SouthwestTexas2025Archive

General Information

A local service option called Prepaid Local Telephone service (PLTS) is now available. PLTS provides eligible customers a one-time opportunity to retain their local service if they are at risk of disconnection of their local service for nonpayment of telephone bills. It also allows residential customers who have been disconnected because of delinquent or unpaid bills to be reconnected. PLTS is not available to business customers. In order to subscribe, you must contact the Company's business office during normal business hours and request PLTS. If your telephone has been disconnected and you apply for PLTS within 10 days of receiving a notice, you will not be required to pay the reconnection charge for restoring service. However, when you return to basic local telecommunications service, you will be charged that reconnection fee. To receive PLTS, you are required to subscribe to Toll Blocking/Restriction Service which prevents you from making long distance telephone calls, receiving collect calls, accessing directory assistance services or using usage sensitive services (such as call return, call trace and auto redial, if offered by the Company). In subscribing to PLTS, you agree not to incur additional charges for these services. In addition, you agree not to request additional service from the Company other than those included in the PLTS subscription. Customers subscribing to PLTS will not be required to pay a deposit; however, you must make an initial two-month prepayment for PLTS services and enter into a deferred payment agreement for the payment of any outstanding local service balance that can be identified by the Company. Monthly payments under this payment agreement may not exceed the greater of $10 or 1/12 of the outstanding local service balance owed to the Company and will begin in the third month after subscribing to PLTS. Customers are responsible for making timely payments on their PLTS account and abiding by the terms and conditions of PLTS. A customer will be disconnected immediately from PLTS for violation of PLTS terms and conditions and will no longer be eligible to receive PLTS from the Company. If you are disconnected, the Company has the right to retain and apply any amounts left in your PLTS account to your outstanding balance owed to the Company. A customer may return to Basic Local Telecommunications Service from PLTS by paying all PLTS charges on time and paying all outstanding debt to the Company, including outstanding long distance charges. If you have any questions regarding PLTS, its terms or conditions, please contact the Southwest Texas Communications business office. PREPAID LOCAL TELEPHONE SERVICE Lifeline service is a government program designed to make monthly residential telecommunication services more affordable to eligible low-income customers. Customers who are eligible for the Lifeline program are also eligible for toll blocking at no additional charge. To be eligible for Lifeline, a customer's annual household income must be at or below 135% of the federal poverty guidelines, or a customer must receive benefits from or have a child in the household who receives benefits from at least one of the following programs: Medicaid, Supplemental Nutrition Assistance Program (SNAP), Supplemental Security Income (SSI), Federal Public Housing Assistance (FPHA), Low Income Home Energy Assistance Program (LIHEAP), health benefits coverage under the State Child Health Plan (CHIP), Health and Safety Code, National School Lunch Program (free lunch program), or Temporary Assistance for Needy Families (TANF). Lifeline is a non-transferable service and eligible subscribers may receive assistance from only one wireline or wireless telecommunications provider per household. Only eligible customers may enroll in the program. Customers are required to submit a Lifeline application form and will be required to certify continued eligibility annually. Customers who willfully make false statements in order to obtain Lifeline benefits can be punished by fine or imprisonment or can be barred from the program. Questions concerning Lifeline application or eligibility may be directed to the Low-Income Discount Administrator (LIDA) at 1-866-454-8387 or www.texaslifeline.org. Basic services are offered to all customers in Southwest Texas Communications service territories at the rates, terms, and conditions specified in Southwest Texas Communications tariff. If you have any questions regarding the Company's services, please call us at 830-683-2111, or visit our business office at 939 S Texas Hwy 55 Rocksprings, Texas. When an 800, 888, and other toll-free prefixes and 900 services number is dialed from your telephone, your telephone number may be transmitted to the company you have called and may be available to that company's service representative before your call is answered. See "Call Number Blocking" on page 48 if you wish to block your number. AUTOMATIC NUMBER IDENTIFICATION LIFELINE PROGRAM

GEN INFO ENGLISH

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Rocksprings, Texas