SouthwestTexas

Information About Your Telephone Service

SPANISH LANGUAGE PLAN

Southwest Texas Communications (SWTC) has a written plan setting forth its procedures for communicating with Spanish-Speaking persons. In compliance with this plan, anyone who wishes to see a written copy of the plan may do so by requesting a copy from the Commercial Office in Rocksprings, Texas or by calling 830-683 2111. SWTC has bilingual service representatives available to handle complaints, billing inquiries, and repairs, upon request. Notices of new services, discount programs, promotions and balloting are printed in English and Spanish. Southwest Texas Communications (SWTC) tiene un plan escrito declarando su procedimiento para comunicar con personas en español. De acuerdo con este plan, si alguien quiere una copia se puede pedir en la Commercial Office en Rocksprings, Texas o llame al 830-683-2111. SWTC tiene representantes bilingue. A peticion, los representantes de reparacion y servicio le pueden ayudar con sus quejas, informacion de su cuenta y servicio. Noticias de servicio nuevo, programas de descuentos, promociones y votaciones estan escritas en ingles y español.

REFERRAL HELPLINE - SOCIAL SERVICES LINEA DE REFERIMIENTO PARA SERVICIOS SOCIALES

Bandera County

2-1-1

Edwards, Real & Uvalde County

2-1-1

Val Verde County

2-1-1

RECORDING OF TELEPHONE CONVERSATIONS

If your telephone conversation is being recorded, one of the following conditions must exist: • All parties being recorded must hear a beep or distinctive recorder tone approximately every fifteen seconds. • All parties to the telephone conversation must give their prior consent to the recording of the conversation. The prior consent must be obtained in writing or be part of, and obtained at the start of the recording. • In lieu of the above condition, the recording party can give verbal notification in a clear, unambiguous manner, which is recorded at the beginning and as a part of the call. Under certain restrictions, exemptions to these provisions exist for commercial licensees, emergency reporting systems, and law enforcement authorities.

OTHER INFO ENGLISH

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Rocksprings, Texas