SouthwestTexas

General Information

ESTABLISHMENT OF CREDIT FOR RESIDENTIAL APPLICANTS

An applicant is defined as a person who applies for service for the first time or reapplies at a new or existing location after discontinuance of service. A customer is defined as someone who is currently receiving service. We may require you, as a residential applicant for service, to satisfactorily establish credit, but establishment of credit does not relieve you from complying with the rules for prompt payment of bills. Credit history will be applied for a reasonable period of time to a spouse or former spouse who shared the service. Credit history maintained by one will be applied equally to the other without modification and without additional qualifications not required by the other. All applicants for permanent residential service who are 65 years of age or older will be considered as having established credit if such applicant does not have an outstanding balance with us or another utility for the same utility service which accrued in the last two years. No cash deposit shall be required of such applicant under these conditions. We may decline to serve you until you have complied with the approved rules and regulations of the Company on file with the Commission governing the service applied for, or for the following reasons: • If your installation or equipment is known to be hazardous or of such character that satisfactory service cannot be given. • If service is requested at a location where another customer received or continues to receive service, the other customer's bill from the Company is unpaid at that location, and the Company can prove that the change of account holder and billing name is made to avoid or evade payment of an outstanding bill owed to the Company. GROUNDS FOR REFUSAL TO SERVE

GEN INFO ENGLISH

YOUR RIGHT TO REGISTER A COMPLAINT WITH THE PUC

You have the right to file a formal or informal complaint or pursue any matter with the Public Utility Commission of Texas at this address: Public Utility Commission of Texas 1701 N Congress Ave. PO Box 13326 Austin, TX 78711-3326 512-936-7120; Toll Free 888-782-8477 or (TTY 1-512-936-7136)

711 for teletypewriter for the deaf email: consumer@puc.texas.gov online complaint: puc.texas.gov

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Rocksprings, Texas