RuralAlaska2022ASTAC

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RURAL ALASKA TELEPHONE DIRECTORY

OTZ Telephone Cooperative, Inc. Interior Telephone Co., Inc. Mukluk Telephone Co., Inc. AREA CODE 907

2022-2023

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Emergency Numbers

Emergency Numbers

All Locations Police and Fire . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 911 Notice! The 911 emergency number has been developed to quickly respond to crisis situations. Call 911 only when human life or property is in jeopardy. Non-Emergency Numbers All Other Locations: Police . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 311 Alaska Department of Transportation Road Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 511 ASTAC Customer Experience Department . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-800-478-6409 Telephone Repair Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 611 Telecommunications Relay Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 711 Call Before You Dig . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-800-478-3121 or 811 North Slope Borough Police Hotline . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-800-478-3784 NSB Search & Rescue Coordination Center, Utqiaġvik . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-907-852-2822 NSB Police Department, Utqiaġvik . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-907-852-6111 AK State Troopers, Utqiaġvik. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-907-852-3783 Samuel Simmonds Memorial Hospital, Utqiaġvik . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-907-852-4611 Poison Control Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-800-222-1222 Directory Assistance For Assistance With: Numbers within your village . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 411 Numbers within Alaska. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 411 Numbers outside Alaska . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-Area Code-555-1212 International Numbers. . . . . . . . . . . . . . . . . . . . . . . . . . Dial 00 + Country Code + Area Code + Number Village Health Clinics Anaktuvuk Pass . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 907-661-3914 Atqasuk. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 907-633-6711 Kaktovik . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 907-640-6413 Nuiqsut . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 907-480-6729 Point Hope . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 907-368-2234 Point Lay. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 907-833-2526 Wainwright . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 907-763-2714 Time & Temperature Deadhorse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 907-659-1988 Utqiaġvik . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 907-852-0000 Telecommunications Tariffs ASTAC Tariffs and long distance carriers (ACS, AT&T, and GCI) are available on the Regulatory Commission website http://rca.alaska.gov/RCAWeb/home.aspx

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Table Of Contents

Arctic Slope Telephone Association Cooperative, Inc. An Equal Opportunity Employer

Alaska Statutes . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Assistance In Calling (For Deaf, Hard Of Hearing Or Speech Disabled Persons) . . . . . . 8 ASTAC Customer Experience Dept . . . . . . . . . 6 Cellular Coverage Map . . . . . . . . . . . . . . . . . . . 23 Consumer Information Guide . . . . . . . . . . . 9-15 Internet Troubleshooting . . . . . . . . . . . . . . . . . . 5 Postal ZIP Codes . . . . . . . . . . . . . . . . . . . . . . . . 22 Privacy Of Our Customers . . . . . . . . . . . . . . . 24 Restricting Your Service . . . . . . . . . . . . . . . . . 21 Special Features . . . . . . . . . . . . . . . . . . . . . 16-19

Statement Of Nondiscrimination . . . . . . . . . . . 6 State Of Alaska Information . . . . . . . . . . . . . . . 3 Telephone Repair Service . . . . . . . . . . . . . . . . . 4 U.S. Government . . . . . . . . . . . . . . . . . . . . . . . . . 3 Voice Mail User Guide. . . . . . . . . . . . . . . . . 20-21

About The Cover Tundra cotton swaying in the wind.

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Government Information

United States Government Utqiaġvik Alaska State Commission for Human Rights Toll-Free Complaint Hot Line. . . . . . . . . . . . . . . . . . . . . . . . 1-800-478-4692 Coast Guard Emergency . . . . . . . . . . . . . . . . . . . . 1-800-323-7233 National Response Center Oil Spill, Chemical Release, Maritime Security Incident Hot Line Toll Free . . . . . . . . . . . . . . . . . .1-800-424-8802 Dept. of Commerce National Weather Service . . . . . . . . 907-852-6484 Dept. of Transportation Federal Aviation Administration Flight Service Station Pilot Briefing . . . . . . . . . . . . . . . . . . . .907-852-2511 Internal Revenue Office Toll Free Tax Information . . . . . . . 1-800-829-1040 Forms . . . . . . . . . . . . . . . . . . . . . . . . . 1-800-829-3676 TTY Hearing Impaired . . . . . . . . . 1-800-829-4059 NOAA Global Monitoring Division. . . . 907-852-6500 Post Office. . . . . . . . . . . . . . . . . . . . . . . . . 907-852-6800 Social Security Administration General Information and Services 222 West 8th Ave. A11 Anchorage, AK 99513 Toll Free . . . . . . . . . . . . . . . . . . .1-866-772-3081 101 12th Ave. RM 138 Fairbanks, AK 99701 Toll Free . . . . . . . . . . . . . . . . . . 1-800-478-0391 Veterans Administration Benefits Information & Assistance Toll Free . . . . . . . . . . . . . . . . . . . . . 1-800-827-1000

State Of Alaska Utqiaġvik Regulatory Commission of Alaska (RCA). . . . . . . . . . . . . . . . . .907-276-6222 Alaska State of Adult Probation & Parole . . . . . . . . 907-852-8700 Airport Maintenance & Operations . . . . . . . . . . . . . . . . . . . . 907-852-6199 Alaska 2-1-1 . . . . . . . . . . . . . . . . . . . . . . . .1-800-478-2221 Court System. . . . . . . . . . . . . . . . . . . . . . 907-852-4800 Jury Call In . . . . . . . . . . . . . . . . . . . . . . . 907-852-4801 District Attorney . . . . . . . . . . . . . . . . . . . . 877-452-4921 Fish & Game Dept . . . . . . . . . . . . . . . . . 907-852-3464 Juvenile Probation Services . . . . . . . . .907-852-5437 Legislative Information Office . . . . . . . . . 907-852-7111 Ombudsman 1500 W. Benson Blvd. Anchorage, AK 99501. . . . . . . . . . . 1-800-478-3257 Office of Children’s Services . . . . . . . . 907-852-3397 • Family Services • Child Protection Service Public Defender . . . . . . . . . . . . . . . . . . . . 907-852-2520 State Troopers. . . . . . . . . . . . . . . . . . . . . .907-852-3783 Statewide Travel Information . . . . . . . . . . . . . . . . . . .511

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Telephone Repair Service

Simple tests can be done to determine whether to call your local telephone company or another company. These tests may save you time and money. Dial 611 To Report A Trouble

Customer Responsibility

ASTAC Responsibility

Telephone

Aerial Telephone Drop Wire

Telephone Jack

Pedestal

Test Point Network Interface/ Protector

Telephone Inside Wiring

Outside Buried Telephone Service Wire

Before You Call 1. Hang up all telephones. Make sure phone accessories – answering or fax machines, computers, modems, security system, and telephone sets – are working. To check, unplug the phone cord from the unit or the jack and check for damage. Leave everything unplugged for 5 minutes. Then try plugging in phone sets one at a time to see if the trouble still exists. 2. If all the telephone accessories are working, go to your network interface box (outside, where the phone line enters the house). 3. Test to determine if the problem is inside or outside the house: 1. Take a working phone to the network inter- face box (single line phone only). 2. Remove the modular plug from the test jack and insert the modular plug from your phone.

If the same problem occurs... the problem is in the phone line. Call your local telephone company by dialing 611 and they will

repair the lines at no charge to you. If the problem does not occur...

the problem is in your wiring. Call your local tele- phone company or another company to repair your inside wiring. If the problem is in your telephone set... follow the instructions on your warranty or contact your equipment retailer for repair or replacement.

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Internet Troubleshooting

Common Internet Troubles

GigaCenter Troubleshooting ASTAC’s GigaCenters help save time and resources on troubleshooting issues as well as on-site scheduled visits. Technicians will have the ability to manage a feature rich Wi-Fi experience through the following remote management capabilities: • Managed Wi-Fi • Technical support • Mass firmware updates • Home networking • Internet access monitor usage If experiencing service troubles, do not push the reset button. This will cause a factory reset and require a technician to resolve. Try these simple troubleshooting steps. 1. Unplug power to your GigaCenter for 10 seconds and then plug it back in.

2. Wait 5 to 10 minutes for the GigaCenter to sync up; all lights should be green. If any are red, note which one(s) before calling technical support; this will speed up our ability to resolve your issue. 3. Turn off your computer and any other handheld devices that are connected to your Wi-Fi for 10 seconds and then turn it/them back on. If these steps do not resolve your issue, contact our Technical Support group at 1-888-896-7815 , 24 hours per day, 7 days a week. SmartRG Modem Troubleshooting If experiencing service troubles, do not push the reset button. This will cause a factory reset and require a technician to resolve. Try these simple troubleshooting steps. 1. Unplug power to your modem for 10 seconds. Plug the modem back in. 2. Unplug power to your router (if you have one) for 10 seconds. Plug the router back in. 3. Wait 10 minutes for modem and router to sync up. 4. Turn off your computer and any handheld devices that are connected to your router for 10 seconds. Turn it/them back on.

If these steps do not resolve your issue, contact our Technical Support group at 1-888-896-7815 , 24 hours per day, 7 days a week.

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ASTAC Customer Experience Department Numbers

Arctic Slope Telephone Association Cooperative, Inc.

4300 B Street, Suite 501 Anchorage, Alaska 99503

1078 Kiogak Utqiaġvik, Alaska 99723

1-800-478-6409 Call if you have questions about your bill, wish to initiate telephone service or have questions about your service.

Statement Of Nondiscrimination Arctic Slope Telephone Association Cooperative, Inc. is the recipient of Federal financial assistance from the Rural Utilities Service (RUS), an agency of the U.S. Department of Agriculture, and is subject to the provisions of Title VI of the Civil Rights Act of 1964, as amended, Section 504 of the Rehabilitation Act of 1973, as amended, the Age Discrimination Act of 1975, as amended, and the rules and regulations of the U.S. Department of Agriculture which provide that no person in the United States on the basis of race, color, national origin, age or handicap shall be excluded from participation in, admission to, denied the benefits of, or otherwise be subjected to discrimination under any of this organization’s programs or activities. The person responsible for the coordinating of this organization’s nondiscrimination compliance efforts is the General Manager. Any individual, or specific class of individuals, who feels that ASTAC has subjected them to discrimination may obtain further information about the statutes and regulations and/or file a written complaint with ASTAC; or write to the Secretary, U.S. Department of Agriculture, Washington, D.C. 20250; or the Administrator, Rural Utilities Service, Washington, D.C. 20250. Complaints must be filed within 180 days after the alleged discrimination. Confidentiality will be maintained to the extent possible.

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Alaska Statutes

SEC. 11.61.120. HARASSMENT. (A) A person commits the crime of harassment if, with intent to harass or annoy another person, he; (1) Insults, taunts, or challenges another person in a manner likely to provoke an immediate violent response; (2) Telephones another and fails to terminate the connection with intent to impair the ability of that person to place or receive telephone calls; (3) Makes repeated telephone calls at extreme- ly inconvenient hours; (4) Makes an anonymous or obscene telephone call or a telephone call that threatens physi- cal injury; or (5) Subjects another person to offensive physi- cal contact. (B) Harassment is a Class B misdemeanor. SEC. 11.46.200. THEFT OF SERVICE. (A) A person commits theft of services if; (1) He obtains services, known by him to be available only for compensation, by decep- tion, force, threat, or other means to avoid payment for the services; or (2) Having control over the disposition of services of others to which he is not entitled, he knowingly diverts those services to his own benefit or to the benefit of another not entitled to them. (B) Absconding without paying for hotel, restau- rant, or other services for which compensa- tion is customarily paid immediately upon the receiving of them is Prima Facie evidence that the services were obtained by deception.

SEC. 11.46.285. FRAUDULENT USE OF A CREDIT CARD.

(A) A person commits the crime of fraudulent use of a credit card if, with intent to defraud, he uses a credit card to obtain property or services with knowledge that; (1) The card is stolen or forged; (2) The card is expired or has been revoked or canceled; or (3) For any other reason his use of the card is unauthorized by either the issuer or the person to whom the credit card is issued. (B) Fraudulent use of a credit card is: (1) A Class C felony if the value of the property or services obtained is $500 or more; (2) A Class A misdemeanor if the value of the property or services obtained is $50 or more but less than $500; (3) A Class B misdemeanor if the value of the property or services obtained is less than $50.

Warning SEC. 11.45.035. ILLEGAL USE OF TELEPHONES. A person who anonymously telephones another person repeatedly for the purpose of annoying, molesting, abusing, through vile and obscene language, or harassing that person or his family, is guilty of a misdemeanor, and upon conviction is punishable by imprisonment in jail for not less than three months, nor more than one year, or by a fine of not less than $1,000, or both. Alaska State Law makes it a punishable misdemeanor to willfully refuse to yield or surrender the use of a tele- phone party line to another person to enable such other person to report a fire or summon police, medical or other aid in case of emergency. The law also makes it a punishable misdemeanor to request the use of party line on the pretext that an emergency exists, when the person requesting such use knows that no emergency exists. An “emergency” is defined as “a situation in which property or human life is in jeopardy and the prompt summoning of aid is essential.”

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Assistance In Calling For Deaf, Hard Of Hearing Or Speech Disabled Persons

Alaska Relay TELECOMMUNICATIONS RELAY SERVICE & EQUIPMENT PROGRAMS Alaska Relay Service Connecting the deaf, hard of hearing, deafblind, and person or people with a speech disability to standard (voice) telephone users through a specially trained Communication Assistant (CA). Calls can be made 24 hours a day, 365 days a year with no restrictions on the number, length, or type of calls. All calls are strictly confidential, and no records of any conversations are maintained. Anyone wishing to use Alaska Relay simply dials 711 to connect with a CA. The CA will dial the requested number and relay the conversation between the two callers. Captioned Telephone (CapTel) is ideal for people with hearing loss who prefer to speak, listen, and read captions on the phone. CapTel works like any other phone, except you can see the captions of everything the caller says. CapTel is easy to use, and a new CapTel phone is available at no cost. Contact TEDP for more information. Telecommunication Equipment & Tablet Distribution Program (TEDP) Alaska Relay’s Telecommunications Equipment and Tablet Distribution Program (TEDP) offers free solutions for Alaskans who are deaf, hard of hearing, deafblind, or person or people with a speech disability. To take advantage of the TEDP, you must be an Alaskan resident and have a need for distance communication. Once your completed application and proof of residency are received, a representative will contact you to conduct an interview to better understand your distance communication needs. There are many types of communications solutions provided through the TEDP. Each qualified individual will receive the solution that is the best fit for their needs.

The Alaska Telecommunications Relay Service is funded by a surcharge established by the Regulatory Commission of Alaska. Equipment Examples

• Captioned Phones • Amplified Phones • Tablets Loaded with Appropriate Communications Apps • Signalers • & More Find Out If You Qualify For Free Telecommunication Equipment www.AlaskaRelay.com Dial 7-1-1 TO PLACE A RELAY CALL or 1-800-770-8973 (TTY) 1-800-770-8255 (Voice) 1-800-770-3919 (ASCII) 1-866-355-6198 (Speech to Speech) 1-866-355-6199 (Spanish)

1-800-770-6108 (VCO) 1-800-770-8973 (HCO)

8

Consumer Information A Useful Guide

interruption continues. This must be requested by the subscriber in writing. No other liability shall be attached to the Telephone Company for such service interruptions. Telephone Numbers The subscriber has no property rights to the tele- phone number, or any right to the continuance of service through any particular central office. The Telephone Company may change the telephone number or the central office designation, or both, of a subscriber whenever it deems it necessary in the conduct of its business to do so. Telephone Directories (a) Distribution – The Telephone Company dis- tributes without charge to subscribers additional directories. (b) Ownership – Directories regularly furnished to subscribers are the property of the Telephone Company and are loaned to subscribers only as an aid to the use of the telephone service. The Telephone Company shall have the right to make a charge for directories lost, destroyed, defaced or mutilated while in the possession of the subscriber.

Ownership And Use Of The Equipment

Equipment, instruments and lines on subscriber’s premises, furnished by the Telephone Company, shall be and remain the property of the Telephone Company, whose agents and employees have the right to enter said premises at any reasonable hour for the purpose of installing, inspecting or repairing the equipment and lines, and for the purpose of making collections from coin boxes and, upon termination of the service, for the purpose of removing such equipment and lines. Such equipment is not to be used for performing any part of the work of transmitting, delivering or collecting any telephone message where any toll or consideration has been or is to be paid to any party other than the Telephone Company without written consent. Emergency Or Disaster Information During an emergency or disaster, limit telephone calls to emergency assistance only. For informa- tion, tune your radio to your local emergency sta- tion for news, official information and instructions. Interruption To Service If service is interrupted for more than forty-eight (48) hours at locations accessible by a maintained road via 4-wheel drive truck, and as soon as prac- ticable at all other locations, and for causes other than the negligence or willful act of the subscriber, an allowance will be made of the minimum rate for the telephone facilities and class of service affected by the interruption, for such time as the

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Consumer Information A Useful Guide

Telephone Directories (Cont’d) (c) Directory Errors – Although the utmost care is used in listing all customers correctly, no liability arising from errors or omission in the making up or printing of the White Page listings in its directo- ries shall be attached to the Telephone Company, except in the case of charged listings; the liability for charged listings shall be limited to a refund at the monthly rate for each listing for the time an error or omission continues after a reasonable notice in writing to the Telephone Company. In addition, neither the Telephone Company nor its agent, DPS Media, shall be liable to the advertiser in the Yellow Pages for damages resulting from failure to include in the directory any individual item of advertising or for errors in the advertising printed in the directory, whether or not occasioned through the fault of the Telephone Company or its agent, in excess of the amount paid by the advertiser for said item of advertising shown on the face of this Agreement.

subscriber’s residential premises. However, the costs of any and all such usage shall remain the responsibility of the subscriber of record. Business And Residence Service Determination as to whether a subscriber service should be classified as business or residence will be based upon the character of use, regardless of the type of premises. Business Where use is primarily or substantially of a business, professional, institutional or otherwise occupational nature. Residence Where use is primarily of a social or domestic nature. Regulations, Rules And Tariffs Copies of our rules, regulations and rates are available for public inspection at the Telephone Company office.

If the advertiser’s entire classified advertising program is omitted, whether occasioned through the fault of the Telephone Company or its agent, advertiser acknowledg- es and agrees it is difficult, if not impossible, to determine the exact amount of damages resulting from such omission. Accordingly, the parties agree an advertising credit shall be provided for the subsequent issue of the direc- tory in an amount equal to the omitted advertising as liquidated damages. Use Of Service

Subscriber telephone service is furnished only for use by the subscriber, the subscriber’s family, employees, or business associates, or persons residing in the subscriber’s household, except as the use of the service may be extended to joint users or to persons temporarily sub-leasing a

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Consumer Information A Useful Guide

On these pages we have compiled answers to some of our most frequently asked questions about our services and billing procedures. For more detailed information, contact our Customer Experience Department at 1-800-478-6409.

When And How Am I Billed? Bills are sent out the first of each month. The monthly charge for your services is billed one month in advance. Long distance calls are, of course, billed after you make them. Installation charges are also billed after the line is installed or reserved. Activation fees and deposits are required to be paid at the time service is requested. When Is My Bill Due? Your bill is due upon presentation and will be considered delinquent if not paid prior to the printing of next month’s bill. If your payment will not reach us by that date, call our Customer Experience Department. Your Customer Experience Specialist will be glad to discuss pay- ment arrangements with you. When telephone service is in your name, you are responsible for all calls made from your phone, including long distance calls, regardless of who makes them. If your bill becomes delinquent, your account will be subject to disconnection.

What Will The Phone Company Need To Know?

To set up service we will need to have a current application. This may be obtained by calling toll free 1-800-478-6409 , or by visiting the ASTAC website at www.astac.net . On the application we will need to know the following things: • Complete address including P.O. Box, City and ZIP Code. • Do you want to be listed in the directory and/ or with Directory Assistance? How would you like your name to appear in the direc- tory? (Additional listings may be ordered for other members of your household or busi- ness. There is an additional monthly charge for extra listings.)

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Consumer Information A Useful Guide

Will I Be Asked To Pay A Deposit? A deposit is asked for under the following circumstances: • If you have failed to establish a satisfactory credit history; • If you have similar service disconnected during the previous 12 months for failure to pay your telephone bill; or • If you have an unpaid, past due balance for telephone service. The need for a deposit from business customers will be determined on the basis of a number of factors, including the above. These are general deposit guidelines. If you need additional specific information, please call our Customer Experience Department. If I Pay A Deposit, When Will It Be Returned? We’ll review your account after you’ve been with us for one year, and if you’ve been making your payments when due, we’ll return your deposit as credit on your bill. Can I Have My New Home Or Addition Pre-wired For Phone Service? If you are remodeling or have a house, duplex or triplex under construction, we can install tele- phone wires so that they do not show. This pre-wiring must be done before wall framing is covered with wallboard. This service may have fees associated; please contact the Customer Experience Department to learn more.

For detailed information, see page 8 of this directory or contact our Customer Experience Department. Have A Phone Problem? If you have a problem with your phone service or billing, call our Customer Experience Department. Your Customer Experience Specialists have a basic responsibility to represent you to the company. They are specially trained to solve your telephone problems and to be sensitive to your needs. However, if you’re not satisfied, feel free to ask for the supervisor. If your problem can’t be solved by the supervisor, higher lev- els of management are available to help you. Remember, we’re here to serve you. The Regulatory Commission of Alaska is available should you wish to pursue any dispute by formal or informal complaint. How Do I Handle Unwanted, Obscene Or Crank Calls? You do not have to accept a collect call. If you do not want to talk to a person selling a product or service by telephone, just say “no thank you” and hang up. If you’re bothered by harassing or anonymous phone calls, try these techniques to discourage them: • Always hang up immediately at the first obscene word or if the person on the other end of the line doesn’t respond after you’ve said “hello” twice. • Don’t talk to the caller. This is what the per- son wants you to do. • Don’t give out any information or let the caller know if you’re alone. Teach your children to say, “Mom or Dad can’t come to the phone. May I take a message?” • Don’t be helpful and give out your number to people who say they have reached the wrong number, even if it’s long distance. • If the problem occurs continuously over an extended period, you should report it. Visit your local law enforcement agency to file a crime report.

What Services Do You Offer Disabled Persons?

Many services have been specially developed by the telephone industry to help those with hearing, sight, speech or motion impairments. If you have difficulty using the telephone, perhaps one of AK Relay’s services will help you.

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Consumer Information A Useful Guide

How Do I Handle Unwanted, Obscene Or Crank Calls? (cont’d.) ASTAC cannot take any action unless the police request such assistance. Keep a record of the days and times of the calls, and note the caller’s gender, voice, accent and comments. This information could assist the police. It is a crime, under both federal and state law, to make harassing, obscene or anonymous phone calls. What Payment Options Does ASTAC Offer? ASTAC offers several payment options, including by phone, at our retail store in Utqiaġvik, office in Anchorage or during our village sales events. Online: Customers can pay online through SmartHub. It is easy to use and only requires that a customer enter their account number and last name or business name to log into their account at https://astac.smarthub.coop/ PayNow.html . Customers can also download a free mobile or tablet app from the Apple App Store or Google Play. Auto Pay: Customers can submit an Auto Pay application with credit card or checking account information that will automatically be processed on the 15th of the month. eCheck: Customers can pay via their mobile device through their SmartHub account. PayNow: Customers can pay online without hav- ing a SmartHub account. Call our Customer Experience Department in advance of your move. Follow up your phone call for disconnect with a written note confirming the call. There is no charge to disconnect your service. Call the Customer Experience Department to formally request a disconnect prior to the date it is needed. Any fees associated will be discussed by our staff. If they apply, it would be an early termination fee from a broken contract. How Do I Disconnect My Phone Service?

Customer-Provided Equipment Equipment, devices or systems not furnished by the Telephone Company may be used with the Company facilities and equipment, pro- vided such use complies with the Telephone Company’s tariffs. Any item used with the Telephone Company’s facilities and equipment in violation of the Telephone Company’s tariffs may lead to disconnection from the network of the equipment, apparatus, devices or systems, or in the suspension of your telephone service. You should contact your local Customer Experience Department for other information concerning these regulations. Directory Listings Residential subscribers may be listed once in the alphabetical section without charge. Additional listings are available at an additional monthly charge. Business subscribers may be listed once in the White Pages alphabetical section and once in the Yellow Pages under the heading that best describes their business. If you elect not to appear in the Yellow Pages, a waiver is required. Additional listings are available at an additional monthly charge. Change Your Listing If you want to change your listing in the next phone directory, call your Customer Experience Specialist before February 14*. For each listing change, you pay a one-time service order processing charge. *This date is approximate and could change without notice. Incorrect Directory Listings The vast majority of all directory listings are cor- rect. But, as with any job of this size, some errors are bound to occur. If your listing in the directory is incorrect, it cannot be changed until the next edition of the directory is issued. In the mean- time, we can make sure the listing is correct in Directory Assistance records. Please call ASTAC to report any errors in your listing. Your Customer Experience Specialist will be happy to help.

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Consumer Information A Useful Guide

Non-Published And Non-Listed Services

Your Number Is Important There is no other telephone number exactly like yours in the United States or Canada when it is preceded by your area code. Make it easy for people to reach you by telephone—show your telephone number and area code on all statio- nery, statements and advertising pieces. The Telephone Company will use every effort to avoid changes of the customer’s number, but reserves the right whenever it becomes neces- sary in the conduct of business to change the customer’s telephone number or central office designation. Charges To Install And Change Your Service One-time charges to install or change your service may vary, depending on the type of work that is done. Contact a Customer Experience Specialist for a complete explanation of charges by calling 1-800-478-6409 . Service Order Charge You are charged for the processing of your service order when you install new service and make changes on your existing service. Central Office Connection Charge This charge is for the work we do away from your home or workplace to connect your line to our switching office. 900 Numbers Numbers with a 900 area code, commonly called “900 numbers,” can be blocked so no one at your number can call them. Call a Customer Experience Specialist if you wish to receive this service. There is no charge to start this service. *Subject to local tariff

If you don’t want your name published in the telephone directory or given out by directory assistance, you may arrange for a non-published or non-listed number. A non-listed number will be given out by our directory assistance, but will not be published in our telephone directory. A non-published number is neither given out nor published. Once you have a non-published num- ber, be very careful how you distribute it. You can help protect your number by giving it out only when absolutely necessary. Non-published and non-listed services are fee based. Do-Not-Call Registry exception of businesses with whom you have an existing relationship and certain non-profit and political organizations. Commercial telemarketers are not allowed to call you if your number is listed on the registry. Consumers may register their residential and wireless numbers on the National Do-Not-Call Registry at no cost, either by telephone or via the Internet. To register by telephone, call 1-888-382- 1222 . For TTY, call 1-866-290-4236 . To register via the Internet, go to www.donotcall.gov . The National Do-Not-Call Registry has been established to address unwelcome telemar- keting calls. The registry applies to all telemarketers with the

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Consumer Information A Useful Guide

Charges For Working On Your Premises

By law, the Telephone Company must pro- tect the privacy of your communications and accounting records. Under Federal and State law, unauthorized wiretapping is a crime. However, a court may issue a lawful order authorizing a law enforcement agency to conduct a wiretap or obtain your records without the consent of either party. The Telephone Company will comply with all lawful court orders. Be careful who you let use your phone. If telephone service is in your name, you are responsible for all calls made from your phone including long distance calls, regardless of who places the call. Your telephone may be used for legal purposes only andmay not be used in anyway that interferes with the telephone service of others. Equipment connected to the Telephone Company’s lines must be in compliance with our tariffs and Federal Communications Commission regulations.

Charges to install, move or change the equip- ment or wiring on your premises will vary based on the actual amount of work time required on a call out. Currently the charge for certain installa- tions and repairs is $175.00 per hour with a min- imum of $87.50 for the first half hour or fraction of an hour. Your Rights And Responsibilities Consistent, high caliber, and reliable service pro- vided by the Telephone Company is as important to us as it is to you. Your Telephone Company Customer Experience Specialist is responsible for answering questions and resolving problems you may have with your telephone service. If your questions have not been answered or your prob- lems have not been solved to your satisfaction, you may ask to speak with a supervisor. Lifeline Service: Lifeline provides an individual fixed/mobile broadband or voice service, including 911 emergency services, access to operator services, access to long distance service if selected, toll blocking and access to directory assistance for as low as $0 per month. Or the Lifeline benefit can be used for fixed or mobile broadband service meeting the minimum service standards of 25/3Mbps fixed broadband and 4G Service Speed and 4.5GB data usage allowance. Subscribers in the Lifeline program must verify eligibility on an annual basis with Universal Service Administrative Company (USAC) to continue to receive the Lifeline benefits. This must be completed before the anniversary of service initiation. • Medicaid • Supplemental Nutrition Assistance Program (Food Stamps or SNAP) • Supplemental Security Income (SSI) • Federal Public House Assistance (Section 8) • Bureau of Indian Affairs (BIA) General Assistance Enhanced Lifeline Service & Link-Up Assistance

Link-Up Assistance: Offers up to $100 discount on applicable, new, non-recurring service connection charges. Eligibility Requirements: A customer must participate in one of the programs listed below and must provide proof of program participation or income to confirm eligibility. • Tribally administered Temporary Assistance to Needy Families (TTANF) • Head Start (income based criteria only) • Veteran Pension and Survivors Benefits • Food Distribution Program on Indian Reservations

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Special Features For Enhanced Communications

Speed Dialing: 8 Allows for one touch dialing of any emergency or frequently dialed numbers. How To Use Speed Calling: Adding a number to your single digit or 8 number option list: 1. Lift the receiver and listen for a dial tone. 2. Press 74# . Dial any one digit number, except 0 or 1. 3. Dial the phone number to be assigned. 4. Press # . You will hear short tone bursts indicating that the number has been added, followed by a dial tone. Dialing A Number On Your Speed Calling List: 1. Lift the receiver and listen for a dial tone. 2. Dial the one digit code representing the num- ber to be called, followed by # . To Remove A Number From Your Speed Calling List: 1. Lift the receiver and listen for a dial tone. 2. Press 74# . Dial the specific one digit number, except 0 or 1. 3. Press # . You will hear short tone bursts indicating that the number has been deleted, followed by a dial tone.

Call Forwarding Allows you to answer your phone calls when you are away from home or the office. How To Activate Call Forwarding: 1. Lift the receiver and listen for a dial tone. 2. Press 72# . 3. Enter the local or long distance number to which you would like your calls forwarded. 4. You will hear short tone bursts indicating your calls will be forwarded. 5. You are charged applicable long distance charges while your phone is forwarded to a long distance number. To Cancel: 1. Lift the receiver and listen for a dial tone. 2. Press 73# . 3. You will hear short tone bursts indicating call forwarding has been canceled. Tips: 1. If Call Forwarding is activated, you will hear a short ring on your phone. 2. If you try to deactivate Call Forwarding and hear a fast busy tone, you did not have Call Forwarding set up. 3. A long distance call cannot be forwarded to a long distance number. 4. Any toll on local calls that are forwarded to a long distance number will be charged on your telephone bill.

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Special Features For Enhanced Communications

Caller ID Identifies the local number of incoming callers before you answer the phone. How To Use Caller ID: 1. When you receive a call, wait until your tele- phone completes the first ringing signal. 2. The local telephone number of the person calling you will automatically appear on your display screen. 3. If you choose to answer the call, the number will remain on the screen until you or the caller hangs up. Note: Subscription to Caller ID requires a rental or purchase of a display telephone or add-on display unit. If “private” or “anonymous” appears on your screen, the caller may have blocked the display of their number. If “out of area” or “unknown number” appears, the caller is not in the local calling area. Last Call Return Allows you to automatically dial the number of your last incoming local call, whether you answered it or not. How To Use Last Call Return: 1. Pick up the handset and listen for a dial tone. 2. Press *69 . 3. You will hear the number of the last incoming call. To place the call, press 1 . Note: Last Call Return does not work on 800 numbers, 900 numbers, long distance numbers, or on lines where Call Forwarding and some other call services are in use. You may still place and receive calls while waiting for a busy line to become free.

Speed Dialing: 30 Allows for one touch dialing of any emergency or

frequently dialed numbers. How To Use Speed Calling:

Adding a number to your 30 number option list: 1. Lift the receiver and listen for a dial tone. 2. Press 75# . Dial any two digit number between 20 & 49. 3. Dial the phone number to be assigned. 4. Press # . You will hear short tone bursts indicating that the number has been added, followed by a dial tone. Dialing A Number On Your Speed Calling List: 1. Lift the receiver and listen for a dial tone. 2. Dial the two digit code representing the num- ber to be called, followed by # . To Remove A Number From Your Speed Calling List: 1. Lift the receiver and listen for a dial tone. 2. Press 75# . Dial the specific two digit number between 20 & 49. 3. Press # . You will hear short tone bursts indicating that the number has been deleted, followed by a dial tone.

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Special Features For Enhanced Communications

Continuous Redial Redials a busy local number for you, then alerts you when it is available. How To Use Continuous Redial: 1. Pick up the handset and listen for a dial tone. 2. Press *66 . 3. The last number you dialed will be automati- cally redialed. If The Line Is Busy: 1. You will hear a confirmation tone. Hang up. You are free to make calls. 2. A special call back ring alerts you if the line becomes free. 3. Pick up the handset to automatically place the call. If the called line remains busy for more than 30 minutes, Continuous Redial will cancel automatically. Continuous Redial does not work on 800 num- bers, 900 numbers, long distance numbers, or on lines where Call Forwarding and some other call services are in use. Three Way Calling Allows you to talk to two people in different loca- tions at the same time. A great feature for home or business. How To Use Three Way Calling: 1. Initially, two parties will be talking. 2. Press and release the receiver button quickly to put the first person on hold. 3. Listen for short tone bursts followed by dial tone. 4. Dial the number of the third person. When the third person answers, you can talk privately to them before you add the first person to the conversation. 5. To add the first person to the conversation, press and release the receiver button quickly again. To Cancel: Press *70 . Note:

Tips: 1. If you are on a three way call and you press the receiver button, the second party called is disconnected. 2. If you hang up the phone, the remaining two parties are disconnected. 3. Call Waiting does not work during a three way call. 4. Three Way Calling does not work with two long distance calls at the same time.

Call Waiting Alerts you with a special tone that another call is waiting. How To Use Call Waiting: You will hear a call waiting tone during a call. You have three options: 1. End the first call by hanging up and listen for phone to ring with second call - or - 2. Answer the second call by pressing and releasing the receiver button quickly or press- ing flash. Your first call is put on hold and you are connected to the second call. To return to the first call and put the second call on hold, you again press and release the receiver but- ton quickly or press flash - or - 3. Do not answer the second call. You will hear two call waiting tones and then your call will proceed as normal.

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Special Features For Enhanced Communications

To Cancel: 1. Lift the receiver and listen for a dial tone. 2. Press *772 . You will hear bursts of tone indicating that your command was accepted. Hang up. 3. The Anonymous Call Rejection feature is now deactivated.

Cancel Call Waiting – For those times when you don’t wish to be interrupted. To Cancel For One Call: 1. Lift the receiver and listen for a dial tone. 2. Press *80 . You will hear a confirmation tone indicating that your command was accepted, followed by a dial tone. 3. Dial the number you want to call. Call Waiting has been disabled for one call only. To Cancel Call Waiting For All Calls: 1. Lift the receiver and listen for a dial tone. 2. Press *82 . You will hear bursts of tone indicating that your command has been accepted, followed by the dial tone. 3. Cancel Call Waiting has been enabled for all calls. To Enable Call Waiting For All Calls (If You Have Disabled): 1. Lift the receiver and listen for a dial tone. 2. Press *81 . You will hear bursts of tone indicating that your command has been accepted, followed by the dial tone. 3. Call Waiting has been re-enabled for all calls. You will now hear the call waiting tone when you receive calls while on the phone. Anonymous Call Rejection Blocks private or anonymous calls from ringing through to your line. How To Use Anonymous Call Rejection: 1. Lift the receiver and listen for a dial tone. 2. Press *771 . You will hear bursts of tone indi- cating that your command was accepted. Hang up. 3. The Anonymous Call Rejection feature is now activated. When Someone Calls: 1. Callers who have blocked the display of their number will hear a fast busy signal indicating the called party does not accept anonymous calls and they should cancel the blocking option; see “Caller ID Blocking” for instructions on how to unblock your number for one call. 2. All other calls ring through as usual.

Caller ID Blocking Prevents your number from being displayed on the called party’s Caller ID unit. This feature must be added to your line by ASTAC. Note: If you make a call and receive a fast busy signal, that party may have Anonymous Call Rejection. Hang up and follow the instructions below. Unblocking Your Number For One Call: *For Use On A Number Blocked Per Line* 1. Lift the receiver and listen for a dial tone. 2. Press *67 . You will hear a secondary dial tone. 3. Dial the phone number you are calling and your number will be displayed. 4. Your number will be blocked on your next outgoing call. Caller ID Blocking will resume after you complete the call.

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Voice Mail User Guide Landline Locations : Deadhorse, Nuiqsut, and Utqiaġvik - Wireless Locations : All Service Areas

Access Your Wireless Voice Mail 1. From a landline or wireless phone dial 763-217-6245 2. From a wireless phone hold down the “1” or press the voice mail icon on key pad. Main Menu

Record Your Greeting 1. Access your voice mailbox. 2. Press 9 for the mailbox setup menu. 3. Press 1 for greeting options. 4. Press 2 to record your greeting. 5. Record your greeting then press # .

Change Your Password 1. Access your voice mailbox.

1. Voice Messages 2. Personal Options 4. Access another mailbox 6. Compose a message 8. Make a call Play Message Menu (During Message Playback) 1. Rewind 2. Pause 3. Fast-forward 4. Replay 5. Timestamp 6. Forward message 7. Delete message Personal Options 1. Greetings 2. Access password

2. Press 9 for the mailbox setup menu. 3. Press 2 to change your password. 4. Enter your new password then press # . 5. When prompted to verify the password, enter it again then press # . Retrieve Messages 1. Access your voice mailbox. 2. Press 1 to listen to your messages. You will hear the announcement, “You have x new messages and x saved messages.” 3. Press 1 to listen to new messages. 4. Press 2 to listen to saved messages. When Retrieving Messages, You Can: • Press 1 to play the message again. • Press 2 to save the message and play the next. • Press 3 to delete the message and play the next. • Press 4 to save the message as new. Change Your Language Settings 1. Access your voice mailbox.

3. Spoken name 5. Call forwarding 6. Toggle timestamp 7. Toggle bypass 8. Group lists Greetings

2. Press 9 for the mailbox setup menu. 3. Press 5 to change language settings. 4. Press 1 for instructions in English. 5. Press 3 for instructions in Spanish.

1. Record 1-9 greetings 2. Activate greeting 1-9 3. Review greeting 1-9 4. Review current greeting

5. Use system (digits) 6. Use recorded name Access Your Landline Voice Mail 1. When you hear a stutter dial tone this means you have a voice mail message waiting. 2. Press *95 from your home phone to listen to the message.

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