Sierra2023Archive

Service & Billing

Limited Service is temporarily provided by Sierra Telephone at no charge to residential locations where there has been previous telephone service and it is permissible with existing technology and facilities. It is also provided to a new residential location where there is an outside network interface, known as a Minimum Point of Entry (MPOE), and inside jacks have been wired to the MPOE. This residence service allows callers to have limited outgoing call capability. Calls are restricted to 9-1-1 for emergency service and to a local telephone number for the Sierra Telephone Business Office. To verify the availability of Limited Service at a residential location that does not have current active telephone service, plug in a standard corded telephone to a properly wired inside jack or at the network interface box. If dial tone is present at the residential location: To reach emergency services . . . . . . . . . . . . . . . . . . . . . . . . dial 9-1-1 To reach the Oakhurst Business Office . . . . . . . . . . dial 559-683-4611 To reach the Mariposa Business Office . . . . . . . . . . dial 209-966-3636 Limited Service will be provided for 120 days following (1) the date of notification of discontinuation of telephone service to existing residential locations, or (2) the date of provision of Limited Service to a new residential location. How to Get Service Restored A customer whose basic local exchange telephone service* has been discontinued for non-payment of bills will be required to pay any unpaid balance for basic local exchange telephone service charges, including mandated surcharges and taxes, due to Sierra Telephone prior to restoration of basic local exchange telephone service. A service connection charge may also be applicable. If payment is made for only the outstanding balance for basic local exchange telephone service and mandated surcharges and taxes, only basic local exchange telephone service will be restored. Long distance service and other optional services, such as Internet Service/Digital Subscriber Line (DSL), Toll/Calling Plans, Custom Calling, Voice Mail, and other Individual or Bundled Features associated with the account will be restored when the outstanding unpaid balance due, including any mandated surcharges and taxes and all applicable service charges associated with those services, is paid. *Basic Charges are defined in California Public Utilities Commission Decision 96-10-066, Appendix B, Page 5.

Monthly Bill For Service You are responsible for payment of authorized charges on your bill. Your payment is DUE when you receive your bill and becomes DELINQUENT TWENTY-TWO (22) calendar days thereafter. Failure to pay charges for basic flat rate single line service charges, as defined in California Public Utilities Commission Decision 96-10-066, Appendix B, page 5, including all mandated surcharges and taxes (i.e. the charges designated with an * on your telephone bill) may result in a disconnection of telephone service. Other services, such as the ability to make toll calls, may be restricted if not paid. Optional services may be discontinued. Other action to collect unpaid accounts may also be taken. If your service is disconnected for non-payment, you must pay the delinquent amount plus a 1.5% late fee and a charge to reconnect your service. You may If your service is disconnected for non-payment, past charges and previous debts must be paid before your service can be reconnected. The reconnection fee will be added to your next bill. **Important Notice Regarding 911 Service** All disconnected residential telephone lines will be provided with access to 9-1-1 and the Sierra Telephone Business Offices: also be required to pay a deposit. How to Get Service Restored

Dial 559-683-4611 for Oakhurst Dial 209-966-3636 for Mariposa

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