RuralAlaska2022ASTAC

Consumer Information A Useful Guide

How Do I Handle Unwanted, Obscene Or Crank Calls? (cont’d.) ASTAC cannot take any action unless the police request such assistance. Keep a record of the days and times of the calls, and note the caller’s gender, voice, accent and comments. This information could assist the police. It is a crime, under both federal and state law, to make harassing, obscene or anonymous phone calls. What Payment Options Does ASTAC Offer? ASTAC offers several payment options, including by phone, at our retail store in Utqiaġvik, office in Anchorage or during our village sales events. Online: Customers can pay online through SmartHub. It is easy to use and only requires that a customer enter their account number and last name or business name to log into their account at https://astac.smarthub.coop/ PayNow.html . Customers can also download a free mobile or tablet app from the Apple App Store or Google Play. Auto Pay: Customers can submit an Auto Pay application with credit card or checking account information that will automatically be processed on the 15th of the month. eCheck: Customers can pay via their mobile device through their SmartHub account. PayNow: Customers can pay online without hav- ing a SmartHub account. Call our Customer Experience Department in advance of your move. Follow up your phone call for disconnect with a written note confirming the call. There is no charge to disconnect your service. Call the Customer Experience Department to formally request a disconnect prior to the date it is needed. Any fees associated will be discussed by our staff. If they apply, it would be an early termination fee from a broken contract. How Do I Disconnect My Phone Service?

Customer-Provided Equipment Equipment, devices or systems not furnished by the Telephone Company may be used with the Company facilities and equipment, pro- vided such use complies with the Telephone Company’s tariffs. Any item used with the Telephone Company’s facilities and equipment in violation of the Telephone Company’s tariffs may lead to disconnection from the network of the equipment, apparatus, devices or systems, or in the suspension of your telephone service. You should contact your local Customer Experience Department for other information concerning these regulations. Directory Listings Residential subscribers may be listed once in the alphabetical section without charge. Additional listings are available at an additional monthly charge. Business subscribers may be listed once in the White Pages alphabetical section and once in the Yellow Pages under the heading that best describes their business. If you elect not to appear in the Yellow Pages, a waiver is required. Additional listings are available at an additional monthly charge. Change Your Listing If you want to change your listing in the next phone directory, call your Customer Experience Specialist before February 14*. For each listing change, you pay a one-time service order processing charge. *This date is approximate and could change without notice. Incorrect Directory Listings The vast majority of all directory listings are cor- rect. But, as with any job of this size, some errors are bound to occur. If your listing in the directory is incorrect, it cannot be changed until the next edition of the directory is issued. In the mean- time, we can make sure the listing is correct in Directory Assistance records. Please call ASTAC to report any errors in your listing. Your Customer Experience Specialist will be happy to help.

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