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Repair Services In Times Of Need

Residential Network Interface Device Information

1. Inside Cover Has This Information For Step By Step Troubleshooting. CAUTION – REMOVE PLUG FROM TEST JACK BEFORE MAKING WIRE CHANGES. TO TEST LINE – REMOVE PLUG FROM TEST JACK, PLUG IN WORKING PHONE. IF YOU CAN MAKE A CALL, PROBLEM IS INSIDE HOUSE. IF YOU CANNOT MAKE A CALL, UNPLUG PHONE, REPLACE PLUG IN TEST JACK AND CONTACT PHONE COMPANY. 2. Plug – (RJ 11 Jack) Squeeze Top Of Plug And Gently Pull Straight Out. 3. Inside Wire, Binding Posts. (All Posts Have Color Coded Wires Terminated To Them.) 4. Inside Wire Is The Responsibility Of The Customer. Terminate Your Inside Wire To The Binding Posts, Color To Color. (Green To Green, Red To Red, Etc…)

Residential and Business dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .611 (24 Hour Number) Troubleshooting These steps can help you determine why your phone isn’t working: 1. Check to see if all of your telephones are hung up. 2. Perform a visual inspection of all exposed wiring and connections for damage or loose connections. 3. When there is more than one outlet, check each instrument at each outlet to determine if proper operation can be obtained from any outlet. If proper operation is obtained from any outlet, the trouble has been isolated to an instrument or house wiring. 4. In order to isolate an outlet jack or house wiring problems, simply move a working telephone to each outlet in the house to determine which location is causing the trouble. 5. A test point device (Network Interface) may have been installed where your telephone service wire comes into your premises. This test point is there to assist in isolating your wiring trouble from the telephone company’s trouble. Follow the steps above.

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