RuralAlaska2024OTZTelephoneCooperative

Customer Information Things You Need To Know

You may provide notice of a billing error to your local Telephone Company by telephone or in writing within 60 days of receiving the bill. If you write, you should: • Give us the customer’s name and telephone number to which the charge was billed. • Tell us the date and amount of the error, and the type of error you believe occurred. • Tell us why you believe it was an error.

If it is determined that no billing error ocurred, your rights and obligations are: You will be given an explanation stating the reasons why it has been determined there was no error. If there was an error – even a partial error or an error different than what you asserted – your account will be adjust ed appropriately. If you request a written explanation and copies of any documentary evidence, it will be provided.

You should contact your local Telephone Company first, since we have an agreement to receive billing error notifications. You may also notify the long distance carrier, but they may ask you to contact us directly. A customer who calls us about a billing error within 60 days of receiving the bill will have provided sufficient notice to initiate a billing review. You have the right to withhold payment of any disputed amount pending completion of the billing review. All actions to collect that disputed amount will be suspended until the review is completed.

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