SixCounty2021

SUBSCRIBER INFORMATION

Customer Provided Equipment Customer provided equipment may be connected to Telephone Company facilities only if it is registered or otherwise complies with the FCC’s rules and meets the conditions set forth in the Company’s tariffs. These FCC rules and tariffs are designed to meet the convenience of the customer and at the same time protect the telephone network against any possible hazards to customers and Company employees.

Pedestal or Pole

A service charge may be incurred if the Telephone Company visits the premises of the customer and the service difficulty or trouble is found to have been caused by the customer’s equipment or facilities.

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Cable

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If you have any ques- tions concerning the use of customer provided equipment, please con- tact your service office.

Customer Responsibility 1. Phones, Cords, Fax, Modem, Answering Machines, Etc. 2. Inside Wiring 3. Telephone Jacks

Telephone Company Responsibility 4. Network Interface Device (NID) 5. Service Wire (buried or aerial) 6. Pedestal or Pole 7. Cable (buried or aerial)

5 Service Wire

2 Inside Wiring

Network Interface

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1

3

Telephone Jacks

Telephones, Answering Machines, Fax Machines Etc.

Troubleshooting Tips From Ben Lomand Connect These simple tests may help determine the source of the problem. Problem: No dial tone or static on the line. 1. Check all telephone cords – from jack to telephone base and from the telephone to the handset – make sure they are not loose or damaged. 2. Hang up all telephones. Make sure all equipment is working...like answering machines, fax machines, Caller ID boxes, computer modems, and telephone sets. To check, unplug each piece of equipment from the phone jack and the electrical outlet. Leave everything unplugged for 5 minutes. Then try plugging in the equipment one item at a time to see if the trouble still exists. 3. If all equipment is working, test to determine if the problem is inside or outside the house: a. Take a working phone (single line phone only) to the network interface box, which is outside where the phone line enters the house. b. Remove the modular plug for the test jack and insert the modular plug from your phone. c. If the same problem occurs, the problem may be in the phone line. Call 611 to report trouble with your line. d. If the same problem does not occur, the actual problem may be in your wiring. Call 611 to report trouble with your inside wiring.

e. If the problem is in your telephone set, follow the instructions on your warranty or contact the store you purchased it from for repair or replacement. Call 611 if you are renting the telephone and paying a monthly fee.

Wire Maintenance Plan Ben Lomand Connect provides an optional wire maintenance plan that provides trouble isolation and repair on customer’s inside wires and jacks. For just $2.00 per month you can save expensive repair charges and insure professional work in your home and/or business. Call your local Ben Lomand Connect office for details.

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