RuralAlaska2021TelAlaska

Customer Information Things You Need To Know

Statement Of Billing Error Rights For 900 Pay-Per-Call Service Charges This statement sets out your billing error rights with respect to telephone-billed purchases made using interstate 900 pay- per-call services that are billed to you through your local Telephone Company. The rights and obligations of you, the consumer, and of your local Telephone Company and your long distance carri- ers, who are billing entities, listed below, are provided under the Federal Telephone Disclosure and Dispute Resolution Act. This is the procedure that you must follow to notify your local Telephone Company of a billing error and the steps that must be taken in response to your notice. You may provide notice of a billing error to your local Telephone Company by telephone or in writing within 60 days of receiving the bill. If you write, you should: • Give us the customer’s name and telephone number to which the charge was billed. • Tell us the date and amount of the error, and the type of error you believe occurred. • Tell us why you believe it was an error.

You should contact your local Telephone Company first, since we have an agreement to receive billing error notifications. You may also notify the long distance carrier but they may ask you to contact us directly. Customers are required to provide all the necessary information regarding the bill dispute within 60 days of receiving the bill. You have the right to withhold payment on any disputed amount pending completion of the billing review. All actions to collect that disputed amount will be suspended until the review is completed. If it is determined that no billing error occurred, your rights and obligations are: You will be given an explanation stating the reasons why it has been determined there was no error. If there was an error – even a partial error or an error different than what you asserted – your account will be adjust- ed appropriately. If you request a written explanation and copies of any documentary evidence, it will be provided. This action will be taken within two billing periods. If you send the notice to the long distance carrier, there may be up to an additional 15 days to complete the billing review.

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