SouthwestTexas

General Information

TEXAS UNIVERSAL SERVICE FUND

This fund was created by the State of Texas to help pay for low-income customers and customers in high-cost rural areas and to serve customers with disabilities. This charge is approximately 12% of your bill and is being offset by reductions in in-state long distance charges. It appears on your bill as "Texas Universal Service." If you have any questions about this charge or how it is calculated, please call our business office.

FEDERAL UNIVERSAL SERVICE CHARGE

The Federal Universal Service Charge, as prescribed by the Federal Communications Commission, is now included in your telephone bill. The amount collected through this charge funds telecommunications services discounts to schools, libraries, rural health care providers, and low-income customers; it also provides funds to local telephone companies that serve rural, insular and high-cost areas.

DEAF, HARD OF HEARING, OR SPEECH IMPAIRED SERVICES

GEN INFO ENGLISH

Customer Telephone Access-RELAY TEXAS This service relays calls between a person using a TDD or other assistive devices and any other telephone user within the state. The service also allows a person without a TDD to call a TDD user. Specially trained personnel are available 24 hours a day, 7 days a week, to relay the call. There is no extra charge for this service. Calls placed to destinations within the State of Texas will be billed at discounted rates. Long Distance calls placed through RELAY TEXAS will be billed at US T-Mobile rates. To use RELAY TEXAS or obtain more information, call toll free:

If you have a TDD, dial 1 + 800 + RELAY-TX (1-800-735-2989) or 711 If you do not have a TDD, dial 1 + 800 + RELAY-W or (1-800-735-2988) For additional questions, contact T-Mobile TRS Customer Service at 1-800-676-3777.

SPECIALIZED TELECOMMUNICATIONS ASSISTANCE PROGRAM

The Specialized Telecommunications Assistance Program (STAP) provides financial assistance to help Texas residents with disabilities purchase basic specialized equipment or services needed to access the telephone network. For more information, contact the Texas Commission for the Deaf and Hard of Hearing at 512-407 3250 (Voice) or 512-407-3251 (TTY) or www.sunset.texas.gov/reviews-and-reports/agencies/texas-commission deaf-and-hard-hearing. This program is open to all individuals who are residents of Texas and have a disability.

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Rocksprings, Texas