Alaska Relay Telecommunications Relay Service

Dial 7-1-1 To Place A Relay Call or 1-800-770-8973 (TTY) 1-800-770-8255 (Voice) 1-800-770-3919 (ASCII) 1-866-355-6198 (Speech to Speech) 1-866-355-6199 (Spanish) 1-800-770-6180 (VCO Direct) What Is Alaska Relay? Alaska Relay service provides telephone accessibility to people who are deaf, hard of-hearing or speech-disabled. Alaska Relay is available 24 hours a day, 365 days a year, with no restrictions on the number of calls placed or on the length of the calls. Alaska Relay provides state-of-the-art technology, a full range of features, and highly trained pro fessional communication assistants (CAs) to ensure that users are able to communicate easily and effectively – every time they place a relay call. This 24-hour relay service is provided at no cost to callers. Long distance calls will be billed accordingly. What Equipment Do I Need To Use Relay? The most common telephone device used to make a relay call is a TTY (text telephone). There are other telephone devices avail able, depending on the type of relay ser vices used. Alaska residents who are deaf, hard-of-hearing, deaf-blind or speech-dis abled are eligible to receive specialized telephone equipment through the equipment Distribution Program at CSD at minimal or no cost. For more information on how to obtain specialized telephone equipment in your area, call toll free (866) 338-0035 TTY or (907) 338-0035 TTY, (866) 757-6256 Voice. Confidentiality And Ethics Alaska Relay is strictly confidential. All calls will be kept private, and no records of any conversations will be maintained. CAs will not share information regarding the contents of any relay calls. All calls and information are 100 percent confidential. For more information – Check our website at

TDD Legislation Under Alaska state law, speech and hearing impaired persons who are determined by the state to be eligible can obtain special teletypewriter equipment allowing telephone calls to be sent or received by those with speech or hearing impairment. Because these special services are to be provided at a consumer cost no greater than paid by other customers, this program is funded through a monthly surcharge on all tele phone customers in the state.

Interested persons should write to: Alaska Deaf, Hard-of-Hearing and Deaf-Blind Council, Inc P.O. Box 90129

Anchorage, AK 99509

Century Communications And Video Accessibility Act Of 2010 (“CVAA”) The CVAA requires telecommunications companies to make their products and services accessible to people with disabil ities, if such access is readily achievable. To clearly show that OTZ recognizes the importance of meeting the needs of people with disabilities, OTZ added a question on all OTZ service applications asking whether the applicant has any dis abilities that may inhibit access to service offerings. Additionally, OTZ posted infor mation about disability related services and company contact information at our business office and on our website at . In the future, OTZ will be including CVAA related information in marketing materials as well. If you need additional informa tion, or if there is anything that we can do to assist someone with disabilities, please contact Cynthia Fields at 907-442-3114.


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