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SUBSCRIBER INFORMATION

Lifeline Services The Tennessee Public Utility Commission has designated Ben Lomand Connect as the “Eligible Telecommunications Carrier” within its service area for universal service purposes. The goal of universal service is to provide all Tennessee citi- zens access to essential telecommunications services. If you participate in any of these programs, you should contact our office about current eligibility for Lifeline: • Supplemental Nutrition Assistance Program (SNAP) • Medicaid • Supplemental Security Income (SSI)

• Federal Public Housing Assistance (FPHA) • Veteran’s Pension or Survivor’s Pension • Income-based eligibility • Additional eligibility programs for Tribal lands

Tennessee Dual Party Relay Center The Tennessee Dual Party Relay Center is a seven-day-a- week, 24-hour-a-day center for relaying telephone calls, personal or business, to speech/hearing impaired telephone customers. To use the center, speech or hearing impaired callers using their TDD’s may dial 1-800-848-0298. Hearing callers may dial 7-1-1 or 1-800-848-0299 for assistance from the Tennessee Relay Center. There is no charge for dialing on 7-1-1 and 800 numbers. Hearing/speech impaired callers type on their TDD’s the name and telephone number of the person to be called. Hearing callers simply tell the assistant the name and telephone num- ber of the hearing/speech-impaired person they’re calling. The specially trained communications assistant will then relay the call word for word and in strictest confidence. Local calls are relayed free, while long-distance calls are billed at regular rates. There are no extra charges for using the center. The center relays in-state calls only. The Tennessee Dual Party Relay Center is a cooperative effort of the Tennessee Public Service Commission, AT&T and Tennessee’s local telephone companies, including Ben Lomand Connect. Hearing and speech impaired persons using a telecommu- ni-cations device for the deaf (TDD) and needing assistance with calls outside the state of Tennessee can dial 1-800-848- 0298 or 1-800-848-0299.

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