RuralAlaska2024OTZTelephoneCooperative

Special Services For Enhanced Communications

Call Waiting When you’re on the phone and someone else is trying to call you, Call Waiting sounds a tone to alert you to the incoming call. Call Waiting also lets you answer incoming calls and talk privately, without losing the original phone connection. You can even use Call Waiting to switch between phone conversations.

Call Forwarding Call Forwarding is a convenient way to help phone calls catch up with you when you’re on the go. There are two ways to set up Call Forwarding (Fixed and Variable) and you will want to discuss the choices with an OTZ Customer Service Representative. To Use Call Forwarding Each community in the OTZ service area has unique programming numbers for Call Forwarding and Variable Call Forwarding. Please ask an OTZ Customer Service Representative to help you write in the correct numbers for your service area. Fixed Call Forwarding When Fixed Call Forwarding is turned on, the feature automatically forwards your calls to one other phone number that you have chosen. Forwarding to this pre-set number is automatic, or “fixed.” 1. To turn on this feature, dial *95 and wait 4 seconds* for two bursts of dial tone. Call Forwarding is now turned on. Hang up, or, if you want to call the “forward-to” number (so you can tell someone you are forwarding your calls), just stay on the line and wait another 4 seconds and the call will be placed. 2. To turn off this feature and restore normal service, dial *96 and wait 4 seconds* for two bursts of dial tone; then hang up.

To Use Call Waiting 1. You will hear an “alert” tone when you are already on the phone and an incoming call is waiting. 2. Depress and release the hook switch (or “flash” button) to put the original con versation on hold. This simultaneously connects you with the incoming call. 3. To switch between callers, depress and release the hook switch once for each transfer. (Note: The caller on hold cannot hear the other caller’s conversation with you.) 4. If you are ready to end the original con versation when you hear the Call Waiting alert tone, simply hang up. Your tele phone will ring. Lift the receiver and you will be connected to the incoming caller.

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