Sierra2023Archive

Local Calling

Important Information About Telephone Service Availability

* California LifeLine and Federal Lifeline Program benefits are available to all RESIDENTIAL customers who meet the eligibility rules established by the California Public Utilities Commission and who qualify under either the California LifeLine program-based or income based criterion. Documentation of qualified program participation or proof of household income is required at the time of enrollment. Sierra Telephone provides discounted rates for qualified California LifeLine customers through a combination of the federal and/or state programs. Customer benefits include: reduced monthly service rates, $9.37 connection/conversion rates, a credit for the monthly Subscriber Line Charge, free toll blocking, and exclusion of state-mandated surcharges normally applicable to the basic service rate. A second California LifeLine Service telephone line discount is available for qualified disabled RESIDENTIAL customers through state-only funding. ** Federal Minimum Service Standard: Speed of 25/3 Mbps or the broadband service that is the highest available speed at your location. *** Federal Enhanced Lifeline and Expanded Link-Up Program benefits and qualification standards apply to all RESIDENTIAL customers living on Tribal lands as described in the Code of Federal Regulations at Section 47 C.F.R. § 54.400(e). To qualify for Federal Enhanced Lifeline, the customer must also qualify to participate in the California LifeLine Program and certify that they reside on Tribal land. Eligible residents of Tribal lands may receive up to $34.25 in Federal Enhanced Lifeline support. Qualified RESIDENTIAL customers living on Tribal lands who require assistance with initial service installation costs are eligible to receive the Expanded Link-Up discount. Expanded Link-Up provides a 100% reduction, up to $100, of the charges for both service connection and line extension charges in connection with the one-time costs associated with initiating a single connection for RESIDENTIAL telephone service at the customer’s principal place of residence. Charges for facilities or equipment (for example, inside wire or a telephone) that falls on the customer side of the demarcation point are not covered. For additional details about Sierra Telephone’s services or to apply for California LifeLine Service or Federal Enhanced Lifeline Service, please contact a Sierra Telephone Business Office: Oakhurst Business Office. . . . . . . . . . . . . . . . . . . . . . . . . 559-683-4611 Mariposa Business Office . . . . . . . . . . . . . . . . . . . . . . . . 209-966-3636 or Toll Free . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 877-658-4611 www.SierraTel.com

Sierra Telephone has been providing reliable service of the highest quality to customers in eastern Madera and Mariposa Counties since 1895. A wide variety of products and services are available to customers within our 775 square mile serving area - including the following:

Basic Service Offerings: Rates in effect December 1, 2022 and are subject to change.

The above rates include the following: • Local Calling • Access to Directory Assistance • Touch Tone Capability • Access to Interexchange Service Providers • Access to Operator Services • Voice Grade Access to the Public Switched Network • Access to Emergency 9-1-1 Services • Toll Blocking ** Meets federal minimum service standard . . . . . . . $6.02 ** Does not meet federal minimum service standard $8.02 FEDERAL ENHANCED LIFELINE *** Single Party . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $0.00 - and Expanded Link-Up*** Sierra Telephone provides discounted monthly service rates and free Toll Blocking to all Residential Customers who qualify for California LifeLine Service or Federal Enhanced Lifeline Service government assistance programs. Lifeline service is non-transferable, only eligible consumers may enroll in the program, and the federal discount is limited to one Lifeline discount per household. RESIDENTIAL SERVICE Single Party . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $25.00 BUSINESS SERVICE Single Party . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $39.32 CALIFORNIA LIFELINE SERVICE * Single Party

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