is on the hook. If we discover your receiver is off the hook, you may be billed for a service call even if some- one else reported the trouble. Unplug each telephone and test each one by plugging into each wall jack, checking for a dial tone as you go. The telephone

one else’s. If the borrowed telephone works, then the problem is in your telephone set. If all telephones appear to be working, take one to the NETWORK INTERFACE BOX on the outside of your home and plug it in. It has a test jack to help locate trouble in the tele- phone lines. If you are having the same trouble at the NETWORK INTERFACE BOX with a good phone, then the trouble is in Chickasaw Telephone lines and you should call our repair service.

If you have reported that you are unable to make or receive calls and your line is out of order for 24 hours or more from the time of the report you are entitled to a credit on you next bill for

part of the local service charges. If the adjust- ment does not appear on

that causes the line to go dead is the bad one. Leave the bad telephone unplugged and contact the company that sold it to you for repair or replacement. If you have just one telephone, unplug it and borrow some-

your next bill call the busi- ness office.

REPAIR MAINTENANCE PROGRAM

To protect you from service call charges, our repair maintenance pro- gram covers the cost of our trip to your home to repair inside wiring and jacks. It also covers the cost of the trip to determine if the problem is in your telephone set.

TELEPHONE NETWORK INTERFACE

INSTRUCTIONS

REPAIR SERVICE NUMBER 1-800-344-3401

MODULAR PLUG REMOVED

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