SouthwestTexas

Information About Your Telephone Service

SOUTHWEST TEXAS COMMUNICATIONS repairs and maintains the telephone lines and equipment outside your home and/or business. Your inside wiring is your own responsibility unless you have the Inside Wire Protection Plan (see page 58). The following "Troubleshooting Tips" are provided in order to help you avoid costly service calls. REPAIR SERVICE

TROUBLESHOOTING TIPS

• Unplug all of your telephones and any other devices. Plug one telephone into a jack and check for dial tone. (Do not use a cordless phone for testing). If the phone works, try it at each of your jacks. If the phone does not work, try another phone. • If you have a cordless phone, answering machine, fax machine, small dish TV receiver, or any other device which plugs into both the telephone line and the electric line, you should disconnect these devices during thunderstorms. If your phone line is out, disconnect all of these electrically powered devices and test the line with an ordinary phone. • If you have a cordless phone with a low battery, it may short out your entire phone line. If this is the problem, disconnect the cordless phone until you are able to replace the battery. • If you are having a problem dialing long distance, note the exact time of the attempted call and the number you are trying to reach. Southwest Texas Communications can verify that your calls are reaching your long distance carrier, but you may have to contact your carrier directly to determine why you cannot complete the call.

OTHER INFO ENGLISH

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Rocksprings, Texas